Ordered front brakes for my BMW. Delivery was quick and the parts were exactly right. I've got non-standard wheels so the fitment wasn't obvious, but the support team sorted the order out for me befor... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Ver más
La empresa ha respondido
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Ver más
La empresa ha respondido
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de repuestos para automóviles
- Mayorista de accesorios para automóviles
- Mercado de repuestos de automóvil
- Tienda de accesorios para automóviles
- Tienda de silenciadores
Escrito por la empresa
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Información de contacto
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Reino Unido
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,3
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 89% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
3 weeks after this company cancelled my…
3 weeks after this company cancelled my order due to them not having the correct part and I am still waiting for them to refund me. Despite numerous emails and phone calls they keep fobbing me off, telling me it’s marked as priority and that they refund had apparently been actioned but still nothing! No other company takes this long to send a refund
25 de junio de 2026
Opinión espontánea
Respuesta de Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Your order was cancelled after we confirmed we were unable to supply the correct part. We understand your frustration regarding the refund delay.
As a chargeback was raised with your bank, the refund is now being handled through that process. We accepted the chargeback, and the funds have already been returned to your bank. If they have not yet appeared in your account, we would recommend contacting your bank for an update, as they are now responsible for completing the process.
We apologise for the inconvenience caused and appreciate your patience.
Best regards,
Online Automotive
Respuesta de Online Automotive Ltd
Thank you for your review!
We're pleased our team could help you find the correct part and that your order arrived quickly. We appreciate your feedback and look forward to helping you again in the future.
Respuesta de Online Automotive Ltd
Thanks for your review!
We're glad you're happy with the item, the packaging, the value, and the delivery. We appreciate your feedback and hope to see you again soon.
Good communication good correspondance…
Good communication good correspondance and a decent price 2nd time I have used this company. All fixings and parts excellent and well packaged.
18 de junio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you've used us again and were happy with our communication, pricing, and the quality of the parts and packaging. We appreciate your continued support and look forward to helping you again.
Very simple ordered an exhaust for a…
Very simple ordered an exhaust for a smart car, came two days later perfect fir.
10 de julio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're glad your exhaust arrived quickly and was a perfect fit. Thanks for choosing us, and we look forward to helping you again.
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our customer service. We appreciate your feedback and hope to help you again soon.
Ptomt with the orderd and diliverd on…
Ptomt with the orderd and diliverd on time.SUPERB.
9 de julio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased your order was processed promptly and delivered on time. We appreciate your feedback and hope to see you again soon.
No customer care skills and just not interested in helping
Ordered a kit of Bosch front discs and pads pads, after a delayed delivery and having to ring up and chase my order because of no email communication it eventually turned up nearly a week later, opened and found the pads they have sent are APEC which are a budget pad and not the Bosch ones I ordered, I phoned to discuss this and was told to email customer services to which I did, a prompt reply to my email the next day only to ask have I checked the fitment for some reason (nothing to do with were send you out the correct part) , to which I replied I’m not wasting my time checking the fitment of a something I didn’t order, I then phoned the next day following for customer services and got through to sales and was told they can’t do anything and have made a note on the system to call me and put a urgent note and 5 days later still no reply to my email and no phone call, Issue is still ongoing
6 de julio de 2026
Respuesta de Online Automotive Ltd
Hi there, Thank you for your feedback. We're sorry to hear that your order didn't meet your expectations and that the experience caused frustration.
We appreciate that the incorrect brake pads were initially supplied, and we understand why this was disappointing. Since your review, we've been in contact with you, arranged to exchange the APEC pads for the Bosch pads you originally ordered, and we're pleased we were able to resolve the issue to your satisfaction.
We also apologise for the delays in communication during the process. Your comments have been taken on board, and we're reviewing how we handle customer enquiries to help prevent similar situations in the future.
Thank you for giving us the opportunity to put things right, and we appreciate your business.
