I ordered a pillow and an email said it would be delivered 4/6-4/16. The website doesn’t show an update so I called. I was told the order did not go out and I probably would get next month 5/6-5/16.... Ver más
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Consulta las opiniones de los clientes
I am very disappointed with this company. I ordered a mirror from them and a day later found out there was a $200 price drop. Since I had not received the mirror yet, I called customer service and req... Ver más
Excellent customer service. Had to cancel an order because it wasn't an item wife wanted. Staff were very courteous and prompt. Gives me confidence in purchasing online from One Kings Lane in the futu... Ver más
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I have had a terrible time with Customer service, until today when I was so lucky to get the help and kindness received from Oscar Rojas!! Absolutely helpful, kind and polite. My past experience... Ver más
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Información sobre la empresa
Escrito por la empresa
Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style. On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.
Información de contacto
8450 Broadway , 46341 , Merrillville , Estados Unidos
- (332) 333-6412
- yourvoice@onekingslane.com
- www.onekingslane.com
3,0
Medio
327 opiniones
Ha contestado el 90% de las opiniones negativas
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A monthly delay in delivery with no notification?!
I ordered a pillow and an email said it would be delivered 4/6-4/16. The website doesn’t show an update so I called. I was told the order did not go out and I probably would get next month 5/6-5/16. Why a whole month’s delay and why didn’t they notify me? I asked where it was being shipped from and they said Illinois, so it’s not international. I wonder if this is due to the bankruptcy.
15 de abril de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hello CC,
Thank you for your feedback, we’re very sorry for the delay and the lack of communication regarding your order. We completely understand how frustrating it is to receive updated timing only after having to reach out yourself.
Delays can occasionally occur due to inventory or fulfillment updates, but you absolutely should have been proactively informed. We also want to reassure you that any delays are not related to bankruptcy concerns.
We will send you an update and will monitor your order to keep you updated regarding your order.
One Kings Lane.
5 Star Customer Service
Excellent customer service. Great follow up and they answered all my questions.
6 de abril de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Roger,
Thank you so much for your kind feedback! We’re glad to hear our team provided great follow-up and was able to answer all your questions.
We truly appreciate your support and look forward to assisting you again in the future!
One Kings Lane.
One kings lane membership without authorization 99 dollars taken from my bank
It is now April 7th and I and I am writing to express my extreme frustration that I still have not received the $99 refund. I have spoken with Bank of America, and they have confirmed there is no pending refund transaction for my account.
I do not understand why you are attempting to close this ticket when the matter is not resolved. Please provide the following documentation immediately:
- The document I signed or digitally agreed to that shows I accepted the terms and conditions of this membership
The document where I
authorized a $99 withdrawal from my debit card.
Clicking "yes" for a future discount is not a legal authorization to withdraw funds without allowing a customer to review terms or select a payment method. We are now eight days into this process, and your company is still holding my money without my consent!
I expect a response before you close this out why we are on day 8 and my 99 dollars has not been returned.
I find the membership illegally done and I wonder why your allowed to steal money from someones bank without an authorization form
Refund my money that you took without authorization. I have been waiting 8 days for a refund.
1 de abril de 2026
Opinión espontánea
You may pay too much
I am very disappointed with this company. I ordered a mirror from them and a day later found out there was a $200 price drop. Since I had not received the mirror yet, I called customer service and requested a price adjustment. I received a response several days later and was told that I was not going to get a price adjustment and if I refused delivery then there would be a $300 restocking fee. Half the price of the mirror!! I will never order from this company again and recommend no one else does either. Also, it took almost 2 weeks for me to receive the mirror. I still haven’t even gotten it yet because it takes so long.
5 de abril de 2026
Opinión espontánea
Great customer service
Christian T understood immediately what I was asking and efficiently and politely fulfilled my request in a friendly manner. Great customer service - thank you!
3 de abril de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi L Reilly,
Thank you so much for your kind words! We’re delighted to hear that Christian T was able to assist you so efficiently and provide a friendly, helpful experience.
We’ll be sure to share your feedback with him, it will mean a lot. We truly appreciate your support!
One Kings Lane
Excellent customer service
Excellent customer service. Had to cancel an order because it wasn't an item wife wanted. Staff were very courteous and prompt. Gives me confidence in purchasing online from One Kings Lane in the future.
15 de marzo de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Gyan,
Thank you so much for your kind feedback! We’re glad to hear our team was able to assist you promptly and make the cancellation process smooth.
It’s great to know this experience gave you confidence in shopping with us, that truly means a lot. We look forward to helping you again in the future!
One Kings Lane.
Phenomenal Customer Relations and…
Phenomenal Customer Relations and Excellent Customer Service
18 de marzo de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Janet,
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. Providing phenomenal service is always our goal, and your feedback truly means a lot to us.
