I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Ver más
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Consulta las opiniones de los clientes
I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Ver más
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Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Ver más
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I have reached out to this company - 6 weeks after getting married in September my husband was diagnosed with cancer….to say our lives were turned upside down is an understatement. Previously we both... Ver más
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Información sobre la empresa
- Servicio de reducción de deuda
- Institución financiera
- Servicios de documentación
- Servicio para casos de insolvencia
- Servicio financiero no bancario
Escrito por la empresa
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Escrito por la empresa
Información de contacto
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Reino Unido
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,6
Excelente
4 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Would recommend 100%-Supportive and…
Would recommend 100%-Supportive and Kind.
The people that have spoken to both on the phone, Whatsapp and Email could not have been nicer. They were patient, understanding and made everything so easy with no judgement at all.
16 de abril de 2025
Opinión espontánea
Respuesta de PayPlan
Hi there,
Thank you for taking the time to share your review. We really appreciate it. We are so pleased to hear that you found our team supportive, kind, and easy to talk to across all channels. It is great to know that you felt understood and never judged – that is exactly the experience we aim to provide.
Kind regards,
Kanya, The PayPlan Team
I cannot thank Stephen or Cheryl highly…
I cannot thank Stephen or Cheryl highly enough for the help they gave me. They did not judge me they listened and they made me feel a bit better. I only wish I knew about them sooner.. Please don’t hesitate get in touch with this company
J. Wilson
15 de abril de 2025
Opinión espontánea
Respuesta de PayPlan
Hi there,
Thank you so much for leaving your feedback for Stephen and Cheryl! We really appreciate it and are happy to have helped.
Kind regards,
Hannah, PayPlan
Exceptional customer service
My advisor (Grace) was extremely helpful, supportive, understanding and patient while we completed my DMP Review. She explained everything clearly and concisely and answered every question I had, making me feel infinitely better about my plan. The service I received was outstanding.
14 de abril de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Louis,
Thank you so much for taking the time to share your feedback. We really appreciate it.
We’re thrilled Grace provided such excellent support during your DMP Review. It’s wonderful that she made you feel more confident and comfortable with your plan by explaining everything clearly and patiently. We always strive to offer understanding and helpful service, and it’s great to know you felt that during your experience.
If you need anything else or have any further questions, please don’t hesitate to reach out. We’re here to help every step of the way.
Kind regards
Kanya, The PayPlan Team
Great service and advice
I feel so much better knowing that I have managed to consolidate my debts and setup a suitable payment plan, Sam was very helpful, understanding and empathetic and gave lots of advice on how to go about setting this up and how to budget my finances. Thank you Sam for all your help and advice, you was very thorough and explained the best options and I feel so much better and such a relief to know how I can manage my money better.
3 de abril de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Seet,
Thank you so much for taking the time to leave such wonderful feedback. We’re thrilled to hear that you feel better about managing your finances and that Sam was able to provide the support and advice you needed.
It's fantastic to know that the debt consolidation and payment plan have brought you some relief, and that Sam was able to guide you through the process with empathy and thoroughness. We truly appreciate your kind words and are so pleased to hear that you feel more confident in managing your money.
If you ever need any further assistance, don’t hesitate to get in touch. We’re always here to help.
Kind regards,
Kanya, The PayPlan Team
Great Service and Professionalism
I have recently been through a difficult time dealing with debt and I personally have not found it easy. However, I have appreciated the help of both Joe Haynes and Elton Candido and the have both been professional and reassuring through the process. They are both a credit (pardon the pun) to PayPlan.
Thank you both!
1 de abril de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Harley,
Thank you so much for taking the time to leave your review and your wonderful feedback for Joe and Elton.
We really appreciate it and are always happy to help.
Kind regards,
Kanya, The PayPlan Team
DO NOT TRUST PAYPLAN
PayPlan were so helpful when I first reached out and then after that, they were useless.
They ruined my credit file by not reaching out to my creditors to make them aware of the payment agreement. Multiple creditors asked for evidence that PayPlan had attempted to reach out to them. After requesting a DSAR and a complaint to try fix my credit file for their error, they declined my request as I had now cleared my balance and I was no longer a customer. I hope you look forward to hearing from FOS.
Do not trust them. They told me to ignore letters from creditors.
WORST DECISION EVER!
31 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Ellie,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about the issues you’ve experienced, and we understand how frustrating this must be for you.
We want to reassure you that PayPlan does make contact with all creditors included in your plan. It can sometimes take time for creditors to fully acknowledge the arrangement, which might lead to continued correspondence. We always advise clients to inform their creditors about their plan and provide their unique ID number so everything is properly referenced.
