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Omnitub Opiniones 

421
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer and delivery service. Bath looks good. Was planning to use a bath panel but ended up having frame built to fit filler in agreed location. Also overall bath height with feet was deep... Ver más

Valorada con 5 estrellas sobre 5

Purchased a deep omnitub, arrived and fitted with ease. Looks super great. Only had an issue when the fitter lost the waste pushdown part. Contacted Ollie via WhatsApp, and had a great personali... Ver más

Valorada con 1 estrellas sobre 5

1st delivery put on hold no reason 2nd asked to help lift off wagon assumed tail lift problem 3rd damaged pallet 4th unwrapped to find damage on bath 5th phoned immediately told we will phone ba... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simply outstanding! The owner of Omnitub takes care of every question and concern from start to finish. He is exceptionally passionate about making sure his customers get exactly what they... Ver más

Información sobre la empresa

  1. Proveedor para baños
  2. Piscina de agua caliente al aire libre
  3. Baño público
  4. Baños termales

Escrito por la empresa

A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.

MANUFACTURERS GUARANTEE

30 Years

30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.

Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

421 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(421)

36 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Charging £95 for a small replacement part & £9.97 for Evri small parcel!

Because I hadn’t checked when my bath was delivered, it turned out a box was missing (lost by the pallet company in transit as the delivery crate was all broken). I paid £95 for a small waste set replacement. And on top of that £9.97 for next day delivery which turned out to be EVRI which turned out to be 5 days! Omnitub Is quick to sell but is not charming or helpful when things go wrong.
Thank you for your reply, but I didn’t know I could source the waste from anywhere.
We have a very good plumbing and bathroom supply in our town and I didn’t know I could go and buy it there. I wasn’t told.
Also, I should mention Royal mail delivers overnight guaranteed to our town even though we are in the far north of Scotland. By choosing Evri it was the worst possible choice.
The many times on the phone was because I was trying to chase you to give me the tracking link

I absolutely accept it was my fault for not checking the initial delivery, but I couldn’t have done it within 48 hours anyway as my dog was dying in an Edinburgh hospital and I had to rush down there for four days which is 300 miles away

PS My Omnitub bath is finally installed and is absolutely wonderful. Shame about the rubbish delivery company.

30 de julio de 2024
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Respuesta de Omnitub

To clarify here for readers of this review, your starting postcode is KW so for those who aren't aware it's literally the further point north of the United Kingdom.

Shipping to this address on parcel delivery does take longer 99% than England, Scotland and Wales.

Your order was personally packed and shipped by myself so it went on the earliest possible run.

In regards to the initial order, it was delivered on 19th March and you reported the waste wasn't present during the last couple of days of July.

We simply can not replace items which can not be located outside of the checking period which is stated on the website and on the pallet itself.

Omnitub wastes are not propriatory. You could have sourced a waste from another provider. Perhaps on in KW postcode which would have eliminated your time for delivery. There are many wastes on the market.

To clarify, it was a waste and trap kit which your purchased. I have spent a long time on the phone and on WhatsApp with you regarding this matter so to suggest in your review that we're quick to sell something but not fix it is simply not a true and accurate statement.

Valorada con 5 estrellas sobre 5

Awesome bath I absolutely love it.

Omnitub make amazing baths. I was a bit worried that a 1050x750mm deep-soaking bath would be uncomfortable and too small (I'm 6 foot 3), but because it's so deep (650mm) the water comes up to my neck and I feel weightless. Such a great bath.

17 de junio de 2024
Valorada con 5 estrellas sobre 5

Really great quality bath that fits in…

Really great quality bath that fits in the small space we need it to. It retains the heat well and is deep enough to cover me when sitting and reading a book. Great service, they rearranged delivery to work around our fitters.

25 de abril de 2024
Valorada con 3 estrellas sobre 5

I am very happy with the Bath .It…

I am very happy with the Bath .It finally arrived on Monday morning.
However I was very displeased with lack of communication of delivery company. Why in the name of goodness could they not sent me simple emails and their phone number so that I could learn what was going on.
I would be very grateful if you would send me full instructions for the bath’s installation.

