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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

En attente de remboursement depuis un mois. Ne donne pas de nouvelles. Pire service après vente que je connaisse. Je ne conseille absolument pas. Surtout pour du plastique imprimé à ce prix exo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Terrible service ordered was late then receive wraps that look like they had bean in a desert wrinkled and shrunk .sent them and email in fact to emails onto to there help line and one direct t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The designs are nice, but the quality is absolutely awful. The wraps are way too thin, making it very difficult to install them without making them crack. And once installed, they only last for t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I placed an order more than a month ago that has not arrived until today! The tracking link indicates that royal mail has not received the shipment until today. I wrote to the support two weeks ago... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tabaquería

Información proporcionada por diversas fuentes externas

High Quality Branded 18650 Wraps, Designed In The UK. Original DB Designed Wraps To Guest/Collaboration Wraps. Find Our Wraps In All Good Vape Shops.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

118 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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1,3

Todas las opiniones

(118)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

En attente de remboursement depuis un…

En attente de remboursement depuis un mois. Ne donne pas de nouvelles. Pire service après vente que je connaisse.
Je ne conseille absolument pas.
Surtout pour du plastique imprimé à ce prix exorbitant.

PS: je viens de recevoir le remboursement a l'instant.... 10 euros remboursés sur les 20 euros . 10 euros de frais de port payés pour quelque chose que je n'ai pas reçu.
Escroc !

23 de diciembre de 2025
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

The item was shipped internationally to France and was held by the postal service for collection. Tracking and postal notifications confirmed it was available for pickup for several weeks but was not collected. As a result, the parcel was returned to us.

Our policy is to refund the product cost once the item is returned, but shipping fees are non-refundable when non-collection is the cause, as postage was paid and the service was completed. The refund was issued as soon as the parcel arrived back with us.

We understand the frustration around the situation and apologise for the inconvenience caused by the postal handling and timeframes.

L'article a été expédié à l'international vers la France et retenu par les services postaux. Le suivi et les notifications postales ont confirmé sa disponibilité pendant plusieurs semaines, mais il n'a pas été retiré. Par conséquent, le colis nous a été retourné.

Notre politique prévoit le remboursement du prix du produit dès réception de celui-ci. Cependant, les frais de port ne sont pas remboursables en cas de non-retrait, car l'affranchissement a été payé et le service rendu. Le remboursement a été effectué dès réception du colis.

Nous comprenons votre frustration et vous prions de nous excuser pour les désagréments occasionnés par les délais de traitement des services postaux.

Valorada con 1 estrellas sobre 5

Terrible service ordered was late then…

Terrible service ordered was late then receive wraps that look like they had bean in a desert wrinkled and shrunk .sent them and email in fact to emails onto to there help line and one direct to Chris no replies no response for days payed £10 including delivery for wraps that are worse quality than the fakes on temu sorry to say odb wraps are no longer and industry standard they seemdtto have coped out on cheep thin wraps terrible customer service orders not going out on time just not what U expect any suplyer.

Orderer was late dispatch
Come damaged shrunk and creaced
After 2 emails and a week waiting
U get 1⭐ because I can't give a 0

In response if Ur one staring customers who point out issues U failed to deal with 😂 low value product over pried ccs

15 de agosto de 2025
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

hey, we dont have a help line, i made announcements on social media that i was away so apologies for the late responses. the manufacturing of the wraps hasnt changed in over 9 years.. they are the same product. I am sorry they cam through wrinkled, this sounds like a heating issue during transit. for a 1 star review... eesh. sorry you felt you needed to do that.. I think im gonna start 1 starring everyone who ive been miffed at.. thanks you for showing me the barr

Valorada con 1 estrellas sobre 5

Wasted Money

I placed an order more than a month ago that has not arrived until today! The tracking link indicates that royal mail has not received the shipment until today. I wrote to the support two weeks ago and got an answer that he takes care of it. After a week again followed up but no answer anymore.

Too bad, but there is only one word for me and that is: FRAUD!!

30 de mayo de 2025
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

Hey Andre, you were emailing a staff member who no longer worked for me... I prepared a package and resent it out as soon as i knew what was going on. apologies you feel the need to give a 1 star

Valorada con 3 estrellas sobre 5

I've always been a fan of this…

I've always been a fan of this company's designs but £13 for 4 days shipping without tracking really ruined my experience ordering directly from their website.

19 de agosto de 2023
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

Hi there Bohden, Apologies for the issues with postage. As stated on the website, we use Royal Mail for postage from the UK and was sent out on Monday after your ordered on Saturday (19/08/23). Checking your account, you have the tracking details for 1st class signed for parcel, stating it being sent on Monday also with tracking sent to your e-mail on 21/08/23.

Surely the review should be for Royal Mail? We did send out the order as stated, we have not had any e-mails from you from customer services.

I am very sorry to hear you have had a bad experience with Royal Mail though. So we have flagged the review as this review is solely an issue with another business.

Valorada con 5 estrellas sobre 5

Customer service is 10/10

Customer service is 10/10 and really went out of their way to sort out something I was looking for! Really professional company, cool people to deal with and an unrivaled array original designs to choose from. Above all else the wraps in particular are of the best quality and serve their number 1 purpose of protecting your cells! Cannot recommend these guys enough- a pleasure to deal with and look forwards to the next product drops.

