Choosing Orisec as our preferred alarm system has been a game changer. We’ve seen higher customer satisfaction and a significant boost in referrals since making the switch. It’s absolutely true, bui... Ver más
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Consulta las opiniones de los clientes
Excellent customer service. They can't do enough to help you out. Only been installing for around 6 months but can't fault it so far. The only negative reviews you will find are from end users wanti... Ver más
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I have nothing but praise for this company. Their brilliant kit is reliable, versatile, and works seamlessly across a wide range of environments. With options to suit almost any setup, and a commitme... Ver más
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Our family firm have been installing Orisec ntruder alarm systems, since they opened at Haslingden. As seasoned installer of this amazing product, it is the only intruder alarm we install from new.... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Exclusively for professional installers. Orisec is the UK's leading developer and manufacturer of wireless and hybrid intruder alarm equipment. Founded on invention and innovation with a focus on exceptional design and performance, Orisec has filed in excess of 100 patents, registered designs and trademarks. Above all, our products are reliable and easy to install.
Información de contacto
Orisec - 1 St Crispin Way, BB4 4PW, Haslingden, Reino Unido
- 01706398700
- sales@orisec.co.uk
- www.orisec.co.uk
Easily the best alarm system we have…
Easily the best alarm system we have had installed . Offers all the smart features and elderly care monitoring for my parents system on the same app. Easy to use menus and quick acting - highly recommend
1 de septiembre de 2023
Opinión espontánea
Respuesta de Orisec
Thank you for the review Paolo, we are delighted the Orisec system provides all the features you need from your alarm system.
WORST CUSTOMER SERVICE EVER
Some firms which manufacture and/or distribute security related systems have excellent after sales customer service. For example, the after sales customer service at RING DOORBELLS AND CAMERAS is absolutely first class. Similarly, HILOOK CAMERAS AND SECURITY SYSTEMS have an equally outstanding after sales service. On occasions, I have had cause to ring both of these companies and they are extremely helpful towards the consumer.
My experience of ORISEC ALARMS is just about as polar opposite as this as you could get. This company provide absolutely no support for the consumer. They only provide support for installers who instal their products.
For example, I recently telephoned ORISEC with a simple question about my alarm system. They refused to answer my simple question and told me to call out a registered engineer. So I had to call out the company who fitted my alarm system in the first place. The installer was unable to answer my question, so he rang ORISEC, who gave him instructions over the 'phone and the matter was sorted within about two minutes. Pathetic.
This is the worst customer service I have ever experienced and I would think carefully before buying an ORISEC ALARM, because if you need the slightest alteration to your alarm then you may have to call out an engineer which could be costly.
15 de septiembre de 2023
Opinión espontánea
Respuesta de Orisec
Hi Ian,
Thank you for taking the time to write a review of your experience.
You are quite correct, we are prohibited from providing end users with information on how to alter their system configuration - this is for good reasons.
Orisec products are EN certified intruder alarm equipment as opposed to DIY products. Under the EN Standards, end users are not allowed to alter system configurations, this has to be done by a suitably qualified engineer.
If changes are made by non-qualified personnel, it could potentially compromise the system security and/or invalidate your insurance.
We are also unable to qualify over the telephone who owns a particular alarm system, so certainly would not be able to talk someone through making changes to it or giving them advice on its operation. This can, and must, only be done by a qualified installation engineer.
Our UK based technical support team are widely regarded by professional installers as being the best in the industry, as your engineer experienced when he was able to get through to us straight away.
Whilst there are indeed DIY products available from other manufacturers they would not conform with the requirements of a certified system, and this is not the market that Orisec operate in.
I have had a Orisec system fitted which…
I have had a Orisec system fitted which is a good system but I'm trying to purchase a new single door contact and it's almost impossible without paying £200 to have it supplied and fitted. Unfortunately I don't want to pay the above has it only a 2minute job which my partner could do
1 de agosto de 2023
Opinión espontánea
Respuesta de Orisec
Hi Kaye,
We’re pleased to hear that you are happy with your Orisec system.
Our products are designed solely for the professional installation market, as opposed to DIY-ers. In order to meet the mandatory European and UK requirements, on a certified system end users are not permitted to add devices or reconfigure the installation, as this could potentially compromise the system security and/or invalidate your insurance. Whilst there are DIY products available, they would not conform with the requirements of a certified system, and this is not the market that Orisec operate in.
Professional Installer
Professional Installer - Orisec is the Creme de la creme of security systems. The most innovate and continually advancing/developing of all manufacturers. Proud to install
27 de abril de 2023
Opinión espontánea
Respuesta de Orisec
Thank you for the review Daniel, we are proud to work with such amazing professional installers.
Installer and End User
As an installer of Orisec systems and an end user myself I can honestly say that these systems beat any other alarm system I have every tried. Very good installation process and nothing is too much trouble for tech support. As an end user the system is easy to use with very quick mobile notifications as a bonus.
1 de septiembre de 2022
Opinión espontánea
Respuesta de Orisec
Thank you Chris, its great to hear that you have had such a positive experience with Orisec both as an installer and as an end user.
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