Optima Health Opiniones 

We have had the pleasure of working in partnership with Optima Health for the past 18 months, delivering apprenticeship training to support the development of their people. Throughout our collaboration, it has been clear that Optima truly believes in investing in their staff and placing people at the heart of everything they do.
Their commitment to learning, progression and continuous improvement is evident in how they engage with apprenticeship programmes and champion opportunities for colleagues across the organisation. Optima takes a people‑first approach - valuing growth, supporting development pathways and creating an environment where individuals can thrive both personally and professionally.

We worked with Optima Health in raising awareness around Prostate Health with our employees. The face to face discussions and subsequent testing days were very well organised and easy to set up for employees to attend. We would have no hesitation in working with Optima Health in the future.

Clear communication. Supportive account manager. Overall good experience

Optima (Care First) has been a trusted long-term partner of Life & Progress, consistently delivering professional, high-quality EAP services. Their wealth of experience shows in everything they do — from the flexibility of their support to their strong understanding of the Intermediary market and how channel sales relationships operate.

They understand how to work collaboratively with resellers like Life & Progress, making them a reliable and respected partner we are proud to work alongside.

(BT, E&OE)

I am formally complaining about the unacceptable service I received on 20 January 2026 from Samira Mohammed, Occupational Health Advisor in Optima Health. I attended in person with an interpreter and travelled by taxi at my own expense, yet I was refused the appointment despite being only 10 minutes late due to traffic.
This caused me significant distress and is unprofessional, dismissive, and not person-centred. I have had previous issues with interpreter support, indicating a systemic problem in your service.
I expect a formal review, a written explanation, and confirmation that my complaint has been officially recorded.
Tetiana Lekhnovska

After my most recent dealing with Optima I thought i would leave a review on Trust Pilot and was a little shocked to see some disappointed reviews as these were the polar opposite of my experiences.

Over the last 2 years Optima Health have been working with me and managing PSA testing at my workplace and have been friendly, professional and efficient throughout. My dealings with Louise and Matt have been excellent from initial booking through to site testing and the speedy release of results. I could not ask for a more efficient service

Useless keep cancelling appointments on the same day costing me money.

If I could give less than 1 star I would. This is by far the worst organisation I have had to deal with of late. Unprofessional, poor communication, poor reporting and a data breach to boot - the only thing they appear to do well is chase people for money, other than the fact they charged us twice. The adviser was late for appointment, no apologies. They did not speak about the actual issue raised, no recommendations for adjustment and then sent another person's data back to employee. I've raised a complaint but the advisor was not able to be found to ask about the issues and the complaint was closed.

Optima Health… I can give you both experiences as an ex-employee and as a customer.

As an employer, not great. Don’t care about their staff, management on power trips and work you to the ground. They give their OHAs 5/6 cases a day and tell them to write reports in their own time, not company time. FMA’s are also over-worked and under appreciated.

I then took a job with ScotRail so was referred to them for my medical and it was constant rearrangements, turned up to their Bothwell Street office numerous times and the receptionist is an arrogant tosser not just to customers but staff too!

Don’t work for them and if you’re an employer try and not use them.

I had an extremely negative experience with this company. Despite clearly asking them to stop contacting me, they continued to send unnecessary emails and repeatedly rescheduled appointments for unreasonable and unprofessional reasons. Their handling of communication wasted my time, and they showed a complete lack of respect for basic requests.

When I demanded that my personal data be deleted in accordance with privacy laws, I still felt harassed by ongoing attempts to contact me. This behavior is not only unprofessional but borders on harassment. I would strongly advise others to avoid engaging with this company, as their customer service practices are unacceptable.

If I could give 0 star i would, disgusting and useless.

I wish 0 stars was a possibility. Not only did I used to be employed by this company, I was also hired into a new position with a different company where they were the occupational health provider. After hearing all their usual excuses for their terrible service and how apparent it was that they only care about your money, they were quickly changed as a provider. The technician manager is a manipulative, gaslighting horror show who has no idea how to manage a team

I had a telephone appointment with Optima Health, which left me feeling significantly worse than before the call. I had hoped for reassurance and constructive support, but instead I felt dismissed and undermined.

The assessor repeatedly described Bipolar Disorder as a “manageable condition,” which came across as insensitive and dismissive of the seriousness of the condition. She also told me that performance concerns had been raised by my employer, something that had never been discussed with me directly. I consider it highly unprofessional and inappropriate for this to be communicated in this way.

Although the assessor claimed to have 30 years of experience in occupational health, she demonstrated a clear lack of knowledge and understanding of mental health. It was alarming to think that this could be considered the standard of care at Optima Health. Throughout the call, it felt as though she was more concerned with defending my employer and minimising their responsibilities, rather than supporting me.

The whole experience left me so distressed that I broke down shortly afterwards and had to phone my GP for urgent support. I have been left without confidence in the process or in Optima Health as a provider.

Substandard process and OH review that seemed to be undertaken by an individual who was more intent on speed related performance measures rather than listening to their client and their health issues as exacerbated by working practices.

Hugely ambiguous and error ridden report which my wife refused to accept - messaged them as such and they take nearly two months to respond, by which time she’d had to leave her employment for her own health and wellbeing.

They’ve admitted fault for the majority of the concerns but simply suggest carrying out another OH review with different assessor - too late, and not good enough.

Avoid if you can.

I was sent for OH for some help with dyslexia, nothing performance related. The person conducting the OH barely spoke about dyslexia (in fact it felt like an oversight). They give the report to my employer without consent, they tailored it to a performance management style report (my employer did not want this). Inaccessible portal.

Poor service, unfit for service. Extremely poor.

I have been trying to get into OH for 18 months and applied many times for trainee OHA. They never short listed me. Even declined all my jobs I applied for..I am añ experience nurse and I met all the criteria. I made a complaint to head office I never received a reply. An unprofessional company that does not take complaints seriously. Also did not reply why I was never short listed. Absolutely unorganized unprofessional company

They cancelled appointment and then I complained. Then got a phone appointment, then said I am recording the phone call, something I didn’t have to do. The phone person got funny and hung up and said I didn’t attend. Hitting my head against a wall is more useful than these.

My employer booked a video physiotherapy appointment through this company, and I was extremely disappointed with the service.

The physiotherapist I spoke to was rude, dismissive, and visibly irritated when I asked him to explain basic medical terms. As someone without a medical background, I expected clear communication not condescension.

Even worse, he made stereotypical remarks based on my nationality, which was inappropriate and unprofessional.
This experience made me seriously question whether the staff employed by this company are properly qualified to assess anyone’s health. Based on my experience, I cannot recommend this service to others and would advise employers to reconsider using this provider.

Felt like they were reading of a script . No empathy wasn't interested in my mental health/angsiaty, told me what I already got told by my doctor felt like they didn't have my medical records to even make a proper assessment and signed me off on my first appointment.not happy at all ... seems like there not even medically trained and what they say over rules what your doctor says .. waste of time .why the people I work for use this appalling company is beyond me . Money to push a couple of keys on a keyboard.

Had an appointment with them recently. Zero empathy and I did not felt like my health was a priority to them. Not sure if they are even incentivised to care about my health. I wish my company used a different provider.