21 de noviembre de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

The 18650 wraps are decent with very…

The 18650 wraps are decent with very good designs, the 21700 wraps are as baggy as Diana was, never known them to be correct on the measurements but again very good designs. Shipping times are woeful, you’ll be lucky if they can be bothered to ship them within a week, I would defo go to a shop and not direct for them. Reality is that ODB has great designs, but the quality of the product is very “that’ll do” it’s a shame they have no real rival as such, because if there was with great designs also and the quality to match then ODB would be dead in the water.

14 de mayo de 2022
Opinión espontánea
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Respuesta de ODB Wraps

Hey Scott.. A very surprising review. Our policy for shipping is a once per week on a rotation on Mondays, as shown on the website, very clearly and on all platforms. You had ordered on Tuesday late at night. Agreeing to all T&C. I'm surprised, as back in 2019 you tried to buy ODB from me, a company, that is as bad as you state, is so bad you wanted to buy it? Don't worry Scott. Thanks for your time. I will refund your order so you can get your items from a store instead, as you've stated it'll be easier for you. Thanks.

Valorada con 5 estrellas sobre 5

Easiest Wrap ever

easiest wrap ever, with the proper know how 1 sleeve as a test (placed the sleeve too high) the rest of my batteries look amazing.
Unfortunaly I purchased from a store instead of online but you have won a customer for the future!

14 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products and amazing customer service.

I always use ODB for my battery wraps as they are beautiful designs and great quality. My most recent purchase had a little hicup lol for some reason when I purchased, only my door number saved on the address details, but the wonderful guys over at ODB took the time to personally call me to make sure they got my order out quickly by updating my address details. My order came the very next day. I will never shop anywhere else for my wraps.

16 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hands down the best customer support I…

Hands down the best customer support I ve ever received. The designs are awesome and quality is really good but I had some issues with customs and delivery and it was fixed really personal and overall a really pleasant experience. Would recommend 110%.

2 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great designs

Great designs on the wraps, never had any issues with them. Quality is equal to, if not better than the rest of the wraps available.

17 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing designs and so many to chose…

Amazing designs and so many to chose from.
Really simple to use and apply to the battery and they last ages (ive still got some i wrapped over two years ago still in great condition).
Amazing customer service and quick delivery from order to door i highly recommend to all that want to keep there batteries safe and look funky while doing so

14 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very low quality wraps

The designs are nice, but the quality is absolutely awful.
The wraps are way too thin, making it very difficult to install them without making them crack.
And once installed, they only last for two or three days before beginning to tear apart.
I'm always cautious with my batteries, so this is not bad handling from me. Never had this kind of problem with custom wraps.
Never going to buy again from ODB.
This is a shame, because I really like the designs, but the quality is just too low.

14 de febrero de 2021
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

Hey Jean,

I am very sorry to hear this. You have not contacted us with any issues with the wraps. I'm very surprised that you came straight to Trust Pilot to review without speaking to us first. The wraps, if done right are very easy to install with over 3,000,000 done to date with ease.

Usually with cracking it means human error. It means you have either A. heated the wraps too much and were not watching what was being done or B. Used a lighter to heat them up. Which is an obvious no from anyone.

I appreciate your feedback but would have been great if you could come speak to me first, ODB is just me, an independent person. Obviously, no thought has been made about the impact before this review.

Regards,

Chris

Valorada con 5 estrellas sobre 5

Simply the best

These are simply the best wraps you can buy I use nothing but odb wraps on my batteries and have since they started out the designs are awesome and the quality top notch and the merch is the best by any one out there I have all the hats

23 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible experience from ODB Wraps

Terrible experience from ODB Wraps, after being recommended by a friend I thought I would get some wraps from ODB, placed my order and received no communication regarding it...Received an email response after waiting over a week for my order, with a promise they would be shipped out again the following day Tracked postage....Low and behold they wasn't, and now I can't even get a response to my emails when I requested a refund for my items? Terrible service from a company within the vape community. Disappointing and wont be ordering ever again.

15 de noviembre de 2019
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

Disappointing to see this review. When ordering from ODB, you sign up to T&C surrounding updates of order on your account, not email. I was talking over email with you on the 12th of November to the 14th to find a resolution about order issues and had also informed you I would send out the order 1st class Signed for (I had not agreed next day delivery as Royal Mail did not offer it at that point) on the 14th of November 2019, the following day, which I did and your account tracking details were updated on that day for you to see.

Since October 2020, orders were sent out every Monday which was clear on the website and due to COVID-19 there have been many delays with all packages in the postal system. I had made the choice for Monday deliveries due to the arrival of my new born, so had to be safe.

I am sorry that you feel that you have to give a 1 star review to an independent company of 1.

Valorada con 1 estrellas sobre 5

Overall... Awful

Nice looking wraps but absolutely garbage quality. You can breathe in these wraps and they'd get nick's and scrapes on them.

28 de abril de 2019
Opinión espontánea
Logotipo de ODB Wraps

Respuesta de ODB Wraps

Sorry for your experience with these wraps. It is very rare that we have issues with the wraps and usually falls on human error, which is easily done when over heating and with handling and application of the wraps onto the batteries.

On the off chance there is a fault, we have customer services available to rectify this but were not contacted AT ALL about any issues surrounding your order for us to fix this issue. Thank you again for stopping by with this 1 star review but it would have been great to resolve the issue before slating an independent company of 1 so publicly.

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