Pattens Furniture Opiniones 

181
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered Dark Grey Durable Melamine Top Extending Table & Chairs set 160cm Pisa and all together looks stunning. I would well recommend this items by the quality and price too. The table is even... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered in Nov 2021 and quoted a delivery date in mid Jan 2022. No problem with that as we wanted a particular design. had some very satisfactory correspondence with Customer Services and then out of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Pattens Furniture store offers a wide range of furniture and accessories to suit a variety of tastes, and at realistic prices. Browsing in a real shop provides the opportunity to get a hands on feel f... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Accesorios para muebles
  4. Tienda de mobiliario para jardín
  5. Tienda de mobiliario para salones
  6. Tienda de sofás

Escrito por la empresa

PATTENS furniture shop in Stoke on Trent is a family-run business based in Staffordshire with over 50 years of professional experience. We offer stylish furniture from some of the biggest brands in the UK at affordable prices.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

181 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(181)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great!

I’m always worried about ordering furniture online; they had such a good deal on the furniture pieces that it almost seemed too good to be true. But it was in fact true!! The delivery time estimate was accurate & the customer service team were really helpful when I emailed them. The cabinet arrived exactly as described and it’s so perfect. I am so happy I shopped here - 100% recommend :)

22 de noviembre de 2023
Valorada con 5 estrellas sobre 5

good experience

I had a very good experience with Pattern Furniture. They actually answered the phone and were very helpful. PayPal picked up my old address and they resolved that issue quickly and kept me updated.
The order arrived in only a few days and the delivery company kept updating us over the days leading up to the delivery and on the delivery day.
The product was of good quality and at a very reasonable price.

21 de septiembre de 2023
Valorada con 1 estrellas sobre 5

Avoid - Furniture paint chips far too easily

Order 2 Scandi bedside tables/drawers which are part of a beautiful range. They are sturdy and structurally well made.
HOWEVER The biggest and unfortunately significant disappointment is that the paint chips and flakes off incredibly easily. A soft cardboard medication box bumped into the top edge and paint flaked off, other areas the paint is chipped cracking including the off top frame of a drawer. And without sealed paint protection the MDF swells with any damp cleaning.
Quality is not at all as expected. Despite being careful this Scandi bedroom range is not suitable for daily use unless you’re happy with it chipping, flaking and cracking. Ikea lasts far longer with much harder wear and tear going on.
Pattens Customer Service response to any suggestion the paint may be faulty or something else must be wrong (why else would the paint crack and chip so incredibly easily) was I am to pay for an independent furniture inspection to prove it. Just wow!

30 de agosto de 2023
Opinión espontánea
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Respuesta de Pattens Furniture

Hi Priscilla,

Sorry that you are not happy with our service. However as we have explained to you that from photos supplied we feel that there has been some form of impact damage that has made the paint to split like that. There is a chip above the splitting of the paint and a definite lump in the surface which would indicate impact damage. There are also several small impact dents along the top edge and also what looks to be staining/cup rings on the top. These issues would not be classified as manufacturing defects, we advised you that if you do not agree with the findings then you could appoint an Independent furniture specialist to inspect and provide a full written report of their findings.
Kind regards
Helen
Pattens Furniture

Valorada con 5 estrellas sobre 5

Beautiful furniture and excellent customer service

I recently ordered the Trojan Grey 1.2m Grey Sintered Stone Fixed Top Dining Table and it is stunning! Estimated delivery was 7-14 days, however it arrived 2 days later! When I came to assemble the table, one of the legs was faulty. I emailed Patten's straight away who contacted the supplier, and I had a new table leg within 24 hours. Excellent service and excellent quality furniture, I look forward to shopping there in the future for my furniture for my new home!

6 de septiembre de 2023
Opinión espontánea
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Respuesta de Pattens Furniture

Many thanks for your positive review we agree the Trojan sintered stone table is a great piece of furniture ENJOY!!
Regards
Pattens Furniture

Valorada con 1 estrellas sobre 5

Marble table coming apart

Table received but was never used as I was still searching for the right chairs. Just noticed that the marble is now coming apart and needs to be re-glued back together in the underside. No response received to my email advising Pattens of the issue.

