Paradigm Housing Group Opiniones 

I know I've recently wrote a review about a lady in the Development team.
Just wanted to say the amazing customer service continues!
I called moments ago about rebooking an appointment with my housing officer and spoke to a lovely Scottish lady named Claire.
She was a pleasure to speak to and feel terribly I didn't leave compliments to the surgery that follows the end of the call, so writing this review to make up for it.
Please make Claire aware of my review and tell her thankyou again for me!
I can't praise this housing enough, they have been so good to me!
Thankyou everyone❤️

Thank you the toilet seat you have put in is great very good

I was really impressed with the customer service and repair engineer regarding a repair. I was contacted throught the time i reported the repair, as well as by the technician on when he will arrive which was very helpful. The communication i had over the phone with the customer service team as well as face to face with the engineer was positive. They were professional, respectful, helpful and friendly. The timescale from reporting the repair and completion of the job was within good time in a matter of days. I was also given useful advise to prevent the issue in future. Thank you for a great service 10/10 👍

Paradigm staff have always been polite and helpful. They go over and beyond to help. I have never had a bad experience throughout the last 4 years with them

Ms Rosebell, the c at Paradigm was very helpful in solving our complex problem of selling our ex-shared ownership home which had legally multiple stakeholders who needed to come to an agreement and therefore regular coordination and follow-up was needed for which all the help was provided in an encouraging, patient and positive manner. We thank you sincere for all the help. Wishing you the best!

James was great friendly and got things done straight away.
Such a lovely guy

The customer service from the HomeOwnership Team was brilliant, the help, and, support we recieved was amazing. Really helpful advice and great service provided by the team. The team are friendly and personable, which makes all the difference.

Waited for the guy to turn up late afternoon which he was very busy so no issues there also did communicate via the text link given, great service on sorting out my boiler water pump and adjusting it so it was square sitting both ways without the length of wood propping it up. Put in an advisory for the water pump to be replaced with a waste water pipe using gravity to sort out the new combination boiler. Will wait for this job to be arranged and approved. Polite and very friendly technician who was very helpful. 5 stars for the fella.

I started with a shared ownership 10 years ago I have staircased and now own the whole property which I am now selling and throughout all the various processes I have had to go through Paradigm and in particular the Home Ownership team have been by far the easiest company to deal with.

unfortunate to learn the tv arial that goes down every time it rains that paradigm make us (the entire block has no tv) for over 2 weeks to fix it. In this day amd age thos needs resolving and the system needs updating. Maybe individual trials for each flat would make more sense. or chanflge the location so it doesn't get wet and blown away from it's socket.
Also the heding around my flat. since 2018 I have been in conversation with every housing officer about the people that ise the grass to walk around my flat. my flat is all large windows around it and u can see right through. I'm a vulnerable disabled woman and have good morals and support those who need my help. I ask again to follow this up. flower beds were agreed at one side to deter the men walking around looking in and for a while worked. Then yesterday they chipped down to 2 feet !!!!!!!!!!!
I should not need t9 keep my curtains shut to keep the drug dealers away and or the men leering in at me. Would ypu put up with this. I have been Very very patient and I find this unacceptable. I would like further actu9n to be down. Or cameras put up. Or signs to say do not walk on the grass!!!!!!!!!!!!!
If this does not raise your attention I wipp again go to my local councillors and demand ypu move me else where. it really effects my mental healthwhen people (men) feel it is acceptable to walk around my flat rather than a pavement. My mental health spirals out of control and I feel frightened and even more vulnerable leaving me in a state that leelaves me shivering and crumbling until i start prayer to seek God's help as ypu (my support network) won't hear me. This really has gone on a long long time.

When paradigm send letters on rent arrears?? if you reply back to them within 2/3 days why does it always take them almost a month to reply? This is not their company policy.so should the h.o. be contacted on staffs misconduct??

All good and respect fall done work very good

Assisted me with a lease extension on my property and were great to deal with. Rosebell a homeownership officer was always polite, helpful and quick to reply to any queries I had.

I am very pleased to have a reply to my report but will be more impressed if some action was taken

Appalling treatment of tenants. Charging tenants for cleaning services not being carried out, allowing breaches of contract by residents, in breach of contract themselves. Numerous complaints made by tenants bc and since with regards to the conditions that residents are living in. Paradigm are happy to lie and make up excuses, they are not held accountable for anything. Most tenants don't have deep enough pockets to take legal action. There are countless instances of breach of tenancy agreements by Paradigm, breaking of laws regarding health and safety and fire safety procedures by Paraslime that can be proven and have been documented by the local council, fire safety officer for the fire brigade and numerous tenants and yet they continue to be in breach of contract and as yet no major legal action has been taken. An example needs to be made. Hoping someone does take them to court collectively and that it is made very public as this what they deserve they have no respect for their tenants and certainly no regard for the law. This is supposedly a charitable organisation that is meant to help people not go out of their way to make tenants lives a misery. Paradigm tenants have suffered for decades with a body who clearly don't know what they are doing. This is a mis managed business...

