Paradigm Housing Group Opiniones 

263
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My family and I have been with Paradigm Housing Association for some 5 years now. The professionalism begins with the telephone staff through to the tradesmen who actually carry out work required. Th... Ver más

Valorada con 2 estrellas sobre 5

I have received a completely unexpected text from Paradigm today, with the date & time of an unknown appointment. This meant that I had to contact them to find out if I had forgotten something. A... Ver más

Valorada con 5 estrellas sobre 5

Responded very well to the urgency of the repair raised - very efficient and polite. Repair dealt with the following morning. Technician on time and friendly. Thank you.

Valorada con 5 estrellas sobre 5

Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ. Having introduced herself she willingly listened to my concerns & obs... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asociación de viviendas

Escrito por la empresa

We are Paradigm Housing, managing more 16,000 homes across London and the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help people have a home they can afford. As a charity, all the money we make goes into building new homes and providing services for customers.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

263 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 90% de las opiniones negativas

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4,3

Todas las opiniones

(263)

105 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Kevin and Michael

Kevin and Michael relaid some patio slabs replacing some very old and dangerous paving for me. They have done an amazing job. It is a pleasure to step outside my door again. I want to say thank you very much

9 de abril de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Jennifer, thank you for taking the time to leave this lovely review, and for your kind words about Kevin and Michael. We'll pass your comments on to the team. Best wishes, Paradigm Housing

Valorada con 5 estrellas sobre 5

Knowledgable plumber

I was given an appointment for the plumbing job within 2 weeks. Martin arrived first thing in the morning & assessed what needed doing regarding the leak. He made a quick trip to his van as it was the tap that had lost its seal & was dripping down into the cupboard. He also dismantled the U bend & removed two metal chopsticks that had been blocking the waste pipe.
He completed the work quickly & gave me a full discription of his findings & I now have a shiny new tap. He tidied up & removed all rubbish. He is very polite & curtious & knows what hes talking about. Im grateful that Paradigm have experienced technictions like him with a great can do positive attitude.

13 de abril de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Caroline, thank you for this review. We're so glad to hear you received such great service from Martin, and that he was able to repair your tap quickly. We'll be sure to pass your kind words on. All the best, Paradigm Housing

Valorada con 5 estrellas sobre 5

Paul (Doors) arrived on time

Paul (Doors) arrived on time, to fix my broken balcony door. He was very cheerful and friendly and made the door open, close and lock in no time. He also fixed a kitchen cupboard hinge i mentioned too, again very quickly. He gave some sound advice to a tiling project i was thinking of doing, very helpful, very friendly. Excellent. Nice to experience real professional for once!

10 de abril de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Sharon, thank you for taking the time to leave such a lovely review. We're so glad to hear you received great service from Paul, and we'll be sure to pass your kind words on. All the best, Paradigm Housing

Valorada con 5 estrellas sobre 5

We had our bathroom renovated by a…

We had our bathroom renovated by a gentlemen called Leon. He was polite, courteous and explained the whole process. The bathroom was completed to a high standard, he even fitted the heated towel rail we had for years ready. Overall a lovely experience. He explained everything he was doing within the bathroom. Leon was very tidy and cleaned up along the way.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi James, thank you for leaving this review. We're glad to hear you received such great service from Leon, and we'll be sure to pass your kind words on to him. Best wishes, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Paradigm Housing turned my life around…

Paradigm Housing turned my life around today the service i got from these guys the last five days has been a complete god send.Never been more great full thank you for sending in the professionals >>quality<< work.
Blown away

1 de abril de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Mr Hawkes, thanks for leaving this lovely review. It's great to hear you received such a good service from our teams. Please do get in touch again if we can help with anything else. Best wishes, Paradigm Housing.

Valorada con 5 estrellas sobre 5

We had a boiler fault

We had a boiler fault, I contacted Paradigm to see if the job could be prioritised due to our ages. The job was brought forward to same day, a technician attended and after his excellent work, our heating is up and running again. Very happy and pleased with service.