We also make it clear that entering a plan can have an impact on your credit file, and we regret if this wasn’t communicated as clearly as it should have been. If you’d like, please let us know, and we’d be happy to look into any concerns you may have regarding the process.
Once again, we’re sorry for any inconvenience, and we’re here to help you resolve this matter.
Kind regards,
Kanya, The PayPlan Team
Helpful and understanding
I would like to thank Georgia for helping me this morning very understanding and lifted my feelings tremendously explained everything I cannot thank Georgia enough after a very anxious weekend I feel a weight has been lifted off my shoulders
31 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Patricia,
Thank you so much for taking the time to leave your review and your wonderful feedback for Georgia.
We really appreciate it and are always happy to help.
Kind regards,
Hannah, PayPlan
Empathy and honesty.
As an executor of my late friends estate I have had nothing but high praise for the way this company has dealt with her case. From empathy towards my feelings, to revealing an insurance policy that was not known to me. This gave not just clearance of her debts but money to leave her 7 grandchildren. Fantastic service. Can't rate them enough.
27 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Karen,
Thank you so much for taking the time to leave such kind and thoughtful feedback. We are truly honoured to have been able to assist you during such a challenging time. It means a great deal to us that you felt supported with empathy and honesty throughout the process.
We’re also delighted that we could help uncover the insurance policy, allowing you to not only clear your friend’s debts but also provide a legacy for her grandchildren.
Thank you once again for your kind words, and if you ever need further assistance, please don’t hesitate to get in touch.
Kind regards,
Kanya, The PayPlan Team
This company have really helped me see the light at the end of the tunnel
This company have really helped me see light at the end of the tunnel, they understood my personal issues and we're never judgemental and always polite and professional, big thanks to Sam for his help and support
26 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Jade,
Thank you for your kind words! We’re so pleased to hear that our team, and especially Sam, provided you with the support and understanding you needed. It’s wonderful to know that you felt respected and reassured throughout the process.
We truly appreciate your feedback, and we’re always here if you need any further support.
Kind regards,
Kanya, The PayPlan Team
my experience with the DAS team at pay…
my experience with the DAS team at pay plan was a excellent service the lovely gentleman i got all the help and support through out was Tom Brown Debt Devision Case Officer I really cant express how grateful i am to him he was very patient and very understanding through out helping me set up my Debt Management plan he also took the time to understand my situation Tom was very polite and made me feel so much at ease he explained everything in a way i understood from start to finish and always on the other end of the phone if i needed help with anything at all i feel so much positive in my life having my finances all sorted out and starting to budget now i can see light at the end of the tunnel thanks to Tom and everyone who works with pay plan to anybody who are struggling and not coping with there debt I would strongly recommend pay plan it took me a wee while to pick the phone up to them but now I feel it was the best thing that I have ever done. I would like to say a big THANKYOU. Susan Roden
26 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Susan,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that Tom provided you with the support and reassurance you needed throughout the process. It’s fantastic to know that his patience, understanding, and guidance made such a positive impact on your journey.
Taking that first step can be difficult, and we’re so pleased to hear that you now feel more in control and optimistic about your finances. We truly appreciate your recommendation and your kind words about the team.
If you ever need any further support, we’re always here for you.
Kind regards,
Kanya, The PayPlan Team
They were really lovely to speak to and…
They were really lovely to speak to and if I didn't understand they helped me to understand
26 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Rebecca,
Thank you so much for your kind feedback! We're thrilled to hear that our team was able to provide you with the support and guidance you needed. It's fantastic to know that they helped you understand everything clearly.
Kind regards,
Kanya, The PayPlan Team
Great Customer Service from Payplan
My advisor Nicky was very understanding off my situation she was 100% knowledgeable and guided me through the process. I have taken the advice given and am extremely grateful for the help I'm being offered.
25 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Margaret,
Thank you so much for your kind feedback! We're thrilled to hear that Nicky was able to provide you with the support and guidance you needed. It's fantastic to know that her knowledge and understanding helped you through the process. We're so happy to have assisted you, and we truly appreciate your trust in us.
Kind regards,
Kanya, The PayPlan Team
Asking for help and support is a huge…
Asking for help and support is a huge step and pay plan are absolutely brilliant and do not judge. Very helpful and friendly and have helped me huge amounts I can't recommend enough I'd give a hundred stars if that was an option. Thank you payplan and especially Justin and Igor they were amazingly helpful and went through everything with me.
