Thank you for sharing your experience. We’re sorry to hear about what happened.
We would like to clearly state that PDFMate operates exclusively through our official website: https://www.pdfmate.com
. Any other domain, including pdfmate.co or similarly named websites, is not affiliated with PDFMate in any way.
Based on the details described in your review, the payment activity did not occur through our official platform. PDFMate does not initiate charges or recurring payments without explicit user authorization on our website. We also have no access to, or control over, transactions conducted on third-party or unauthorized websites.
Unfortunately, we have recently become aware that some unrelated sites may be using similar names, which can cause confusion. We strongly advise verifying the exact website where the payment was made and contacting that provider directly. You may also wish to dispute the charge with your bank or payment provider if necessary.
For your security, please ensure you are using our official domain: https://www.pdfmate.com
.
We appreciate your understanding and hope this clarification helps prevent further confusion.