31 de diciembre de 2022
Opinión espontánea
Logotipo de Pattens Furniture

Respuesta de Pattens Furniture

Hi,
Sorry to see you have not had any response from our customer services. It is unusual for them not to reply, they have asked if you could re-send your email as they cannot see any emails received regarding a table that requires attention.
Kind regards
Helen
Pattens Furniture

Valorada con 2 estrellas sobre 5

All smooth in ordering but still have…

All smooth in ordering but still have not received my sideboard

10 de julio de 2023
Logotipo de Pattens Furniture

Respuesta de Pattens Furniture

Hi

Please accept our apologies for the delivery delay. We have had a few issues with one of our delivery partners as you live outside of delivery on our own vehicles. Your order is due to be collected from our warehouse tomorrow then the delivery company will contact you to arrange your delivery.

Regards
Pattens Furniture

Valorada con 5 estrellas sobre 5

Great order

Really easy ordering. Had to ring for confirmation of delivery date but delivered within a week. Easy item to put together & all packaged really well. Would definitely recommend

24 de junio de 2023
Valorada con 5 estrellas sobre 5

Great company and product

Great customer service from order right through to delivery. Very helpful on the phone. Excellent product, would highly recommend

6 de junio de 2023
Logotipo de Pattens Furniture

Respuesta de Pattens Furniture

Hi
Many thanks for your positive review hope that you enjoy your acacia garden furniture
Regards
Pattens Furniture

Valorada con 5 estrellas sobre 5

Very Happy Customer

Affordable pricing, exceptional quality leather tub chair, delivery as original promised with very friendly delivery people. This is truly the most comfortable chair I've owned in my 75 years.
Thank you.

10 de junio de 2023
Logotipo de Pattens Furniture

Respuesta de Pattens Furniture

Many thanks for your positive review we agree the Aviator style tub chairs are a beautiful piece of furniture ENJOY.
Regards
Pattens Furniture

Valorada con 2 estrellas sobre 5

Can’t give proper review other than…

Can’t give proper review other than I’ve ordered a chair with a 10 week wait

19 de junio de 2023
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Respuesta de Pattens Furniture

Please accept our apologies for the Trustpilot automated system asking you for a review before you have recieved your made to order chair. Hopefully you will be able to post a more positive review once we have delivered your order.
Regards
Pattens Furniture

Valorada con 4 estrellas sobre 5

Garden furniture

Easy to order on line, delivery was stated to be within 7 days, this took almost a week longer but we were informed of time and date and the garden table and chairs safely delivered yesterday 23 June. They are currently under construction and look good.

9 de junio de 2023
Logotipo de Pattens Furniture

Respuesta de Pattens Furniture

Many thanks for your order please accept our apologies for the delay in you receiving your order we have spoken to the supplier who had a issue with their 3 rd party courier. Hope you enjoy you garden furniture.
Regards
Pattens Furniture

Valorada con 5 estrellas sobre 5

Perfect ! 😃

I order a large gnome for my garden and it said it will take 10-14 days and everything as what is the company described. A great communication with the details of which courier company and tracking number. My gnome arrived safe and sound at my neighbours while I am at work. Will definitely but from Pattens Furniture again.

6 de junio de 2023
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Respuesta de Pattens Furniture

Many thanks for your review.

Valorada con 5 estrellas sobre 5

They delivered the next day at no extr…

They delivered the next day at no extra charge and the delivery guys put the boxes into the garden, no problem. Thanks for the smooth order and a really great price Patterns.

4 de junio de 2023
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Respuesta de Pattens Furniture

Many thanks for your review hope you enjoy your furniture.
Regards
Pattens Furniture

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, items delivered as promised and within expected timescales.Quality of goods exceeded expectations and wouldn't hesitate to recommend this company.

6 de junio de 2023
Logotipo de Pattens Furniture

Respuesta de Pattens Furniture

Hi,
Thank you for your lovely review, hope you enjoy your Amber rattan corner garden set.
Kind regards
Pattens Furniture

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