Osaki Massage Chairs CanadaOpiniones 

Sana the Client Experience Manager was very knowledgable about your chairs and thoroughly answered all my questions. She represents your company well with her patience, kindness and product knowledge. If I lived in Toronto, I’d be baking some cookies for her!😃

Bought one of their massage chairs years ago for my wife. One of the parts on the chair broke and contacted them to buy the broken piece as it was out of warranty. They told me the part was out of sto k and would get back to me when it would be back in stock. Month went by and still no news. I got in touch with them to follow up on the part. I was told it was still out of stock. A few more month went by and had given up on that part when all of a sudden I received an email saying the part was still out of stock but had waited long enough for it and they decided to send me a brand new replacement chair instead. I can honestly say that this is what true customer support it. Received my new chair last week and didn't have to do anything. They delibered my chair, brought it exactly where I wanted it and left with my old chair. Thank you Sana Muzaffar.

Excellent service from Sana Muzaffar at Osaki Canada!

After our purchase, we experienced a defect with our massage chair. As soon as we reported the issue, Sana took care of everything right away and, without hesitation, offered to replace the chair immediately. She arranged for a new chair to be ordered from the supplier and shipped to us promptly.

On top of that, as compensation, she even sent us an eye massager, which was a very thoughtful gesture.

The new chair works perfectly. My wife and I use it every day, and the massages are incredible — relaxing and truly restorative.

Thank you, Sana, for your professionalism, kindness, and exceptional customer service. We highly recommend Osaki Canada!

Great service and we love the massage chair we bought. I highly recommend.

Massage chair footrest air bag not working & requested repair service. Very impressed with Sana Muzaffar Osaki customer service . Prompt response. Excellent repair service! The technician was professional, courteous, and clearly knew what he was doing. He explained everything clearly and left the area clean. Very happy with the whole experience. Highly recommend!

Sana was amazing, knowledgable and patient. Customer service is above and beyond anything I imagined. Delivery and set up exceptional. Everyone should have one of these chairs. 10 star ⭐️

The OS Pro DuoMax 4D is the best massage chair never what I had/have. Technically speaking , the 5 pre-programmed massage styles are good enough for regular routine massage, and the feature of Health Detection will generate a specified massage style for you, also you can generate whatever styles you want by manually selecting many supported massage methods, beside mentioned excellent features, upto 2 people profile can be saved. Certainly those amazing massage methods are very much enjoyable.
There is a large touch screen and voice control for you to adjust/configure massage style easily . And the built-in Bluetooth supports high version of BT protocol (=>V5.2) which can be paired to multi devices. And the sounds system is gorgeous. The minor of lacks are that you have to memorize those pre-programmed voice commands and the volume of speakers only can be controlled on your remote devices.
From my deep heart I would appreciate the sales personal provided awesome introduction about products and technicians carefully / completely installed it at customer's home.

I have purchased an Osaki massage chair. Before making the purchase I contacted the company to ask details on the product. They have been extremely helpful, very kind and polite and they absolutely answered all questions I had. After I made the purchase I contacted them a couple of times for additional support and they were absolutely fantastic and responded very rapidly. I highly recommend this company and you can be assured to purchase their product with high confidence.

We have just received the Osaki Oasis, we tried several massage options even my mother said it was relaxing and my brother also was satisfies with the product. Special mention to Sana Muzzafar, she was the one who made all this possible, her fast response and the fact that she met with our requests made Osaki as one Brand to look forward to.

We’ve had a very positive experience with your company and especially with Sana. She has been incredibly polite, patient, and genuinely caring throughout all of our communication. You can truly feel when someone is trying their best to help, and we really appreciated all of her support and understanding.

The chair offers many features for relaxation and wellness, and the customer service made the experience even better. We are very grateful for the attention and care we received, and we hope to continue being customers of your company for a long time.

We would definitely recommend your company to anyone who cares about their health, comfort, and quality relaxation. Thank you again for your kindness and professional support!

I had a great experience of purchasing the Osaki Pro 4D on Dec 17,2024 through Costco roadshow. Sana was the sales representative at the time (She is now a Client experience Manager of Osaki Canada ) was incredibly friendly and knowledgeable. She would took the time to explain and answer all the features, compare different chairs and price points. The chair itself has been fantastic but did have one problem with the heating for the back after 1/2 year of use. I called Sana and she sent a Technician over to take a look at the problem and got it fixed promptly.
Thank you Sana and the aftercare services.

I got a replacement for a chair I bought 2 years ago because it is not working. Thanks for the patience from Sana. She is very kind and provide me a lot of suggestions. I recommend this company if you want a massage chair.

I’m so impressed with Osaki Canada’s customer service, especially from Darius, who made the entire experience seamless. As a GTA local, I visited the showroom, and Darius was incredibly knowledgeable, patient, and honest, guiding me without any pressure while respecting my needs. His thorough explanations, quick responses, and genuine helpfulness (from inquiry to delivery and follow-up) turned what could’ve been overwhelming into an easy, enjoyable process. I am happy with the Duomax model I purchased and grateful for Darius and crew, exceptional support! Highly recommend.

So chair broke after 2 months but the reason was that the wiring came loose for roller potentially during shipping, it caused the roller to get stuck and bunched together with the seat cushion causing the cushion to tear. I emailed and called customer service who instructed me to email service department.
I received an email response from the service department a day after, and I’ve also since then received a call back saying that a tech will contact me soon to schedule service. Immediately after I’ve also received a call from the tech (JASHAN) scheduling a service call for repair. Recent extreme cold weather conditions have delayed on site service so that’s understandable, he came promptly on Monday (my chair broke last Thursday) diagnosed and fixed the issue, he double checked everything and explained the issue clearly. He then let me know the back of the cushion was torn and needed replacement. He called me back with a replacement the day after, so the whole ordeal took less than a week’s time to resolve. JASHAN also let me know a few tricks with using the chair, all in all, I’m very happy with his service and the Osaki team’s aftercare.

