I went to the Pact website did the really easy coffee quiz and I was matched to the most wonderful tasting coffee. I love it and delivery is prompt I have the subscription and needed my supply of bean... Ver más
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Consulta las opiniones de los clientes
I ordered online and assumed when I selected an esspreso machine as my brewing method, I would get beans. When my delivery arrived and I received two bags of ground coffee, I was, to say the least, di... Ver más
La empresa ha respondido
Coffee with incredible flavour I tried Pact for the first time this week and it's the best coffee I've had in years. As an ex barista, it's extremely hard to find coffee that does genuinely taste... Ver más
La empresa ha respondido
Eleanor in customer support was super helpful when it came to adjusting my price plan and getting my delivery to come sooner. Pact Coffee tastes great, no doubt about it ... super fresh - we look forw... Ver más
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Información sobre la empresa
Acerca de Pact Coffee
Escrito por la empresa
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Información de contacto
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, Reino Unido
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4,6
Excelente
3 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent coffee (in pod)
Coffee seems to be a different standard. I bought the pods and they taste excellent. Very quick delivery as well.
16 de abril de 2026
Fab coffee
Fab coffee, very good quality I usually use Nespresso and lavazza but this is different and you can taste it
15 de abril de 2026
Delicious coffee
Super fast delivery, always freshly roasted. Hands down the best decaf out there!
20 de febrero de 2026
Best tasting coffee
I went to the Pact website did the really easy coffee quiz and I was matched to the most wonderful tasting coffee. I love it and delivery is prompt I have the subscription and needed my supply of beans a bit earlier and got this sorted in seconds. Great service, great coffee sustainably sourced and it tastes fab. 100% recommend trying 😀
15 de enero de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Punctual delivery
I am very impressed with the efficiency. The delivery was punctual, and customer service was highly responsive.
14 de abril de 2026
Respuesta de Pact Coffee
Hi there,
Thanks so much for your kind words! We're delighted to hear you've had a great experience with us!
Here's to many more brews!
The Pact Coffee Team
It’s definitely a taste thing … but for…
It’s definitely a taste thing … but for us it’s bad - maybe the flavour profile is not what we like … don’t know but won’t order again.
14 de abril de 2026
Respuesta de Pact Coffee
Hi Lucian,
Thank you for taking the time to leave this review.
We're sorry to hear you did not enjoy our coffee, and we appreciate your feedback on this so we can look at making future improvements.
In the meantime, we'd encourage you to reach out to our Customer Service team on ahoy@pactcoffee.com, where we'd be keen to get this issue resolved for you.
Kind regards,
The Pact Coffee Team
Great service
Great service. Wasn't expecting it so soon. Will try the product out over the weekend
13 de abril de 2026
Respuesta de Pact Coffee
Hi there,
Thanks so much for your kind words, it really means a lot.
We're hoping you'll have a lovely coffee-filled weekend!
The Pact Coffee Team
Respuesta de Pact Coffee
Hi there,
Thanks a lot for your kind words. We're delighted you're happy with our coffee!
Here's to many more brews!
SUPERB
Wonderful Superb coffee with a hint of Chocolate and Peanut butter. Strong, smokey and a hint of Chocolate and peanutbutter. I bought a Kilo.
THERE IS A COMPANY CALLED EXHALE COFFEE. I CAUGHT HIM LYING ABOUT HIS CLAIMS. I WILL DESTROY HIM IN COURT ONCE I AM BETTER.
THIS PACT IS DIFFERENT CLASS. I STRONGLY RECCOMEND STAY AWAY FROM EXHALE. THE OWNER ALEX IS A COMPULSIVE LIAR HIS CLAIMS ARE LIES AND HE LIBELLED ME. HE WILL PAY THAT I PROMISE.
NO PACT IS THE BRAND. EXHALE ARE LIARS. I WILL PUT HIM OUT OF BUSINESS. YOU COULD COME TO SERIOUS HARM DRINKING EXHALE DUE TO NO PROPER TESTING
PACT IS THE NAME, THE NAME OF THE GAME. EXHALE HAS NOT BEEN FULLY TESTED WHY HE (ALEX) IS A LIAR.
YOU WILL SEE HIM CRUSHED. THIS PACT IS SMOOTH AND BEAUTIFUL.
WATCH THE COURT ACTION PLAY OUT HERE.
KEEP DRINKING PACT COFFEE IN ALL ITS WONDERFUL FLAVOURS.
14 de abril de 2026
Opinión espontánea
Respuesta de Pact Coffee
Hi Allan,
Thank you so much for your 5★ review, we’re really glad to hear you’re enjoying the coffee and its flavour profile!
We do want to gently note that this review space is intended for feedback about your experience with our product or service. If you have concerns or experiences relating to another company, it’s best to raise those directly with them.
Thanks again for your support, we truly appreciate it and hope you continue enjoying your coffee!
The Pact Coffee Team
I’m really pleased with the coffee i…
I’m really pleased with the coffee i ordered and the free gift is fabulous too. The packaging is nice quality and the coffee tastes great. I’ve signed up for the subscription so I’m looking forward to trying the different blends.
