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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have ordered from this company a few times, they never disappoint. My most recent purchases were for my Auntie and Uncle's 40th Wedding Anniversary. I had some beautiful banners made with photos tha... Ver más

Valorada con 5 estrellas sobre 5

5 stars!! I was very sceptical about ordering after some negative reviews, however my sons birthday decorations arrived today after only ordering Monday! The items were even personalised too, the qual... Ver más

Valorada con 5 estrellas sobre 5

I haven't seen my now 4 year old goddaughter in a year due to the pandemic so wanted to send a super exciting treat in the post. I ordered a unicorn balloon pack of 3 inflated balloons. They went down... Ver más

Valorada con 1 estrellas sobre 5

Products are absolutely rubbish and tend to be nothing like the actual size / quality shown in the onsite images

Información sobre la empresa

  1. Eventos y entretenimiento

Escrito por la empresa

In 2026, Party Packs proudly celebrated 40 years in business. We are one of the UK's leading online party and celebration suppliers. Our passion is for helping people celebrate life's special moments.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

99 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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3,3

Todas las opiniones

(99)

13 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Prompt and helpful

I wanted to make an order on a short notice. Staff was very helpful in putting it through over phone. Upon my request dispatched the same day. I received order the next day. Couldn't have been any better. Thank you.

4 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a great experience!

First time I've used them, can't fault a thing...had a query, got through to Customer Services really quickly and the email follow-up was excellent!

My order arrived promptly, and the products are great. They get my vote :)

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super service

There is a great choice of party accessories on their website. It was easy to place an order. We received excellent service. Prompt delivery of our order and everything had been carefully packaged and the contents had been double checked for accuracy. I would highly recommend this company.

19 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service and ordering experience - multiple orders

Have placed multiple orders with this company now in the past few weeks. I was a bit worried based on some poor reviews but out of multiple party websites I've ordered from in that period, this company is by far the best. I've had no issues with any of my orders, which is more than I can say about some of the other companies. Would happily order from this company again.

9 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Harassing marketing stunts

Went to see the shipping details for an item i was thinking about getting via their site.
Didn't sign up to anything
Put my email in incase i purchased the item
Changed my mind and didn't order
Now i get marketing emails that i have to exert energy to unsubscribe from.
Yet I Don't remember subscribing or making an account!!!
Sick of these people

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous Service

I was absolutely delighted with my order. . It was all packed well and excellent quality. This will make my parents happy on their golden wedding. Will definitely be ordering again!

10 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really really disappointed with them.

Really really disappointed with them.

Just got a party box for my little girl worth over £70….be aware, everything, and I mean EVERYTHING is self assembly so that means that they sell you cheap stuff that could be bought elsewhere much cheaper and then, they send (really cheap again) print out stickers and you do have to stick everything yourselves….extremely disappointed with them, will not buy from them again and will try to warn as many people as possible.
Rang customer service and said: I’m sorry YOU got it wrong….🤷‍♀️🤦‍♀️ Excellent passive-aggressive response….!

My purchase could have been at least 50% cheaper if not more if I wanted cheap bad quality stuff that is all over eBay, I just wanted something special and didn’t get it… stay away from them 👎

Never again Party Packs….

25 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic company

Fantastic company. I had an issue with an order I put in and they contacted me to discuss my order and the company went out of their way to ensure it was dispatched to arrive in time for my event. Great products at reasonable prices. Can't fault them.

5 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nothing but praise

Nothing but praise! I received an item from the company that was damaged, I emailed the company and received a response 10 minutes later.
They dealt with this issue straight away and I received a replacement the following morning! Excellent customer service which is hard to find with big companies these days. Thank you.

7 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

I called quite late for a request (Pinata for son's b'day) and they were very friendly and helpful. Despite the New year period, the pinata was dispatched next working day and arrived the day after, super quick for standard delivery. Excellent experience with this company and will definitely use again

3 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

When a seller on eBay let me down

When a seller on eBay let me down, Party Packs was the only site I could find last minute that had what we wanted in stock and who were offering express delivery. Ordered on the Tuesday, item was dispatched same day and arrived on the Wednesday. Absolutely no complaints with the service I received and product was exactly as described.

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars!

5 stars!! I was very sceptical about ordering after some negative reviews, however my sons birthday decorations arrived today after only ordering Monday! The items were even personalised too, the quality of them is fab and this is definitely my new go-to party shop! Thanks guys my son will be made up when he sees them!

27 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

My order took 11 days to arrive and…

My order took 11 days to arrive and missed my party which meant I was running around on the morning of, trying to find replacements. When the package arrived and I noticed that my road name was missing from the address label which caused the delay. When I contacted CS there was little in the way of an apology and I was told that I could return the order at my own cost and the original shipping fee would not be refunded! Terrible service. Tried to support an independent but just wish I went straight to a big retailer.

2 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Delivery came and did not follow…

Delivery came and did not follow instructions to leave with neighbour or safe place because party packs use a third party to order life size photos and did not give me the delivery details so delivery decided to return my order. I called party packs to find another way but no one could help. I had to hunt my parcel down myself after several tries and thanks to God’s angels, I got my parcel from depo before it got returned. This was after party packs said there was nothing they can do.

11 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received items

Never received my items it's been nearly 3 weeks since my order was placed and nothing . I don't even need the order now as event has passed.

18 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I order smoke confetti cannons for my…

I order smoke confetti cannons for my sister gender reveal and I was horrified when they turned up with a big sticker on the side stating the gender, thank god I noticed and then quite frankly they ruined the reveal because they were near on impossible to set off. I would absolutely not recommend this purchase.

1 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company!

First time buying from this company, I needed some last minute personalised items and other bits for a baby shower, I was very impressed with how quick I received everything. Great prices and this website has everything you could possibly need for a special celebration. The customer service team were so helpful and friendly when I spoke to them regarding delivery and a query with one item. Would absolutely buy from this company again.

24 de abril de 2023
Opinión espontánea

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