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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered some belts from Pampeano, but unfortunately I’d measured myself incorrectly and the belts were too long. With a holiday coming up, I was in a real hurry to get the correct sizes. The Pam... Ver más

Valorada con 5 estrellas sobre 5

Jeg bruker pampeano-beltet mitt til alt – både når jeg rir på landet og når jeg kler meg opp til kontoret. Solid kvalitet, stilig og laget for å vare. Leveringen til Norge var helt problemfri, noe som... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were s... Ver más

Información sobre la empresa

  1. Tienda de productos de cuero
  2. también en la categoría
  3. Mayorista de artículos de cuero

Escrito por la empresa

pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

127 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

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4,4

Todas las opiniones

(127)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great quality belts

Great quality belts!

Order the surprise leather belt and received a beautiful tan leather belt.

Worth the money and feels built to last.

30 de mayo de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Thanks so much for taking a chance on our mystery selection — we're so glad you loved it! It's always fun putting those together, and hearing your positive feedback truly makes our day. 💫 Thanks again for your support!

Valorada con 5 estrellas sobre 5

I received excellent and personal…

I received excellent and personal service when I needed to exchange the belt for a different size. The product is of very high quality.

20 de mayo de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Thank you for your lovely review. Enjoy your beautiful pampeano belt!

Valorada con 1 estrellas sobre 5

Poor quality poor service

Bought 2 dog collars both which frayed within 3 weeks. Asked for refund and told that I had let dogs into water frequently, which isn't true, and I hadn't followed care instructions, which I had. Wrote to CEO but no response. WARNING - only walk dogs when dry and don't go near wet grass!! Or better still, avoid. Looks like I am not the only Trust pilot review with fray problems. The poor service really let's this business down - what does it cost to refund, a bag of dog food?

REPLY. Pretty standard reply if you read other reviews. They didn't bother to reply to my email on the dogs NOT going into water, nor did the CEO want to respond and yet they welcome further opportunity to discuss. Then talk to me or is this for Trust pilot viewers? These faults happened to both collars within 3 weeks and they refer to a complimentary repair as a gesture of goodwill! Your service has been left wanting Pampeano CEO.

1 de mayo de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

We appreciate your feedback and would like to clarify a few points regarding your recent review.

It is important to note that we completed a complimentary repair on your collars as a gesture of goodwill, and they have since been returned to you. This is our standard practice for any items under 1 year old. Additionally, we can confirm that the collars were thoroughly inspected prior to dispatch and were found to be free of defects at the time they left our premises.

Upon their return, we observed a level of wear that is highly unusual given the short three-week period in which the items were in your possession. This degree of wear is not consistent with what we typically see in such a timeframe.

We remain committed to providing quality products and service, and we welcome the opportunity to discuss any concerns you may have directly.

Valorada con 5 estrellas sobre 5

The Travel bag in black leather is a…

The Travel bag in black leather is a classic unisex bag - beautifully made and very strong, keeping all items inside it intact. Makes a great overnight or weekend bag.

5 de mayo de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Many thanks for the review. We're so happy that you are pleased with your bag. :)

Valorada con 5 estrellas sobre 5

Lovely smart matching collar and lead…

Lovely smart matching collar and lead for my Labrador
Really happy with my recent purchases The lead and collar are beautifully made and very high quality Lots of people have commented on how smart my dog looks with her new collar and lead
Excellent service from the company and excellent presentation Will definitely use again

14 de abril de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Thanks so much for your lovely review. We'd really love to see some photos of your doggy with the lead and collar looking all smart.

Valorada con 5 estrellas sobre 5

Very happy fast delivery packed lovely

Very happy fast delivery packed lovely, I've had two belts and s wallet for my sons 18th, I know that he will be over the moon with them just like I am,

8 de abril de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Thanks so much for your lovely review. We hope your son loves his gifts.

Valorada con 5 estrellas sobre 5

Number of purchases - totally happy

I’ve bought a range of items for my Wife and myself over the last few months, and we are delighted with them all. Quality is great and even when I’ve bought the wrong size belt (twice, both times my fault for not reading the measuring instructions properly…), then the return process and customer service has been great. I already have my eye on our next “acquisitions”…..

28 de marzo de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Thank you for your lovely review. So please you are happy with our service and with your purchases. :)

Valorada con 1 estrellas sobre 5

if you live outside UK, don´t order...

update - March 14:
Yesterday, I received a letter from German customs stating that I need to collect the belt from a customs office near the port.

Why has this happened? According to the customs document, the sender provided insufficient information, which is why the package ended up at customs. How is this possible? For a company that ships internationally from the UK, this should be a standard process.
I ordered a belt that was already defective after just a few wears. I returned it, and at first, they wanted to refund my money. However, I explicitly requested a replacement, as this was a Christmas gift for my husband. When I followed up on the replacement, I received a vague response stating that it was at my "collecting point." I never specified a collecting point nor received any information about it. Now I have to answer customs by mail as well. Thank you pampeano for this great service!

I strongly advise against ordering from this company if you live outside the UK. The process is extremely complicated and time-consuming.

11 de marzo de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

We are so sorry that you are having these issues. It's very unusual. We send hundreds of parcels internationally every week and have never come across this issue before. As you are not wanting to collect the parcel, we will wait for it to be returned to us. As soon as it does, we will action you a full refund. This is not how we work as a company and once again, I can only apologise that your parcel got stopped by customs. I am currently investigating this issue with that courier as everything was processed correctly at our end.

Valorada con 1 estrellas sobre 5

Please be warned about buying dog…

Please be warned about buying dog collars as they are not fit for purpose
Bought a collar for my lab and within less than a month it started to fray with threads appearing everywhere i
I returned it and requested a refund
Instead I was told I had damaged it by scrubbing it which was completely untrue
Please do not waste your money on a product which is not fit for purpose and a retailer who will not then refund
Worst customer experience I’ve received on what should be a good brand
update - so a load of rubbish from Anna, basically the collar was faulty and defective, hence why it frayed in as little as 2 weeks. PLEASE do not waste your money or time dealing with this company, they just make stuff up to avoid compensating you for a poor product. NB ive added a photo of the collar in my profile picture so you can see how it wears after 2 weeks!

10 de febrero de 2025
Opinión espontánea
Logotipo de pampeano

Respuesta de pampeano

Thank you for your feedback. After inspection of your collar, we found that there was no (high friction) wax on the threads on the top surface but that the wax remains on the underside. This means that the thread doesn't have its natural friction and so will be less resistant to the dog scratching which may be what has happened here. The leather is also badly scratched all across the top surface but not the underside which is why a colleague suggested scrubbing had occurred. As you have said it was not scrubbing, it is unclear what has caused the damage on one surface only and we are sorry that you are unhappy. Given the nature of the damage, we are unable to refund this product; we have offered a complete, complimentary repair, an offer which still stands, and will return the collar to an excellent condition. We would like to do this to prove to you our integrity in the matter.

Valorada con 5 estrellas sobre 5

Ordered wrong size belt for Christmas…

Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were so good keeping me informed. Correct size arrived and is perfect! Will definitely be a returning customer! Thanks again!

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Another happy customer

I have now got four of the belts which I love and I also purchased another one with my last order which I gave to my Godson which he really likes.

14 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality belts

I Needed a new quality leather belt and pampeano quickly supplied a well crafted and personalised belt, which I selected from their great range, supplied in a neat box. Perfect fit. Sorted!

12 de diciembre de 2024
Opinión espontánea

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