Thank you Paradigm for completing another repair to a high standard. The technician (Joe) was polite, experienced and efficient.
Keep up the good service. 👍🏼

Im a New tenant, granted voids team are less then desirable,however once tenancy was sorted,on going support from local tenancy officer is second to none,paradigms actual repair team are polite..

The sign up process to paradigm wasn't the easiest but from what I've seen so far..its soo worth it

They sent three engineers and the job still isn't done. I explained what the problem was (electric element)within the hot water tank, they sent an election to inspect then saying he needs to send an plumber (I had already told them that and to send a qualified plumber) they then sent the plumber to inspect and we discussed and he knew it was the element, I then waited in for the third day and the third engineer only to be told he has come to change the thermostat 😅 someone had either ordered the wrong part or was fibbing, I will now have to wait in for a third day for the fourth engineer and who knows if it will be fixed with no offer of compensation. (I am not angry or frustrated I am just disappointed). I honestly wonder how Paradigm can afford to make any profit by working the way they do, it is no wonder as to why they need to keep putting up their rent to allow for such shoddy organization 👎🏻 dont get me wrong because Paradigm are most definitely ten times better then any local council however they have so much room for improvement and must be hemorrhaging money left right and center. This is a company I would love to work for (in the right position) because whoever is in charge is lacking vast amounts of common sense on what costs the company money.

ps, it is not my boil I am referring to it is my pressurized hot water cylinder (thanks for your understanding)

My housing association (Guinness) sold their property portfolio to Paradigm - who did not bother to carry out condition surveys of the houses prior to completing this transaction. Paradigm are based in South Bucks, my home is in North Bucks and apparently this is one of the reasons that there is such a long wait for repairs to be carried out - because Paradigm "don't have anyone in that area" - this is what I get told when I try to book a repair and protest the wait time for someone to attend. Paradigm, you are collecting rent from the properties in North Bucks - maybe give us tenants the same level of service as those more conveniently placed to you -and create a repairs team for North Bucks properties...... My water system was totally blocked, kitchen and bathroom sinks and bath - eventually a "plumber" arrived, he did not even open the doors of the cupboard under the sink, used a plunger, moved the obstruction along (and from the drips his plunger left on my stair carpet you can tell it's the same black silt that had been an ongoing problem with blockages) and declared the issue resolved. Two days later kitchen sink started leaking, I can see the problem is where the pipework goes into the bottom of the sink - none of the pipework is securely attached, you can actually make the tap turn around by moving the pipe - and I think the force of the plunger moved the angle of the pipe and broke the seal around the base of the sink - not a plumber myself but the angle the pipe was at was a pretty good clue. If this was a seal I could replace myself, I would do it, but it looks as though the sink may need to be replaced as the leak is coming from underneath the sink, not the pipe. Oh, and I still have slow drainage, there is an issue somewhere in the system, but I only live here (for 16 years) , what do I know? Rang Paradigm, got told the earliest someone could attend (Because of the geography) is in nine days time - a further nine days of being unable to use my kitchen sink or the washing machine Ironically, I am always loathe to call Paradigm repairs, every single time a repair has been effected, damage has been caused to my home. A shower repair, the engineer sat on the toilet to undo the mixer tap and broke the loo seat, a plumber who came out to fix the heating (in winter after two weeks of it not working, but then it is a 30 year old heating system!) and sprayed radiator water all over the wall and ceiling, an electric safety check where the electrician turned on the water heater in the airing cupboard - didn't turn it off and left my water being heated electrically until I worked out what the bubbling noise was and realised that the water had been left on for days - I never heat it electrically and this cost me a fortune. A door lock fitted onto the back door - but the key would only work from the inside so I had to take another day off of work for them to come back and sort that. The quality of repair is poor, the length of time to effect a repair is unacceptable and the knowledge of the repair staff I speak to is non existent - "I don't know" being the stock response to any queries as to how their teams are organised, how many operatives are available to North Bucks residents, who sets the parameters for repair time policy, I could go on... Paradigm , take a look at Lean Organisations, get organised so all your tenants have a decent standard of housing, stop spending money on publications telling us how wonderful you are are - and invest it in areas to actually effect meaningful value for your tenants.