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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

(English version) I bought a sword from this shop it arrived the next day,(Location Netherlands) I have never bought a sword but it seems like a nice sword for decoration (Pantera, grimmjow swo... Ver más

Valorada con 5 estrellas sobre 5

Sempre fui fanático por espadas e animes. Este site tem uma variedade incrível de espadas de animes todas elas lindas e de boa qualidade assim como figuras, tudo com preços acessíveis. As minhas kat... Ver más

Valorada con 3 estrellas sobre 5

J’ai fait l’acquisition de Enma de Zoro en full Thang (classe supérieur). J’ai reçu un katana de bonne qualité général en soit sauf qu’il pesait 1 kg de moins que le poids prétendu sur le site et le b... Ver más

Valorada con 5 estrellas sobre 5

Ich hab das Hexerstahlschwert von Geralt von Rivia bestellt. Die Lieferung war prompt aber man hat mir ausversehen das falsche Schwert geschickt. Der Kundenservice war jedoch der beste, den ich bisher... Ver más


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4,5

Excelente

TrustScore: 4.5 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

LED Zenitsu Agatsuma katana

The LED Zenitsu Agatsuma katana exceeded every expectation. Delivery was remarkably quick, and the customer service was super nice, they answered all my questions with patience and clarity. The katana itself looks stunning, with the lighting effect giving it an impressive, electrifying presence. I absolutely love it! Will definitely buy from here again!

24 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Mauvaise qualité, avis truqués...

J'ai commandé une keyblade sur le site. La garde n'était pas attachée, elle tournait librement, ce qui n'est pas normal bien évidemment. De plus, la chaine sensée être attachée au bout n'était pas attachée et il n'y a rien pour l'attacher. Sans compter les défauts sur la l'arme elle même.
Les avis sur les produits sur le site sont très clairement truqués ; 5 étoiles pour la keyblade, sachant que j'ai mis un avis a 3 étoiles. Même sans cela, c'est très clair car il y a aucune note en dessous de 4 étoiles sur tous les produits du site et même les 4 étoiles, il y en a très peux.

Je déconseille vivement d'acheter quoi que ce soit sur ce site.

9 de septiembre de 2025
Opinión espontánea
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Respuesta de Otaku Ninja Hero

Bonjour Shawn,

Merci d’avoir partagé votre avis. Nous aimerions apporter quelques précisions :

Nos Keyblades sont fabriqués de la même façon depuis plus de 15 ans, et les collectionneurs du monde entier connaissent bien ce design. La garde est volontairement mobile : ce n’est pas un défaut, mais une caractéristique de sécurité destinée à protéger les mains de ceux qui aiment tenir ou exposer l’objet. Cette particularité est propre aux Keyblades et identique quel que soit l’endroit où vous les achetez.

Concernant votre remarque au sujet des avis, le vôtre a bien été soumis sur notre site. Comme expliqué, il faut simplement compter entre 12 et 24 heures pour que le système actualise et affiche les nouveaux commentaires. Nous accuser de publier de « faux avis » n’est pas juste. Nos évaluations sont positives parce que nos clients sont satisfaits de la qualité de nos produits et de notre service.

Nous attachons beaucoup d’importance à emballer chaque commande avec soin et protection supplémentaire pour garantir une livraison en toute sécurité. Il est dommage que vous en ayez une autre impression, mais nous restons convaincus de la qualité de nos produits et serons toujours heureux de vous accueillir de nouveau si vous souhaitez enrichir votre collection.

Bien cordialement,
Richard

Valorada con 5 estrellas sobre 5

Best service delivery EVER!

I've had the most unbelievably amazing experience dealing with OkatuNinjaHero, they have my utmost respect for the best service delivery I've experienced EVER. I placed an order which I realized was not what I wanted and sent an email to correct this, within a few hours they assisted me and shipped the corrected order within 24hours. Today, I received my anticipated package and I'm in awe. The katana replicas from the TV series Demon slayer I ordered are better than I expected. Very well designed and packaged. I can't be happier. I hope my boyfriend will be as happy with them as I am because I'm extremely impressed with your service and the quality replica swords I purchased. Thank you so much for this amazing service, I will be recommending you to anyone and everyone I can in hopes to support you as best as I can because of how impressed I am with your delivery. Absolutely amazing! I can't thank you enough.

7 de marzo de 2025
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Hey Shanel!

Thank you for making our day and also for taking the time to share your experience with us. We're happy to hear that you had such a positive experience with OkatuNinjaHero and that our service exceeded your expectations!

We know how important it is to get your order just right, and we’re so happy we could fix it for you quickly and get it shipped out within 24 hours. Customer satisfaction is our top priority, and it means the world to us to know that you’re impressed with both the service and the quality of our katana replicas from Demon Slayer.

We put a lot of effort into packaging our replica swords to make sure they arrive safe and sound to our customers, so hearing that you’re blown away really means a lot. We hope your boyfriend loves them just as much as you do!

Your kind words and your willingness to recommend us to others truly motivate us to keep delivering the best possible experience. If you ever need anything else or have more epic finds in mind, just give us a shout.

