Online Pumps Supplies Opiniones 

635
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Avoid. Ordered pump which supposed to be next day delivery then had a note on invoice 3-5 working days delivery. The whole gone, 2 emails sent, no reply, no pump, no delivery day. Happy business… Th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rang the sales line to ask about marine wet exhaust hose after having trouble with the website. Spoke to Lee who couldn't have been more helpful, he found the length I needed, took my details and it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

‼️ Highly recommend ‼️ I have bought Saniflo XR Up, and it was delivered next day, well protected. Very good quality and the most important lowest Price on the market so far 👍🏻 So if you need an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very fast delivery. Product was perfect and could be installed in minutes as I am replacing a noisy one with the new one. Just using finger to unscrew the old and then screw the new. Surprisingly... Ver más

3,9

Muy bueno

TrustScore: 4 sobre 5

635 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(635)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very fast delivery and excellent product

Very fast delivery. Product was perfect and could be installed in minutes as I am replacing a noisy one with the new one. Just using finger to unscrew the old and then screw the new. Surprisingly quiet after installation.

Gave 5 star because fast delivery and excellent product work as a treat.

19 de enero de 2022
Valorada con 3 estrellas sobre 5

Didn't supply the goods

Didn't supply the goods. Didn't reply to email enquiries. I am having to issue a chargeback on the credit card to get my money back.

Then they send me an invitation to review - stunning!

Save yourself the trouble. Buy somewhere else.

Update: The parent company followed up quickly, resolved the problem. Things are difficult at the moment, so it is only fair to update the review. Onlinepumpsupplies should do better, but at least the main company's customer service is quick off the mark.

5 de enero de 2022
Logotipo de Online Pumps Supplies

Respuesta de Online Pumps Supplies

Dear Sir

We can only offer our apologies on this order.
The small pump insulation kit was part of an outstanding stock order from the manufacturer that did not arrive as advised, this when associated with our final warehouse re-location over Xmas meant our communication was poor. I understand that our customer services team have contacted you to further explain and take further action.

Best Regards & Apologies

Gary - The WebShop Team

Valorada con 1 estrellas sobre 5

Poor service

Firstly, I was not informed that a unit was out of stock then a failed delivery from this company cost us a job. Although I was assured a pump would be on site for a specific day, it was 3 days late and no explanation has been given even though I requested this failure be investigated, no response has been received.

23 de diciembre de 2021
Logotipo de Online Pumps Supplies

Respuesta de Online Pumps Supplies

Dear Customer

We are sincerely sorry for the chain of events on this order.
TNT did not inform us of any issues with the delivery we had organised, we have requested a full explanation for the delay however they have not yet responded - citing operational pressures at this time of year. We will continue to push for an explanation.

Best Regards
Gary - The Webshop Team

Valorada con 5 estrellas sobre 5

Excellent service

First time purchase. Excellent service product arrived within advertised time scales .Great price. Will use again and recommend

15 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Over priced item and extortionate P&P

£29 cost for 5 pieces of sponge no bigger than 3x2cm that’s £5:80 each and to top it off a charge of £7 postage and packaging. Take it out of the box and put it in a Jiffy bag, wild guess but probably cost no more than a £1. Couldn’t find these anywhere else so obviously held to ransom!!😡

12 de diciembre de 2021
Logotipo de Online Pumps Supplies

Respuesta de Online Pumps Supplies

Dear Sir,

We were sorry to read that you felt 'held to ransom' for the supply of the filters for your Sololift.
The filters are an engineered reticulated open cell foam impregnated with carbon to aid with the removal of odours - not just a piece of sponge.
The price is set by the manufacturer but we do discount this as much as possible.
We deliver via a 'signed for' (restrictions allowing) service provided by DPD as we are not able to ship goods via Royal Mail.
We make our costs and methods as transparent as possible.

Best Regards
Online Pump Supplies

Valorada con 3 estrellas sobre 5

Misleading

Misleading. They accepted my order for a pump for next day delivery, only to be telephoned on the day of delivery that they had no stock and it would be 3 or 4 days! At least the payment was refunded promptly.

17 de noviembre de 2021
Valorada con 4 estrellas sobre 5

Ordered a pump on line and paid for…

Ordered a pump on line and paid for next day delivery then got a call to say no stock but that they should have delivery in a day or two. I asked them to let me know when they had one for despatch which they did the following day. I received the pump 8am the following day. They also refunded the next day delivery premium. A shame the website doesn’t show ‘out of stock’ and allows you to order next day delivery when they don’t have the item. Having said that, overall their response was brilliant. I would certainly use them again.

15 de noviembre de 2021

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