We appreciate your support and look forward to serving you again!
One Kings Lane.
Item not as advertised, horrible customer service
Item not as advertised — and they won't make it right
I ordered the Linden Scalloped Rattan Wall Mirror based on product photos showing a fully woven rattan frame. What arrived has a cheap exposed metal border with minimal rattan — it looks completely different from the listing.
I contacted customer service the same day it was delivered and submitted photos as requested. After a week of "checking with the vendor," they classified it as a "Customer Preference Return" — meaning I'd be hit with a 15% restocking fee and lose the shipping cost. This isn't a preference issue. The product simply doesn't match what they're selling online.
I requested a review of the decision. They upheld it. No explanation, no accountability, just a copy-paste response saying it "meets product standards."
If a metal-framed mirror meets the standard for a product called a "Rattan Wall Mirror," those standards are meaningless. I'm now disputing the charge with my credit card company.
Don't shop here unless you're fine with receiving something that doesn't match the photos and being penalized for returning it.
16 de marzo de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hello Liz,
Thank you for taking the time to share your experience, we’re truly sorry for how frustrating this has been. We understand your concerns regarding how the item received compares to the product images, and we regret that this situation left you feeling disappointed and unsupported.
Our team does review reported discrepancies with both internal teams and the manufacturer to confirm whether an item meets production standards. We’re sorry that the outcome of that review did not align with your expectations, and we understand why this feels frustrating.
We sincerely appreciate you sharing this feedback with us, we know experiences like this can be very frustrating, and your input is important.
One Kings Lane.
Chris answered my question and directed…
Chris answered my question and directed me to the white glove service delivery vendor.
10 de marzo de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi!
Thank you for sharing your experience! We're glad Chris was able to assist you and point you in the right direction with the white glove delivery vendor.
We appreciate your feedback and are always here if you need anything further.
One Kings Lane.
My sister accidently duplicated items…
My sister accidently duplicated items on an order she placed. She has been sick with Cancer, and in and out of the hospital.
I flew out from Atlanta to California to help her. I called the service dept to see if we could return the items (we were 4 days outside the 30 day return policy.)
They refused to return the items. They have no compassion or understanding for their customers.
My sister and I will not shop here in the future.
4 de marzo de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi,
Thank you for taking the time to share this. We’re truly sorry to hear about your sister’s health challenges and the difficult circumstances you’ve both been facing. We completely understand why you reached out for help in this situation.
While our return policies are in place to ensure consistency, we’re very sorry that your experience left you feeling unsupported.
We wish your sister strength and the very best during her recovery.
One Kings Lane.
You can’t shop here with confidence
You can’t shop here with confidence, because you have to pay a restocking fee that is 15% of your purchase. This applies even if it is within the 30-day return policy. Beware.
26 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Lauren,
Thank you for sharing your feedback. We understand how restocking fees can feel frustrating. Our return policy, including the 15% restocking fee on eligible returns, is outlined on our website so customers can review the details before purchasing.
We always aim to be transparent about our policies and are happy to answer any questions prior to an order being placed. If you’d like us to review a specific return, please feel free to reach out to our Customer Care team with your order information.
One Kings Lane.
My first order with OKL
This is my first order with OKL. Ana was tremendous. She helped me with two issues. She was knowledgeable and communicated her help succinctly.
26 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Kathryn,
Thank you so much for your kind review and for choosing OKL for your first order! We’re thrilled to hear that Ana was able to assist you and provide clear, knowledgeable support.
We’ll be sure to share your feedback with her, I know it will mean a lot. We truly appreciate your support and hope to serve you again soon!
One Kings Lane.
Great customer service!
After finding I had made an error with the shipping address - OKL went out of their way to help correct my error. Outstanding customer service. Fabulous items.
7 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hello Gayle,
Thank you so much for your kind words! We’re so glad our team was able to help correct the shipping address and turn things around quickly for you.
Hearing that you had an outstanding experience, and that you’re loving your items, truly means a lot to us. We appreciate your support and look forward to serving you again!
One Kings Lane
Good stuff but hard to get..
Good stuff but hard to get. Ordered from them 4 times, always very slow and 2 of 4 the items were wrong. Like they just pack up and send whatever, not even close. First time they replaced but you have to deal with that, over and over sadly.
18 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Steve,
Thank you for your honest feedback, we’re really sorry to hear about the repeated issues with your orders. Receiving the wrong items and experiencing delays more than once is understandably frustrating, and that’s not the experience we aim to provide.
We truly appreciate that you’ve ordered with us multiple times, and we’re sorry we haven’t delivered the consistency you deserve.
One Kings Lane
All agents were helpful, phone service was great
They answered the phone right away. The agents, all of them, were extremely helpful. They understood my problem and resolved it. it was a very easy experience!
