Optically.co.nz Opiniones 

282
•
TrustScore: 4 sobre 5

3,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The offer to upgrade my order but I wanted the least expensive because I am careless with my belongings. This delayed my order.

Valorada con 5 estrellas sobre 5

So easy to deal with and the best part is that the cost is a third of what it would cost me to have my prescription done by a local optometrist. And I get them back in a timely fashion, so there is n... Ver más

Valorada con 4 estrellas sobre 5

Purchased glasses at the end of covid lockdown for mum. They did take alot longer (nearly 2 months rather than 2 weeks as advertised) to arrive due to them being complex lenses which had to come from... Ver más

Valorada con 4 estrellas sobre 5

Easy to deal with - and everything was smooth. This was a great option for replacing the lenses on a favourite pair of spectacles - at a reasonable cost. The new lens is good quality and exactly what... Ver más

Información sobre la empresa

  1. Mayorista de gafas
  2. Tienda de ropa

Escrito por la empresa

Optically - Australia’s leading and most popular website for eyewear online is now available in New Zealand! Optically.co.nz offers thousands of glasses and sunglasses in modern, retro and appealing styles. Whether you’re looking for full-rimmed, semi-rimmed or rimless pairs, our universally flattering styles are sure to leave you impressed. Select from a stunning range of men’s prescription sunglasses and glasses. Nerd, hipster, professional, quirky or sporty whichever look you intend to pull off - we have a pair of eyewear for you. Our thoughtfully hand picked assortment of women’s glasses are an absolute hit. Whether you like to play the girl next door or a glamourous diva, you will find eyewear to suit your every mood. Take a pick from a wide range of trend-on aviators, wayfarers, round, rectangular, oversize, titanium and acetate discount eyewear - we know that you will fall in love with them! Optically.co.nz brings you latest and high quality eyewear straight from the international runway. If you heart designer sunglasses & glasses, then Optically.co.nz can be your ultimate eyewear partner. Choose your favourite from choicest premium brands like Marc Jacobs, Guess, Dior, Gucci, Oxydo, Police, Fendi, Benetton, Fossil, Juicy Couture, Max & Co, Bebe, Hugo Boss, Carrera, Gant, Safilo, etc. All this and more at prices that will leave you surprised. So, select a pair from our branded eyewear section to get an expensive high-fashion look for less.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

282 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(282)

19 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

The specs are good

The specs are good, value for money, and comfy to wear. They took a bit of a while to come, and the tint wasn't quite what I expected - more amber than light brown, but those are just things I need to be more aware of next time I order a pair. I found the online form a bit confusing to order non prescription specs, but again, practice should help. I certainly will be getting my next pair from Optically

24 de julio de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

I recieved my new lenses in my frames…

I recieved my new lenses in my frames .and very pleased at the cost.Unfortunately they are very blurey and are worse than the pair I have for the same script made by s another company.I know my condition has worsened so I am due shortly for a checkup and new test and will order a pair of yours with the new script.Any credits can you please advise and hold till I get the new script.Thanks.Rayner Mathews

23 de julio de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Overall very happy with the experience…

Overall very happy with the experience and outcome.
The only thing that would make it better would be to have some initial email from Optically to say what the tracking number is. I did not know that my order was coming from Australia so when I got the random Australia Post emails I thought they were Spam or Scam type emails.

22 de julio de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Buying Kids Glasses

I was trying to buy new glasses for my daughter. I found there wasn't a great selection in the kids section. Given she is older now anyway I decided to go with bigger glasses but still needed to check that the arms were not too long. It would be great if along with providing the details for the prescription if we could also customise the length of the arms

22 de julio de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Happy with everything except...

Really happy with the entire process and end product. The only downside was that the order came from Australia, and I’d specifically checked through your website to see where delivery was from. Nowhere is Australia mentioned; in fact NZ Post is mentioned in the shipping section, but nothing about Australia Post (the main carrier). There’s even a Wellington address and NZ phone number. I didn’t want to wait for shipping from overseas.

22 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use

Waited months for delivery, when arrived was wrong script. Do not use. Terrible.

22 de julio de 2020
Opinión espontánea
Logotipo de Optically.co.nz

Respuesta de Optically.co.nz

Hi Chris,

Thank you for your feedback.

I am extremely sorry for the delivery of your glasses and on receipt it did not seem to have the correct prescription.

I understand that we had delays in processing orders however the delay was not more than 2 weeks of the initial promised time frame. As per your email conversation I also see that you were informed that owing to the COVID-19 your order will take additional time to be processed as the lenses had to be sourced. The order was processed only after we received a confirmation from you.

I am sorry to know that after the long wait the glasses received were not suitable however all orders are shipped after stringent quality checks to ensure glasses as made as requested. Its been 2 months since your glasses were delivered to you and we never received any communication from you regarding a issue with the glasses until now. We would have surely offered you a satisfactory resolution to ensure you are not inconvenienced due to an error from our end. We are the only online supplier that offers a 100% satisfaction guarantee on all orders, all one needs to do is contact our support team to discuss available options.

As you are facing a issue with the glasses you can return them to be remade and rule out any lens fault or you can opt for a refund, kindly email us at support@optically.co.nz and a member of our team will assist you further.

Regards
Team - Optically.

Valorada con 4 estrellas sobre 5

Purchased glasses at the end of covid…

Purchased glasses at the end of covid lockdown for mum. They did take alot longer (nearly 2 months rather than 2 weeks as advertised) to arrive due to them being complex lenses which had to come from Australia. However when they did arrive they fit great, look great, are high quality and the price for transitional with blue light protection and premium lenses was unbeatable.

21 de julio de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Happy with the glasses but delivery was very slow

I'm happy with the glasses but delivery took a lot longer than expected. Previously I've ordered from Zenni in Hong Kong and their delivery was much quicker than you were able to manage. If your website had been more realistic with its promised delivery times, I would have known what to expect and not been disappointed.

21 de julio de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

I am sorry I didn't read reviews before…

I am sorry I didn't read reviews before I ordered my glasses. I ordered and paid for them and expected them within 14 days as their website promised. After 21 days and still nothing I contacted them and they said the frame I chose was out of stock. I couldn't find another suitable frame so they promised to refund my money within 3-5 days. A month later and no refund and they are not answering my emails or phone call I am very, very disappointed and frustrated :-( ;-( SO within one day of posting this review I got my money back in full :-)

29 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking service

Shocking service. almost 6 weeks since I first placed my order and the lenses haven't even arrived at the lab. I need to chase them up to get any updates, and the timeframes keep getting extended. I understand delays due to Covid, but this does not excuse 6 weeks and poor communication. Have requested a full refund.

27 de mayo de 2020
Logotipo de Optically.co.nz

Respuesta de Optically.co.nz

Hi Scott,

I am extremely sorry for the unexpected experience you have had.

It is really unfortunate that your order has been delayed however given the current situation we are trying to ensure all orders are processed on priority.

May I request you to please reply with your order details for us to check our records and assist you further as we are unable to find an order with your name.

Regards
Team Optically.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más