Unreliable Partner – No Transparency After Large Advance Payment
I initially paid over USD 13,000 to OrangeMantra for earlier web project phases, which were handled professionally with proper invoicing and documentation.
Based on that experience, I paid USD 15,750 in advance on May 5, 2021 for the continuation of the project. From that point onward, I received no further time logs, and the previously set up staging server is now offline—without any notification from OrangeMantra.
Even though I temporarily paused the project due to personal reasons, that does not justify OrangeMantra internally 'closing the books' without consulting me. During the pause, there was no project input from my side—so how could work worth USD 15,750 have possibly been completed? No time tracking was ever submitted during that time.
When I requested a refund, they first stated: “the books for the financial year have already been closed from our end. Unfortunately, we won’t be able to make any adjustments to the previously allocated funds.” When I instead offered to apply the amount toward a new project, the response changed to: “Efforts were consumed accordingly.”
This contradictory behavior, lack of documentation, and refusal to respond make further cooperation impossible. I cannot recommend this company and can only advise others to exercise extreme caution when dealing with them!