12 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Gia,
Thank you so much for taking the time to share this! We’re thrilled to hear that our team was able to assist you quickly and make the process easy. Providing helpful, efficient support is always our goal, so your kind words truly mean a lot.
We appreciate your support and look forward to serving you again!
One Kings Lane.
Pricing issue scam
Ordered an item at a great discount - just about to be delivered and they cancelled item due to "pricing glitch" - contacted customer service - no help - spoke with Lilyanna, manager of escalations, still no help - would not even consider a reasonable discount - unprofessional, bad business - do not buy anything from them!
9 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Jim,
Thank you for sharing your experience, we’re truly sorry for the disappointment this caused, especially with the timing so close to delivery. We understand how frustrating that can be.
We strive to display accurate pricing at all times, however on rare occasions there may be inadvertent errors related to pricing or availability. When this happens, we reserve the right to correct the error and cancel affected orders, including orders placed using unauthorized discounts or coupon codes.
We know this is disappointing and appreciate your understanding when these situations occur.
One Kings Lane.
This company changed prices every three…
This company changed prices every three or four days. The manufacturers that they represent on their website should be aware of these manipulative pricing strategies. For instance, the Grover bookshelf in gold is listed at 50 dollars. Supposedly it was originally 895. When you go to purchase it it asks you to buy insurance so they admit they won’t stand behind their products. Shipping is the most outrageous in the furniture industry for this piece that weighs less than 30 pounds, it’s another almost 200 for shipping. They mark an item down harass you with fifty plus emails per day and then grossly overcharge shipping to compensate for the mark down on the product. It’s a very manipulative bait and switch scheme. I plan to write every manufacturer and exploit their unfair pricing practices.
6 de febrero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hi Furniture Fran,
Thank you for sharing this, we’re truly sorry for how frustrating this experience felt. We understand why the price changes, shipping cost, and optional shipping protection would come across as upsetting.
Our pricing can vary due to promotions and inventory, and shipping is calculated based on size, packaging, and destination. The shipping protection is completely optional and doesn’t replace our support, we do stand behind the products we sell.
If you’re open to it, please reach out to our Customer Care team with your order details so we can review this and help make it right.
One Kings Lane
I can’t say enough about One Kings Lane…
I can’t say enough about One Kings Lane’s customer service. I purchased an expensive chandelier for our new home. We then had significant build delays and didn’t get to the point of installing lights for another 5 months. At that time, I finally opened the box to discover that it appeared I had received a returned light that had some missing parts and a bit of damage. I reached out to One Kings Lane via email to ask for help, but I wasn’t overly optimistic given that it took me 5+ mos to discover the issue. I was blown away when I received a brand new chandelier within 3 business days… I didn’t need to actually talk to anyone, send the damaged light back first, ask to speak to a supervisor, etc.. This allowed us to still put in the chandelier while the electricians were still at our house working, saving us from needing bring them back out and pay more money. I wish I had bought all of my lights from One Kings Lane’s, as I can tell they stand behind their products and put the guest experience above all else. I will be a loyal customer for life. Thank you One Kings Lane!!
28 de enero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hello Sylvia,
Thank you so much for taking the time to share this incredibly kind review. We’re truly delighted to hear that we were able to support you during such an important moment in your home project, especially with the added pressure of build delays and electricians already on site.
We understand how frustrating it must have been to discover the issue months later, and we’re so glad our team could quickly make things right and get a new chandelier to you without any extra hassle. Standing behind our products and prioritizing our guests’ experience is something we care deeply about, so your words mean a great deal to us.
We’re honored to have earned your trust and loyalty, and we hope you enjoy your chandelier for many years to come. Thank you again for choosing One Kings Lane and for being such a wonderful part of our community.
One Kings Lane.
Very good customer service experience…
Very good customer service experience from start to end.
29 de enero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hello Judy,
Thank you so much for your kind words! We’re delighted to hear you had a great customer service experience from start to finish. Your feedback truly means a lot to our team, and we appreciate you taking the time to share it.
One Kings Lane.
I purchased two lamps that were an…
I purchased two lamps that were an entirely different color than shown on the website. The only way I could return them is if I forfeited the delivery fee ($40.00) paid for the return shipping and paid a 15% restocking fee. They were impossible to deal with and took days to get back in touch with me. I will never shop there again.
27 de enero de 2026
Opinión espontánea
Respuesta de One Kings Lane
Hello Mary,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We regret that the return process and response time added frustration to your experience.
Our product images are intended to be as accurate as possible, but variations can occur due to lighting and screen settings. That said, we take concerns like this seriously and are actively reviewing how we present product colors to avoid similar situations. We’re also evaluating our return policies and communication timelines to ensure they’re clearer and more customer-friendly.
This is certainly not the experience we want anyone to have, and we appreciate your feedback as it helps us improve.
One Kings Lane
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