We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
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Unit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
La empresa ha respondido
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... Ver más
La empresa ha respondido
Amina k was extremely helpful and resolved all of my issues right away. I really appreciate her assistance, professionalism, and the fact that she addressed my concerns so promptly. Thank you, Amina k... Ver más
La empresa ha respondido
They have very bad service…they only focus on selling phone by making fool to the customer…they are not trained enough to deal with customer…if there is options of no star then i will give no any rati... Ver más
La empresa ha respondido
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, Reino Unido
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Amina K was very helpful, friendly and fast
Abdul was fantastic, helped me set up my WhatsApp and all my pay monthly queries, Top man!

Respuesta de O2 - London Westfield Stratford
Wasima was very good and i was without service for six weeks as i was abroad and my phone was having issues, she fixed that instantly and really made my day i am so grateful I was not able to receive calls for a long time and she has solved all my issues straight away.

Respuesta de O2 - London Westfield Stratford

Respuesta de O2 - London Westfield Stratford
Abdulkarim was very professional, informative and had great customer service. Explained all options clearly and concisely. Happy to visit the store again.

Respuesta de O2 - London Westfield Stratford
Amina k was extremely helpful and resolved all of my issues right away. I really appreciate her assistance, professionalism, and the fact that she addressed my concerns so promptly. Thank you, Amina k !

Respuesta de O2 - London Westfield Stratford
Abdul karim.. excellent customer service I didn’t have to wait long and he fixed the problem straight away! Happy customer!!! Thank you

Respuesta de O2 - London Westfield Stratford
Abdulkarim, was very friendly and helpful. He understood what I wanted. Great staff and the service was excellent

Respuesta de O2 - London Westfield Stratford
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing all he can to replace the new mobile...but what actually happrned the screen protector was still on which made the situation hilarious! Lol thank you Pablo for your time !

Respuesta de O2 - London Westfield Stratford
Wasima was very hard working and helped me with my data transfer for my phone. Pleasure to come to o2 and know the staff will take care of me. Thank you for the time taken, much appreciated

Respuesta de O2 - London Westfield Stratford
10/10 great customer service by Wasima . She was very helpful and managed to help with me the phone I wanted. She also helped give me advice on another existing line that I have. I love my new pixel xl by the way thank you 😊

Respuesta de O2 - London Westfield Stratford
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.

Respuesta de O2 - London Westfield Stratford

Respuesta de O2 - London Westfield Stratford
Abdulkarim was really helpful in sorting out my issue. Knows what he’s doing , very knowledgeable and experienced - couldn’t recommend more!
However the store assistant store manager in west field White City, was really unhelpful asking for a bunch of documents difficult for me to get. Wasn’t understanding of the situation and despite speaking to customer service. Terrible service from him but 5*s from Abdulkarim.

Respuesta de O2 - London Westfield Stratford

Respuesta de O2 - London Westfield Stratford
Thanks pablo, very helpful in explaining what is available and offers much appreciated

Respuesta de O2 - London Westfield Stratford
I came into store because I had a problem that I had been paying for an extra number that I never used. Pablo helped me to cancel the number and have a refund. It was difficult for me but pablo was patient and helped me

Respuesta de O2 - London Westfield Stratford
I came to the shop today for help with a new SIM card and Pablo was very help very helpfulul and did it quick. Good memeber of staff

Respuesta de O2 - London Westfield Stratford
Pablo and Shaunel were very quick with our issue and went the extra mile to go to the back room to get larger eSIMs for us They were very helpful and I loved the service

Respuesta de O2 - London Westfield Stratford
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