Although it took almost three weeks to receive my order , everyone that I spoke with from the store Mgr in Mississauga to the customer service reps were very very professional and responsive , got my chair and it’s worth every penny

Great decision, very pleased.

I've been wanting to buy a massage chair for the longest time and was glad to see that there was a showroom close by. I didn't just want to buy online and pray for the best, as it is a big purchase. When I went to the showroom, we were greeted by Daraius, who was such a big help throughout the whole process. Having the showroom is a blessing as you're able to try out each chair one by one, and he did not rush us at all. We went multiple times trying out multiple chairs each time, and Daraius was guiding us each time. He respected our budget and was answering all our questions with great candor. He wasn't just trying to be a selfish salesman trying to hit a quota. He took his time explaining everything there was to massage chairs for us and really wanted us to find the right chair for our needa. He introduced us to the Osaki Pro Master 4D, and this chair is a life changer. The shoulder massagers are specific to this chair and unique to Osaki, I couldn't find this feature on any other massager. I was so glad to find this chair, as it was the perfect one for out needs. The shoulder massagers are such a big game changer and makes this chair stand out from all the rest. Daraius made the purchasing process very easy, and the chair arrived to our home 2 days later! I'm grateful to Daraius and his team for making this process so much less intimidating, and I can say I left this one very happy customer!

UPDATE: upgrading to 3 stars as Osaki finally responded to us and resolved the issue. Customer service has been polite and consistent with following up over the past few weeks. Initially Osaki sent two guys to come fix the chair. They couldn’t, so they worked with us on replacing the broken chair with another model, which was equivalent in price. The new chair works great and is good quality, and they just sent us an eye massager too. We are glad that this has been fixed, but all together it took 3 months and a lot of frustration from ordering until we were able to fully sort this out.

Original review:
We ordered a chair online on November 19th and it arrived on December 16th, nearly a month after ordering. I paid for the second level of delivery, where they unbox it for you, but you assemble the 3 pieces of the chair yourself. Upon arrival, I asked if I would have issues with assembly and if I should get help with it (of course with extra payment), but the delivery guys said that it was easy to assemble and shouldn't be a problem and left.

After following all instructions and completing assembly, the chair did not work. It showed error codes. We called Osaki and were sent a YouTube video, and also were put in touch with a tech in Ontario, who looked at our chair via FaceTime. He said everything looked correct and they would send a tech or replacement chair ASAP.

It is now January 5th, and we have heard nothing from the company. We have reached out via phone and email numerous times (at least 10 times by phone and 3 times by email) to no avail. There is no clarity on what the next steps are. The sales manager's last response 4 days ago was: "Thank you for your email and our sincere apologies for the delay, it has been an extremely busy few weeks for the team, but we should had dealt with it earlier. @Osaki - Service can we please schedule a tech to go and assist [customer] with their chair on an urgent basis."

We have heard nothing since and have left another 4 voicemails (no one ever picks up - the calls just go to voicemail or drop) and sent 2 more emails. Even when we call the sales team number, the phone just rings for a while and then drops. I'm starting to feel like we are being scammed.

I have filed a dispute through my credit card. This is a completely ridiculous and terrible experience for a $7000+ massage chair.

This review reflects my service experience only, as the chair arrived defective and could not be assembled.

I ordered a chair online with white glove delivery on Thu Nov 13, and arrived on Thu Nov 27. The delivery team immediately found a manufacturing defect: both arm units were missing the wiring needed to connect to the chair. The chair could not be assembled at all.

Over the past 8 days, I've called 4 times and emailed 4 times asking for an update. I have not received a single written timeline, ETA, or clear next step. The only responses I've received have been verbal assurances with no follow-through. I have had to initiate every contact myself.

For a premium product costing thousands of dollars, this level of service is far below expectations. The lack of proactive communication and accountability has been extremely disappointing.

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UPDATE:
TL;DR - the service experience was still subpar, managed to get the chair working, it was the delivery team's fault but expected better support from Oksai. The actual chair itself is actually really great and after 10 days of use almost everyday, my wife and I are happy with the chair.

Turns out the root cause was the delivery's team fault here in Vancouver for not knowing how to assemble the chair (it was not defective, they needed to pop the arm cover off to make the connection) and they failed to call Osaki for support while they were here. Since the fix was a relatively easy 2 minute fix, I expected the Osaki team to give me options to either 1) provide assistance and guidance to assemble it myself or 2) have the delivery team come back but I was not offered option #1 so Osaki prioritized getting their delivery partner to do the job right over getting the chair operational as quickly as possible ("...our transport partners must follow certain rules and procedures during white-glove deliveries.") - it's 2025 and a 1-2 mins phone/video call with a technical could've saved 10 days of heartache. Osaki has refunded the white glove fee and asked to update the review so I've updated from 1 star to 2 stars but I cannot in good conscious ever give this experience 5 stars - I should not have to explain to Osaki what I expect from white glove service from both the delivery team and the company and leave a public 1 star review on a Friday night 8 days after incomplete delivery/installtion to get an expedited resolution the next Tuesday.

I had a great experience purchasing my new Titan Epic 4D massage chair. Sana, the sales representative, was incredibly friendly and knowledgeable. She took the time to explain all the features, compare different chairs and price points, and answered all my emails promptly. The chair itself is fantastic, and even though it’s a recent purchase, I’m excited to see how it will help with my migraines. Highly recommend!