Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.
La empresa ha respondido
Units 55-56, Victoria Centre, NG1 3QG Nottingham, England, GB
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Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.
La empresa ha respondido
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Ver más
La empresa ha respondido
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Ver más
La empresa ha respondido
Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an... Ver más
La empresa ha respondido
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Reino Unido
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Natasha has been absolutely amazing she been very helpful also Serena was very helpful

Respuesta de O2 - Nottingham
Natasha was fantastic and very helpful and always trying her best to make me as a customer happy thank you Natasha

Respuesta de O2 - Nottingham
The staff were very welcoming and patient with me as I am a 65 year-old dinosaur when it comes to technology in particular the manager (MT) & his assistant (VAISH) were very helpful and supportive resolving my problem with getting me back on my network.

Respuesta de O2 - Nottingham
Efficient courteous and very helpful.

Respuesta de O2 - Nottingham
Serena did good job I love the way she serve to us
I'm very satisfied with here

Respuesta de O2 - Nottingham
Understanding my needs and not trying to upsell

Respuesta de O2 - Nottingham
Serena was very generous with her time and really pulled through for me and made me feel really taken care of so thank you
harvey webb

Respuesta de O2 - Nottingham
Good service to resolve two quite complex problems concerning my account. Excellent!

Respuesta de O2 - Nottingham
Serena was very helpful and helped me solve a very important issue for me.

Respuesta de O2 - Nottingham
Awful customer services, managers who are unhelpful and don’t want to deal with customers. Was told to come back two days in a row and on both occasions the upgrades went wrong.

Respuesta de O2 - Nottingham
Kareem was really helpful, patient and very knowledgeable. The whole process was smooth and I was happy with the product he suggested.

Respuesta de O2 - Nottingham
Serena help me to disconnect my airtime with no trouble at all! Very helpful. Polite and chatty. Solved our problem in no time

Respuesta de O2 - Nottingham
Brilliant service in store very happy

Respuesta de O2 - Nottingham
Serena was absolutely brilliant. Answered all of our questions and helped us with getting the best deals!

Respuesta de O2 - Nottingham
I had been a victim of over the phone fraud and went into the Nottingham branch at Victoria Centre. Sinead was super helpful and put my mind at ease immediately. Everything was sorted in less than 30 mins.
Thank you so much everyone at 02 😊

Respuesta de O2 - Nottingham
Serena/Dhruvi was so helpful. Knowledgeable, thoughtful, courteous and professional

Respuesta de O2 - Nottingham
Friendly and helpful staff explained what they was doing and made sure I understood Fola and Serena helped to solve my problem and helped me to reset my password 🙂

Respuesta de O2 - Nottingham
I went into O2 for a phone contract and I was helped out by Natasha to find the right phone for me. She was very helpful and friendly when I was purchasing my phone another kind member of staff called Serena came over to help out and they worked as a great team!

Respuesta de O2 - Nottingham
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