The watch I got my bf was a part of the military collection and my Marine was so happy about the gift, he proposed!! We love the watch and are getting him a wedding band. The customer service is amazi... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Biggest piece of junk! No quality control whatsoever! Ordered for boyfriend’s birthday. First one they sent the hands if you mived watch- floated all over and wouldn’t keep time. Reported and they... Ver más
I am usually very cautious of buying anything online, but original grain and their representatives were very professional and kept in constant communication with me when I had questions. The watch is... Ver más
I ordered a watch and it arrived defective. I contacted the company and realized that it was beyond the return date by two days. Regardless, they quickly responded, offered to replace it and told me t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Información de contacto
Estados Unidos
- support@originalgrain.com
- www.originalgrain.com
3,9
Muy bueno
348 opiniones
Ha contestado el 9% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The best
The best. I had a slight concern with my new watch when it arrived. I contacted them and they shipped me another watch without question. 5 stars for the watch and 5 stars for the service.
14 de octubre de 2025
You know I love you guys
You know I love you guys. I own 6 or 7 of your timepieces and I wear them more than most others for certain. Well made. Compliment grabbers. Sharp looking and rugged tough. You know I think they make even me…better looking.
13 de octubre de 2025
An excellent product with superior customer service!
An excellent product and cust
15 de octubre de 2025
The watch’s are beautiful …
The watches finally came and they look even better in person. Beautiful they are a Christmas gift for a special person, in Scotland. Well made the wood inlays are smooth, with a lot of luster and could be worn with casual clothing or formal clothing.
15 de octubre de 2025
I have ordered twice from the company…
I have ordered twice from the company and have been satisfied with both purchases. It's easy to purchase and customer service is very knowledgeable and helpful. The watches are worth the money and shipping is accurate when they give you the date.
14 de octubre de 2025
Great product
Great experience, was surprised to receive watches so quickly, great quality
14 de octubre de 2025
Great watches
Great watches! Not my first watch from OG and it won't be my last.
14 de octubre de 2025
Respuesta de Original Grain
Hey thanks for sharing your experience & coming back to be a customer! I'f you ever need anything feel free to email support@originalgrain.com & our founders email is Andrew@originalgrain.com who can help you with anything thats not being delt with.
Respuesta de Original Grain
You're the best & here if you ever need anything!
Great customer service
I purchased a watch for my husband for Christmas last year, the wood around the face of the watch broke off. Original Grain replaced the damaged watch with no hassle. We liked the watch so well, we purchased one for our Grandson.
10 de octubre de 2025
It was an easy process
It was an easy process. We got exactly what we wanted and it is beautiful.
13 de octubre de 2025
I never received my watch
Though I have been in touch with the company, I have never received my watch. It was supposed to be out for delivery last week, however I never received it.
13 de octubre de 2025
Respuesta de Original Grain
Hey Christian im glad you reached out,. Im looking at the order details which shows it shipped on 10.11. Let me reach out to you personally to make sure we get you taken care of. I will make sure this is resolved, Thanks for making contact!
Seven OG Watches!
I own 6 OG watches, and like this latest purchase, they're all fantastic. This watch (number 7 purchase) was a gift for my wife, and she is thrilled with it. We live in the California Central Coast wine country, and the theme of this time piece fits in perfectly.
12 de octubre de 2025
Respuesta de Original Grain
This is incredible to see this feedback! Thanks for being a long standing customer! We have some incredible drops coming that I hope you get to see, If you ever need anything feel free to reach us Support@originalgrain.com & our founder email is Andrew@originalgrain.com
The watch is better than expected
The watch is better than expected. Even my jeweler was impressed. Good quality.
13 de octubre de 2025
Ask for help with additional links
Ask for help with additional links, they helped me immediately. The watch is nice and draws attention
10 de octubre de 2025
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.