Ordered front brakes for my BMW. Delivery was quick and the parts were exactly right. I've got non-standard wheels so the fitment wasn't obvious, but the support team sorted the order out for me befor... Ver más
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Consulta las opiniones de los clientes
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Ver más
La empresa ha respondido
I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Ver más
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Ver más
Información sobre la empresa
- Tienda de repuestos para automóviles
- Mayorista de accesorios para automóviles
- Mercado de repuestos de automóvil
- Tienda de accesorios para automóviles
- Tienda de silenciadores
Escrito por la empresa
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Información de contacto
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Reino Unido
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
Muy bueno
6 mil opiniones
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Super fast service will use again
Super fast service will use again
20 de agosto de 2026
Opinión espontánea
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review! We're glad you were happy with the helpful service and quick delivery. We appreciate your feedback!
Best regards,
Online Automotive
Great service and delivery
Great service and delivery. Staff very helpful and pleasant when I had ordered wrong gasket with exhaust, arranged for correct one to be sent. quality products, highly recommend
1 de agosto de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad our team could help get the correct gasket sorted and that you were happy with the service, delivery and quality of the parts. Thanks for recommending us!
Best regards
Online Automotive
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad your order arrived on time and in good condition. Thanks for choosing us!
Best regaards
Online Automotive
I ordered an exhaust for my Peugeot…
I ordered an exhaust for my Peugeot 807. The service was excellent. I spoke to a couple of the staff who called to make sure the part was the right before despatching. The part came quickly was of good quality and an exact fit. I could fit it myself which saved me money. Old school service with the convenience of online ordering. Highly recommended.
28 de julio de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your great review!
We're glad our team could make sure the correct part was sent and that it arrived quickly and fitted perfectly. We really appreciate the recommendation!
Best regards,
Online Automotive
Because I have a KW postcode but live…
Because I have a KW postcode but live on mainland UK they wanted another £20 for delivery in total £45 to deliver a £53 part so cancelled order and 3 wks later still waiting for refund
27 de julio de 2026
Respuesta de Online Automotive Ltd
Hi there,
We're sorry for the frustration caused.
Unfortunately, some KW postcodes attract additional courier charges, which is why the extra delivery cost was advised before dispatch. We completely understand your decision to cancel the order.
We also apologise for the delay with your refund. This should not take three weeks.
Best regards,
Online Automotive
I would strongly advise caution when…
I would strongly advise caution when ordering from this company.
I ordered a specific part for my vehicle, but a different part was supplied. The company acknowledged in writing that the original part had been changed to another item without my agreement. Unfortunately, the replacement was not suitable.
Customer service has been disappointing, and the returns process has been unnecessarily stressful and time-consuming. As a customer, I expected the company to take responsibility for supplying the wrong item and resolve the matter promptly.
Based on my experience, I would not use this company again.
3 de agosto de 2026
Ordered and delivered as stated in…
Ordered and delivered as stated in 48hrs.
Great service
Adrain
3 de agosto de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review! We're glad you were happy with the helpful service and quick delivery. We appreciate your feedback!
Best regards,
Online Automotive
Over two weeks ago I cancelled an order…
Over two weeks ago I cancelled an order within an hour, before it was sent out and was assured of a refund in 5 working days. Here we are at working day 11 and despite 3 calls with Customer services, no refund has arrived
Buyer beware !!
29 de julio de 2026
Opinión espontánea
Do not use these cowboys
Order rear disc pads for my car after entering the reg on their site. They even had an AI auto service call me after placing the order to confirm the reg but still sent me the incorrect pads. Had to pay a mobile tech twice to change the pads. 1st visit he pulled the old pads off only to put them back on when he discovered they were wrong, then thankfully he supplied a set a few days later from his parts supplier. Online automotive refusing to pay for the shipping to have the item returned, I paid out of pocket to send it back ..they acknowledge recieving and still haven't refunded me.. Raising a dispute now with my bank
11 de junio de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad you were happy with the fast delivery and helpful service. Thanks for choosing us!
Best regards,
Online Automotive
Really quick and easy process
Really quick and easy process! Parts arrived quickly and were perfect for my car. Made what is normally a stressful process very easy!
28 de julio de 2026
Opinión espontánea
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad everything was quick and easy, and that the parts arrived promptly and fitted perfectly. Thanks for choosing us!