Thanks again, Shanel! You're awesome! - Richard

Valorada con 5 estrellas sobre 5

Everything is amazing

Every single item on the website is amazing definitely worth it to take a look they have all sorts of things to check out figured knives swords you name it go check them out!!! Cause I will

18 de diciembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your incredible review, Diablo! We’re happy to hear that you love everything on our website. From figures to knives to swords, we’re passionate about offering a wide range of high-quality items for all collectors and enthusiasts like you.

Your enthusiasm means the world to us, and we’re so grateful for your continued support. It’s always a pleasure to have you as a customer, and we can’t wait to help you discover even more amazing finds!

Thanks again for the recommendation, we look forward to seeing you back soon!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Above & beyond customer service …

I have honestly had one of the nicest experiences with a company that got my order incorrect.
I purchased one of their swords as a Christmas present & unfortunately received the wrong one.
Otaku couldn't have been more helpful. The quick response to my email & the instant plan to resolve the issue were fantastic. I cannot praise them enough.
The item received was exceptional & I will have a very happy son on Christmas day.

17 de diciembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your kind words and thoughtful review! We’re truly sorry for the mix-up with your order, but we’re delighted to hear that our efforts to resolve the issue left such a positive impression. At Otaku Ninja Hero, we’re committed to providing the best service and ensuring our customers feel supported every step of the way.

We’re happy to know that the sword you received met your expectations, and we’re even more happy to hear it will bring joy to your son on Christmas Day. Your praise means the world to us and motivates us to keep delivering exceptional products and service.

Thank you again for choosing us, and we look forward to helping you with future gifts or collectibles!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

When it all goes wrong...but doesn't.

Despite the fact my order arrived damaged and not fit for purpose, I am giving Otaku Ninja Hero the full five stars.

I was nervous about ordering from them to start, but took the risk so when the sword arrived in peices I was not surprised. I emailed the website not expecting much but from this point on I cannot fault the service.

Response times were within 24 hours, first I received instructions on how to potentially repair the sword (they did not work) then with no quibble at all they arranged to send a replacement which arrived within 2 working days.

100% happy with the replacement and the service. When things go wrong - and they do for EVERYBODY - it's what happens after that counts, and in this regard it's full marks.

2 de diciembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your thoughtful and generous review! While we deeply regret that your original sword arrived damaged due to issues with the shipping company, something that is unfortunately out of our control, we are incredibly grateful for your understanding and patience as we worked to resolve this for you.

It’s wonderful to hear that you’re 100% happy with the replacement and that our team could provide the best service throughout the process. We truly believe that when things go wrong, it’s how we respond that matters most, and your kind words affirm our commitment to putting our customers first.

Your satisfaction with the quality of the replacement and our efforts means the world to us. Thank you for trusting Otaku Ninja Hero, we’re so glad we could turn this around for you and look forward to serving you again in the future!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Echt super dat jullie de avengers iron…

Echt super dat jullie de avengers iron man gauntlet verkopen!

29 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Bedankt voor je geweldige reactie! We zijn superblij om te horen dat je enthousiast bent over de Avengers Iron Man Gauntlet in ons assortiment. We streven er altijd naar om unieke en hoogwaardige producten aan te bieden, en het is fijn om te weten dat dit gewaardeerd wordt!

Jouw tevredenheid motiveert ons om door te gaan met het leveren van de beste service en producten van topkwaliteit. Dankjewel dat je voor Otaku Ninja Hero hebt gekozen, we kijken ernaar uit om je in de toekomst weer te helpen met jouw collectie!

Met vriendelijke groet,
Richard van Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

What a product

What a product, I am verry charmend about it.

29 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your kind words! We’re absolutely thrilled to hear that you’re so charmed by the product. At Otaku Ninja Hero, we take great pride in offering high-quality items that leave a lasting impression, and it’s amazing to know we’ve hit the mark for you.

Your satisfaction motivates us to continue providing the best service and top-notch swords and collectibles. We’re grateful to have you as a customer and look forward to serving you again soon!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Aanreiking voor onze verzameling en…

Aanreiking voor onze verzameling en goede kwaliteit

11 de octubre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Hartelijk dank voor je positieve reactie! We zijn ontzettend blij om te horen dat onze producten een mooie aanreiking voor je verzameling zijn en dat je tevreden bent met de goede kwaliteit. Het is altijd ons doel om hoogwaardige zwaarden en collectibles te leveren die voldoen aan de verwachtingen van onze klanten.

Jouw waardering motiveert ons om door te gaan met het bieden van de beste service en unieke items voor verzamelaars zoals jij. Bedankt dat je voor Otaku Ninja Hero hebt gekozen, we hopen je snel weer te mogen helpen!

Met vriendelijke groet,
Richard van Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Ordered 1 anti Sensei Knife and its…

Ordered 1 anti Sensei Knife and its amazing!
Thank you for the service and quick delivery

22 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your amazing review! We’re very happy to hear that you’re impressed with the Assassination Classroom Knife, it’s always our goal to provide high-quality swords and knives that leave our customers satisfied.

We’re also glad you appreciated the quick delivery and service. Your satisfaction is what drives us to keep offering top-notch products and an exceptional shopping experience.