5 de junio de 2024
Valorada con 5 estrellas sobre 5

Absolutely delighted with our Omnitub…

Absolutely delighted with our Omnitub bath! Our plumber was very impressed with the quality and how easy it was to install. I would definitely recommend these baths.
Great communication from the company especially regarding delivery.

10 de mayo de 2024
Valorada con 5 estrellas sobre 5

Expert advice from Ollie

Having what's app and telephone chats with Ollie certainly helped in the buying process and delivery was spot on.
Our Plumber fancies a tub for himself now!!

14 de mayo de 2024
Valorada con 5 estrellas sobre 5

No hesitation to recommend

Great customer service and excellent quick delivery, worth doing just for this.

But the real kicker is the range. Such a lot of options, they were the only company I could find that would supply a bath that fit the space I needed. Their knowledge of the range is so extensive, and the video on their website (with those poor guys climbing in and out of baths all morning!!) was also very helpful!!

15 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Water pools in the middle of the bath?

I have had an omnitub fitted last week, and despite the bath being properly fitted, the water pools at the bottom of the bath.

I checked with a level, and it seems like the bath has a counter slope right before the draining hole. My plumber and I made videos that clearly show the problem and we have emailed those to the company omnitub a week ago, and we still haven't heard anything back.

The work was completed as I live in a one bed flat and can not afford to not have a bathroom for an extended period of time.

The lack of responsiveness and cooperation from the company basically left me in a limbo.

It's a bath that costs just under 1000 pounds.

I would have expected a more responsive customer service. I would have liked them to get back to me quickly and be cooperative assessing the issue, but instead they just ignored us.

This left us with an entire bathroom job done around a bath with a default and Omnitub taking no responsibility in that.

I am not an ignorant customer, I had an other plumber assessing the placement of the bath. The bath is well placed.

I am not too sure of what happened but the lack of responsiveness and cooperation is completely unprofessional

1 de mayo de 2024
Opinión espontánea
Logotipo de Omnitub

Respuesta de Omnitub

Alix, I appreciate and understand how frustrating this must be for you as the customer of the installer who purchased the tub from us. I did however question immediately over the phone why this tub had been installed before testing the run. Now to clarify I have zero and I mean zero issued with the 1250 x 750 moulds we produce from. This is not a tub issue. If it were it would be the case with every single 1250 x 750 we sell. So whilst I appreciate you are annoyed at Omnitub Ltd because you have a tub which isn't draining properly it is actually because it hasn't been installed correctly. Sending me an image with a tiny level on does not count as being installed correctly. There is no way this was tested prior to sealing in and finishing off the isntallation which is wild and actually the issue you have. The issue is not with the product. But with your installer. I am sorry this has happened to you but if you ask any other person who installs tubs they will nod in our direction on this. The tub was not tested prior to sealing in. Had your installer tested this then it would have been rectified prior to sealing in and you wouldn't be in this position. I did speak with Chris regarding this and yes I have been extremely busy on the phones which is standard practice as we're a busy company. Your upset and blame is with the installer and customer of ours. Not with ourselves. I have however further tested our moulds and production pieces this week and no alterations were requried. I hope this very public and viewed explanation explains further.

Valorada con 1 estrellas sobre 5

Not Shipped on Time

Not Shipped on Time
Order placed on 26 April and email received to say order was shipped. Trap only delivery.
Not received and queried with company, automatic email received one week later on 3 May to say Order shipped. No communication or apology from company in relation to order not being shipped on time.

26 de abril de 2024
Valorada con 4 estrellas sobre 5

Good customer service

Good customer service. Suggest some tweaking with the online ordering process would be good (preferred delivery date choice was not available, so had to go to customer services to book the date). Items delivered on time by helpful delivery person.

18 de abril de 2024

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