Best regards,
Online Automotive
Quick & easy to sort out
Quick & easy to sort out, fast delivery & good quality of parts
29 de julio de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad everything was quick and easy, and that you were happy with the delivery and quality of the parts. Thanks for choosing us!
Best regards,
Online Automotive
Worse company ever!!
Worse company ever!!! don’t go there. Websites wrong, send you wrong parts then don’t hardly answer you or give you a refund. It’s been back and forth with them asking the same questions and nothing resolved. Very poor!!!!!
11 de agosto de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thank you for your review. We're sorry to hear you're unhappy with your experience.
We have been in contact regarding the incorrect parts and are currently waiting for confirmation on how you would like to return them. We can either arrange a collection or provide a drop-off returns label.
Once you confirm your preferred option, we can move forward with getting this resolved as quickly as possible.
Best regards,
Online Automotive
I was kept informed of my order and it…
I was kept informed of my order and it arrived before the delivery time.
30 de julio de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thanks for your review!
We're pleased you were kept updated and that your order arrived ahead of schedule. Thanks for your feedback!
Best regards,
Online Automotive
Brought a radiator for my car said next…
Brought a radiator for my car said next day delivery took 3 days by which time had been and brought another one turns out the same one as they sent me but cheaper ! Sent radiator back been waiting 3 weeks still no money back only an email saying you’ll be notified when we give you your money back !! Stay clear of this company should have read on here first as others have had so much trouble trying to get their money back !
17 de julio de 2026
Opinión espontánea
Avoid this company
Avoid this company. They send out the wrong part and then try to tell you it fits, even after they have seen a photo showing the blatantly obvious difference in size. Today when I put my reg in it couldn't even find my car, no wonder they can't get orders right. I can see previous names for this company on Company House, never a good sign for customers.
8 de agosto de 2026
Opinión espontánea
Respuesta de Online Automotive Ltd
Hi there,
We're sorry to hear you're unhappy with your experience.
We have been in contact with you regarding the part supplied and are currently trying to establish why the incorrect part was sent. We have requested some additional information from you to help us investigate this properly, but at the time of writing we have not yet received a response.
We are more than happy to continue working with you to identify what went wrong and get the issue resolved.
Best regards,
Online automotive
General customer service and delivery…
General customer service and delivery was good. Let down because of 2 Exhaust Rubber mounts not included in the order. After chasing this query, I was just pointed to the web page where I could order the items. After spending over £700 on my order, the least I would expect would be for me to pay the extra cost and then for the items to be shipped to me and to not incur further postage costs
30 de julio de 2026
Respuesta de Online Automotive Ltd
Hi there,
Thank you for your feedback, and apologies for the frustration caused regarding the exhaust rubber mounts and additional postage costs.
We understand your point, especially given the value of your order. We have passed your feedback on to the relevant team and will take this on board to help improve our service going forward.
Best regards,
Online Automotive
Customers service was top-notch
Customers service was top-notch, and the product was genuine. all fitting was correct.
6 de agosto de 2026
Respuesta de Online Automotive Ltd
Hi,
Thank you for your fantastic review! We're delighted to hear you were pleased with our customer service and that you received a genuine product with the correct fitment. Your feedback means a lot to us, and we look forward to helping you again in the future.
Regards
Online Automotive
Great customer service
29 de julio de 2026
Respuesta de Online Automotive Ltd
Hi David
Thank you for your kind review! We're delighted to hear you received great customer service. We really appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
🤠 DO NOT USE ❌
website told me part was suitable for my car so I ordered… got no confirmation rang them about 4 days later asking for a update I expected to have received the order by now.. but they told me part doesn’t fit my car and wanted about £300 extra so I cancelled… chased them multiple times for a refund wasn’t happening had to get a refund through my bank which took weeks!
5 de agosto de 2026
Opinión espontánea
Respuesta de Online Automotive Ltd
Hi James,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Our vehicle compatibility checker is intended as a guide, and in some cases additional checks are needed to ensure the correct part is supplied. We understand how frustrating it is when this leads to delays or unexpected changes.
We're also sorry to hear about the difficulties you experienced with your refund. That's certainly not the level of service we aim to provide. We'd appreciate the opportunity to look into what happened and learn from it. If you could contact us directly with your order details at customercare@onlineautomotive.co.uk for us to review as we are not able to see any reference numbers
We value all feedback and are always working to improve both our communication and our service.
Regards
Online Automotive
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