Thanks again for choosing Otaku Ninja Hero, we look forward to serving you again soon!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

This is super !!

This is super !!! Everything was fine and good thank u guys !!

4 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your enthusiastic review! We’re happy to hear that everything went smoothly and that you’re happy with your purchase. Providing high-quality swords and delivering the best service is what we strive for, and it’s wonderful to know we met your expectations.

We truly appreciate your support and look forward to serving you again in the future. Thanks for choosing Otaku Ninja Hero!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Second time I ordered gifts for my…

Second time I ordered gifts for my children via this site. They are completely crazy about Avengers stuff. That's how I discovered the wide range of this site and decided to order a sword for myself. Absolutely top quality and the delivery went smoothly!

14 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a great experience shopping with us not once, but twice! Knowing your children are loving the Avengers collectibles and that you found a top-quality sword for yourself truly makes our day.

We take pride in offering a wide range of high-quality items and ensuring a smooth delivery process, so it’s fantastic to know we’ve met your expectations. Your support and trust mean the world to us, and we’re excited to continue being your go-to for gifts and collectibles.

Thanks again for choosing Otaku Ninja Hero, we look forward to helping you discover more treasures in the future!

Best regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Massive knives with great quality.

Massive knives with great quality.
Will order in future for sure!
Customer service is outstanding

7 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you Ahmed for the nice review! We’re thrilled to hear that you’re impressed with our knives and their great quality. It’s always our mission to provide products that exceed expectations, and knowing you’re satisfied means the world to us.

We’re especially happy to hear that our customer service added to your positive experience, we’re always here to help! We can’t wait to assist you with your next order and continue providing you with the best service and top-quality items.

Thanks again for choosing Otaku Ninja Hero, we look forward to see you again soon!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

I ordered the Elden Ring helmet for my…

I ordered the Elden Ring helmet for my son’s collection, and he was very impressed. The quality is excellent, and it was well-packaged. We were worried about whether it would arrive safely, but we had no issues at all. The service gets a 10. No issues with the payment whatsoever. Shipping was fast and flawless. We are very satisfied and have more orders coming for the holiday season. Thank you for the excellent care!

28 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you Bella for your wonderful review! We’re delighted to hear that the Elden Ring helmet was such a hit with your son and that the quality and secure packaging exceeded your expectations. We understand how important it is to have items arrive safely, and we’re so glad everything went smoothly for you.

It’s fantastic to know our service, flawless payment process, and fast shipping helped make your experience stress-free. Your satisfaction means the world to us, and we’re excited to hear that you have more orders coming for the holiday season, we can’t wait to deliver more amazing products to you!

Thank you again for trusting Otaku Ninja Hero, we’re here to ensure every experience is top-notch.

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

Great experience

28 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you Abdel for your kind words! We’re Happy to hear that you had a great experience with us. Providing quality swords and collectibles, along with the best service, is what we’re all about, and it’s wonderful to know we have given that to you.

Your satisfaction motivates us to continue delivering top-notch products and a seamless shopping experience. Thank you for choosing Otaku Ninja Hero, we look forward to serving you again soon!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

I ordered the Deadpool Twin Katanas on…

I ordered the Deadpool Twin Katanas on their website and received them after 2 business days which is very quick. The quality is good and all went well during shipping. Thanks!

22 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for your lovely review! We do aim to please :) We’re thrilled to hear that you’re happy with your Deadpool Katanas and that they arrived so quickly!
Providing high-quality swords and ensuring a seamless shipping process is always our priority, and it’s great to know we delivered on both for you.

Your kind words about the quality and overall experience mean a lot to us. Thank you for choosing Otaku Ninja Hero, we’re grateful for your trust and look forward to serving you again soon!

Warm regards,
Richard from Otaku Ninja Hero

Valorada con 5 estrellas sobre 5

delivery and service

I ordered the Rivers of Blood katana a few weeks ago and i would like to write a review about the fast delivery and after-sales service. The sword itself is made of good quality and feels very authentic. Shipping was also very quick. I received it within just two business days.

I did encounter some issues with the payment process, so I reached out to their support team via email. Within a few hours, I received a response from Richard, who patiently guided me through the steps to complete the payment successfully.

Overall, I’m very pleased with both the product and the service. Thank you for the smooth experience and the quick support!

4 de noviembre de 2024
Opinión espontánea
Logotipo de Otaku Ninja Hero

Respuesta de Otaku Ninja Hero

Thank you so much for sharing your experience! We’re happy to hear that you’re enjoying the Rivers of Blood Katana, we just got these in and as a sword collector myself it looks awesome, one of the best swords we have right now.
Providing quality swords and ensuring a smooth, enjoyable customer experience are our priorities, and it’s good to know we hit your sweet spot :)

Also we're happy we could assist you with the payment process both quickly and efficiently. It’s always our goal to deliver the best service at every step, from guiding our customers to ensuring fast delivery.

Your kind words about both the quality of the product and our support team mean the world to us. Thank you for choosing OTAKU Ninja Hero, and we can’t wait to serve you again in the future!

Warm regards,
Richard from OTAKU Ninja Hero

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