Best regards,
Online Automotive
Couldn’t believe they charged me an…
Couldn’t believe they charged me an extra £4 when the website had already told me it was the right part and I had paid for it and it took about 3 days to get back to me saying that one I had spoke to them the part arrived very quickly and was the right one would use again
16 de junio de 2026
Respuesta de Online Automotive Ltd
We're sorry for the confusion regarding the additional charge. In some cases, our vehicle registration lookup can identify the correct part, but if there are multiple fitment options for a vehicle, we need to manually verify the application to ensure the correct part is supplied. Occasionally, this can mean a different part is required, which may be priced differently.
We appreciate your patience while we confirmed the correct fitment, and we're pleased to hear that once everything was sorted, your part arrived quickly and was the right one.
Thank you for your understanding, and we're glad to hear you'd use us again. We look forward to serving you in the future!
Avoid this COWboys if you respect…
Avoid this COWboys if you respect yourself
Ordered a range rover evoque dpf on Friday
They promised will be delivered at their place on Monday morning, first thing to collect, now they say they haven’t ordered it yet. Avoid avoid avoid. No answer phone calls to get my deposit back
13 de julio de 2026
Opinión espontánea
Respuesta de Online Automotive Ltd
Hi there,
We're sorry to hear that you were disappointed with your experience.
Following our phone conversation, your order was cancelled at your request as you no longer wished to proceed. We apologise that the expected availability changed and understand this was frustrating.
Our team remained available to assist throughout, and your refund was processed following the cancellation. If you'd like to discuss your experience further, please contact us directly and we'll be happy to help and we ask that conversations remain respectful towards our team.
Best regards,
Online Automotive
Got the product in a timely manner
Got the product in a timely manner; however, something was wrong with their emailing system as I never received any and the product I purchased have a few substantial dents in it, which will properly not affect function.
13 de julio de 2026
Respuesta de Online Automotive Ltd
We'll also investigate the email issue you've highlighted, as order updates are an important part of our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
Great choice of parts and very…
Great choice of parts and very competitive prices plus next day delivery are the reason why I shall continue to use online automotive.
24 de junio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our range of parts, competitive prices, and next day delivery. We really appreciate your continued support and look forward to helping you again.
Great service form the customer service…
Great service form the customer service team. Quick delivery time and great product
10 de julio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our customer service, the quick delivery, and the product. We appreciate your feedback and look forward to helping you again.
Timeous delivery of ordered parts
2 de julio de 2026
Respuesta de Online Automotive Ltd
Thank you for your feedback.
We're pleased to hear your order arrived promptly. However, we're sorry that you didn't receive any email updates and that the item arrived with dents.
We understand this isn't the experience you were expecting. We'll also investigate the email issue you've highlighted, as order updates are an important part of our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
Quality parts and service
Easy to navigate site, competitive prices and quality of parts, great delivery service and well packaged so no damage to goods! Even when I ordered the incorrect part got a call to advise of my mistake and rectified my error!
1 de junio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you found our website easy to use and were happy with our prices, delivery, and the quality of the parts. We're also glad we were able to spot the incorrect part before dispatch and help get the right one to you.
Thanks for your support, and we look forward to helping you again.
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with the quick delivery and the advice from our team. We appreciate your feedback and hope to help you again soon.
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with the quick delivery and good value. We appreciate your feedback and look forward to serving you again.
Arrived quickly and in great condition
Arrived quickly and in great condition. Fitted perfectly to car, both flanges mating really well.
Very competitive price as well.
30 de junio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're pleased to hear your order arrived quickly, fitted perfectly, and was in great condition. It's great to know you were happy with the quality and our competitive pricing. We appreciate your feedback and hope to serve you again soon.
Easy to order
Easy to order. Competitive pricing. Fast delivery and all parts I have ordered fitted.
1 de julio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're glad you found it easy to order, were happy with our prices, and that your parts arrived quickly and fitted correctly. Thanks for choosing us!
Fast turnaround
Fast turnaround. Cheap. Easy to use. The local motorfactor part was over twice as expensive. 2 day delivery. Will be using again.
1 de julio de 2026
Respuesta de Online Automotive Ltd
Thanks for your review!
We're glad you found us easy to use, great value, and that your order arrived quickly. Thanks for choosing us—we look forward to helping you again.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.