7 de abril de 2026
Respuesta de Pact Coffee
Hi Jules,
Thank you for taking the time to leave this wonderful review!
It's lovely hear you have enjoyed our coffee, packaging, and the free gift that was included in your order!
We are also over the moon to hear that you have signed up for one of our subscriptions, and we hope you enjoy our delicious and exciting coffees.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Respuesta de Pact Coffee
Hi Peter,
We're glad you enjoyed the coffee and found the service we provide to be great too!
Thanks for your positive feedback, it means a lot to us.
The Pact Coffee Team
Coffee with incredible flavour
Coffee with incredible flavour
I tried Pact for the first time this week and it's the best coffee I've had in years. As an ex barista, it's extremely hard to find coffee that does genuinely taste good or good quality but this smashes it out of the park. The packaging is really premium too and there's so much information about every coffee they sell.
10 de abril de 2026
Opinión espontánea
Respuesta de Pact Coffee
Hi Tommy,
Thank you so much for giving Pact a try and for such a thoughtful review. Hearing this from someone with a barista background really means a lot to us, especially knowing how high your standards are when it comes to quality and flavour.
We put a huge amount of care into sourcing and roasting coffees that truly stand out, so it’s fantastic to hear that it delivered for you. We’re also glad you enjoyed the packaging and the detailed information, we want every bag to feel as premium and transparent as the coffee inside.
Thanks again for your support, and we can’t wait for you to explore more of our coffee.
The Pact Coffee Team
Thought I ordered beans.
I ordered online and assumed when I selected an esspreso machine as my brewing method, I would get beans. When my delivery arrived and I received two bags of ground coffee, I was, to say the least, disappointed. I guess I'll just have to use the pressurised basket till it's used up.
9 de abril de 2026
Respuesta de Pact Coffee
Hi there Mr McArthur,
Thank you for your review.
We’re sorry to hear you were disappointed with your order. We can see that an espresso machine was selected as the brewing method during purchase, which does automatically default to a fine grind suitable for that option. However, at the same stage there is also the ability to switch to whole bean if preferred.
It sounds like this option may have been missed, and we completely understand how that could be frustrating if you were expecting beans. We’ll take your feedback on board as we’re always looking for ways to make the selection process clearer.
If there’s anything we can do to help in the meantime, please don’t hesitate to get in touch with us directly.
Kind regards
Kristy
Customer Service Manager
Gorgeous fresh aroma when you open the…
Gorgeous fresh aroma when you open the packet. Full-flavoured with no bitter aftertaste. Speedy delivery. Nice packaging. High quality coffee. Will keep my subscription. Highly recommended.
9 de abril de 2026
Respuesta de Pact Coffee
Hi Elizabeth.
Thanks for taking the time to leave this lovely review.
We agree, there's nothing quite like the smell (and taste) of our fresh coffee! We're thrilled that you've made a subscription with us! Here's to many more brews!
The Pact Coffee Team
Fast delivery,fresh beans...
Fast delivery,fresh beans...
I'm fan of light roast beans I received very good...
Overall good experience....
Thanks
9 de abril de 2026
Respuesta de Pact Coffee
Hi Vitalijus,
Thanks for taking the time to leave us this great review.
We're thrilled you've enjoyed our coffee! Here's to many more brews!
The Pact Coffee Team
just really nice coffee
7 de abril de 2026
Respuesta de Pact Coffee
Hi Peter,
Thanks for your kind words.
We couldn't have put it better ourselves! Here's to many more brews!
The Pact Coffee Team
Sent me a burst package and non…
Sent me a burst package and non responsive on email.
Chased up multiple times with no email back.
11 de abril de 2026
Opinión espontánea
Respuesta de Pact Coffee
Hi there,
Thank you for your feedback.
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Unfortunately, due to the limited information provided in the username and review, we’re unable to locate your account and investigate this further.
We definitely want to get this resolved for you as quickly as possible, so please could you contact us directly at ahoy@pactcoffee.com with your details? Our team will be happy to look into this and assist right away.
Kind regards,
Kristy
Customer Service Manager
Rapid delivery and as fresh as you can…
Rapid delivery and as fresh as you can get it, absolutely beautiful
7 de abril de 2026
Respuesta de Pact Coffee
Hi Peter,
Thanks a lot for your delightful review!
We're so glad you've enjoyed our coffee, and we agree, it really is fresh and beautiful!
The Pact Coffee Team
Arrived promptly well packaged
Arrived promptly well packaged. The bag was a Christmas gift and was well received by the recipient
23 de octubre de 2025
Respuesta de Pact Coffee
Hi there,
Thanks a lot for your kind words.
We're delighted that you gift was well received, we think you should treat yourself next time!
The Pact Coffee Team
Respuesta de Pact Coffee
Hi Moira,
We really appreciate your lovely review.
That's our objective. Great coffee, fast! Here's to many more brews!
The Pact Coffee Team
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