25 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Lorna,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Justin and Igor were able to assist you and make a real difference. It's wonderful to know that you felt supported and that our team could help you through the process. We truly appreciate your kind words and your recommendation!
Kind regards,
Kanya, The PayPlan Team
I spoke with Josh today and I can not…
I spoke with Josh today and I can not thank him enough!
He was so helpful with all aspects of my debts I have; I’ve put down the off phone with a massive weight lifted off my shoulders in regards to my debts. I wish I had spoken to him sooner! He is a credit to the company!
24 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Shannon,
Thank you so much for sharing your positive experience with us! We’re happy to hear that Josh was able to help you with your debts and that you’re feeling a weight lifted off your shoulders. It’s wonderful that our team could provide the support you needed, and we truly appreciate your kind words.
Kind regards,
Kanya, The PayPlan Team
Zero compassion just in it for the…
Zero compassion just in it for the money, I called today as I keep getting emails regarding my annual review of my IVA despite completing the budget and sending all the documents via the website, I spoke to a lady who was very rude didn’t care about my situation, I explained I had completed everything they asked for and she just argued with me the entire time I was on the phone! They seem to only have a few people that are actually qualified to deal with an IVA and all the other people that answer the phone are just call centre staff! I get bombared with emails and texts they never call and the emails don’t make sense half the time! You would think coming to a company like payplan they are there to help get out of debt and should be people that understand and are compassionate of your situation!! It’s no surprise so many people bury their heads in the sand and don’t reach out for help! Your calls are supposedly recorded so please look into the call I had and train your staff better to deal with people
19 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Hannah,
Thank you so much for sharing your feedback. We are sorry you felt this way.
As you have provided us with your information, we have let the team know who will look into this further for you.
We will provide you with an update as soon as we can.
Again we deeply apologise you felt you weren't given the service you needed.
Kind regards,
Kanya, The PayPlan Team
I had concerns when I got into a debt…
I had concerns when I got into a debt spiral, but Payplan gave me back my peace of mind and smile. They are very professional. If I could hug them, I would hug the entire team that is dealing with my case. Thank you from the bottom of my heart.
20 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Miroslav,
Thank you so much for sharing your positive experience with us! We’re so glad to hear that we were able to help you regain your peace of mind. It’s wonderful to know that our team was able to provide the support you needed, and we truly appreciate your kind words.
Kind regards,
Kanya, The PayPlan Team
Sheryl was very helpful and patient
Sheryl was very helpful and patient. She went through everything meticulously. She made everything clear and understandable.
I felt a huge sense of relief after talking with her
18 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi there,
Thank you so much for sharing your positive experience with us! We’re thrilled to hear that Sheryl was able to help and make everything clear and understandable for you. It’s great to know that you’re feeling a sense of relief after your conversation with her.
We really appreciate your feedback and are grateful for the opportunity to assist you.
Kind regards,
Kanya, The PayPlan Team
Excellent service
I spoke with Sam from Payplan today in regards to my large amount of debts. I have been so stressed and upset by constantly worrying. Speaking with Sam, I felt so much better. I now have a solution to my problem and my only regret is that I didn't pick the phone up sooner. If you have debts and feel like your drowning, contact Payplan. Their brilliant
18 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Kelly,
Thank you for your wonderful feedback. We really appreciate your kind words.
We are so pleased to hear that Sam and the rest of our team were able to provide the support you needed and help relieve your stress. It's great to know that you now have a solution to your situation.
Also, thank you for your recommendation. It means a lot to us.
Kind regards,
Kanya, The PayPlan Team
BRILLIANT service
I reached out to PayPlan yesterday after struggling to make ends meet and spoke to Joe, Sarah and Sergio and they were all kind, patient with my disability and all my questions, and understanding of my situation. They helped me find a budget that works for me and offered me a solution to my problem. I now feel like a weight has been lifted from my shoulders, and I would highly recommend to anyone who is struggling with debt.
14 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Zavier,
Thank you for your wonderful feedback. We really appreciate your kind words.
We are so pleased to hear that so many of our team members gave you the service you needed and have been able to relieve your stress.
Also thank you for your recommendation.
Kind regards,
Kanya, The PayPlan Team
Sam was great at explaining everything…
Sam was great at explaining everything and was very patient.
13 de marzo de 2025
Opinión espontánea
Respuesta de PayPlan
Hi Hannah,
Thank you for your wonderful feedback. We really appreciate you taking the time to share your experience!
We’re so pleased to hear that Josh was able to assist you in the way you needed.
Kind regards,
Kanya, The PayPlan Team
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