31 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Andy, thanks for taking the time to leave this review. We're glad to hear you are happy with our boiler service, and will pass your kind words on to the team. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Excellent Service

Since being with Paradigm housing I have nothing but praise work has been carried out promptly and to a high standard

27 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Kristal, thanks for taking the time to leave this review. We're glad to hear you are happy with our services. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Swift response to problem

Swift response to problem, everyone friendly and helpful

27 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Linda, thank you for this review. It's great to hear you've been well looked after by our teams. Best wishes, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Window units replaced

Excellent job completed by 2 respectful and efficient guys.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Julie, thank you for your kind review. We're glad to hear that you received a great service from our technicians. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Conner and will both did a great job

Conner and will both did a great job! Great communication,worked fast!
Very happy with the outcome.

21 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Harriet, thanks for taking the time to leave this review. We'll be sure to pass your kind words on to Connor and Will. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Real customer service.

The whole experience with Paradigm has been superb. Very professional people in all departments.

20 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Harford, thanks for leaving this review. It's great to hear you've had such a wonderful experience with our teams. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Leon refurbished my bathroom to a high…

Leon refurbished my bathroom to a high standard was polite and very clean worker.

16 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Cara, thank you for leaving this review. We'll be sure to pass your kind words on to Leon. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Very good operative.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Duncan, thanks for your review. We're glad to hear you had a great experience with our technician. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Sincere and warm welcoming

I was recently transferred from my previous social landlord to Paradigm Group and needed to contact them to report a faulty communal parking gate. The customer service representative I spoke with was friendly, patient, and an attentive listener. Her warmth and genuine welcome to Paradigm were very much appreciated and left a positive impression on me.

I was particularly struck by her thoughtful comments, which gave me the sense that Paradigm is a social landlord truly committed to improving services for tenants and homeowners—especially during this period of growth. This dedication is clearly reflected in their efforts to expand activities, implement best practices, and enhance social benefits within the local community.

I also want to commend Paradigm for their proactive communication. Receiving messages and follow-up calls regarding matters that affect us—something I have experienced twice since January—is reassuring and demonstrates their commitment to keeping tenants informed.

14 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi J, and welcome to Paradigm! Thanks for taking the time to leave this wonderful review, we're so glad to hear that you've had such a great experience with our teams so far. Please do get in touch if we can help with anything else. Best wishes, Paradigm Housing.

Valorada con 5 estrellas sobre 5

He was a head worker

He was a head worker

9 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Trevor, thanks for your review. It's great to hear you are pleased with our service. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, completed the works in the same day. Very happy with the completed works . Contractors very professional.

6 de marzo de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Pina, thanks for taking the time to share your experience, and your kind words about our technician. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

I've been with LQ for over 25 years…

I've been with LQ for over 25 years and in that time my home had been destroyed my shabby workmanship and with taking them to. court in the end
THEN Paradigm took over and ànd wow wow wow what a difference in workmanship perlite people and kind
The housing team also brilliant èverybody who work with Paradigm are so very lovely
It's just like phoning one of the family for chat
Absolutely love it

28 de febrero de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Lynne, and welcome to Paradigm! Thank you for taking the time to leave this review, we are so glad to hear you've had such a great experience. Please do let us know if we can help with anything else. All the best, Paradigm Housing.

Valorada con 5 estrellas sobre 5

What a super quick service, and great workman

What a super quick service, I was left feeling concerned due to my x partner and now Ian has completed my new door locks and explained how they work I now feel a lot safer and happier.

27 de febrero de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi Tracey, thank you for your review. We're glad that Ian provided a smooth and quick service for you, and that you feel safer in your home. We'll be sure to pass your comments on. Best wishes, Paradigm Housing.

Valorada con 5 estrellas sobre 5

Great company

Thanks to a cancellation on the day, my repair appointment was brought forward by two weeks, where the problem was fixed quickly and efficiently by Ryan.

24 de febrero de 2026
Opinión espontánea
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Respuesta de Paradigm Housing Group

Hi BC, thank you for taking the time to leave this review, and for your kind words about Ryan. We'll be sure to pass this on. Best wishes, Paradigm Housing

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