Penguin Travel Opiniones 215

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This was a great tour set up by Penguin travel and Tourradar. Visiting 8 countries in 14 days was an excellent way to get a taste of the region. Later we can choose our favorite location and revisit.... Ver más

Valorada con 4 estrellas sobre 5

Itinerary was excellent over 3wks. Price was good. Home stay, yurt, as well as hotel were generally good except for hotel Seven at beginning(breakfast in refrigerator which we have to microwave.)... Ver más

Valorada con 4 estrellas sobre 5

Angola is marvellous destination hardly any tourists at incredible sites. To see Kalunda Falls with no other people is such a privilege. We had fun on the sand dunes, saw incredible gorges and met so... Ver más

Valorada con 4 estrellas sobre 5

Just returned from two back-to-back Penguin tours in the Balkans: Balkan Kaleidoscope and East European Discovery. The tours are well paced to maximise the sights, staying in the same hotel o... Ver más

Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

During the last 30+ years the company has established itself as a leader on the Scandinavian as well as the Bulgarian adventure travel markets. Through its offices in Denmark, Sweden, Norway, Bulgaria and Russia, the company is currently offering cultural, trekking, cycling, equestrian, fishing and photo tours in more than 50 countries, spanning across Europe and some of the world’s remotest locations. Penguin Travel is mostly focused on professionally organizing trips for individual travelers and small groups, as the main priority is the offering of the most flexible itineraries possible.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

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Ha contestado el 50% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Avoid Penguin Tours like the plague

Avoid Penguin Tours like the plague - their management is 100% about making money and absolutely inflexible - was not able to travel.
Offering tours is a side-line with them - it's money, money, money that motivates them

3 de agosto de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hello Brian,
According to our records, you were recently booked on our Best of Bulgaria trip on the 3rd of August 2024. We have received an email on the 4th of August informing us you were not able to catch the flight and make it to the trip. To this email, we've replied that you can come and catch up with the group at least for the last few days of the trip, but we can not offer any compensation. If this situation was the reason for your review, we are sorry that this happened to you and you missed the trip, but unfortunately, we can not offer compensations or cover additional expenses for such last-minute changes.
If you are referring to another experience with Penguin Travel, please share more and we will be happy to investigate.
Best regards,
Penguin Travel Team

Valorada con 5 estrellas sobre 5

Good experience with Penguin

We took a Penguin tour to Iraq Kurdistan on September 22-28, 2024. We were well taken care of with our accommodations, food,schedules, sites seen, learning about the places and time allotted to enjoy the trip and get to mix and be friends with the locals. A special note of appreciation to our tour guide Nesi who made our trip more enjoyable. We had a very complicated problem and she handled it with professional efficiency with no wasted motion, maintaining her grace under fire. Such an asset to Penguin travel.

3 de noviembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Thank you, Gregorio

Valorada con 1 estrellas sobre 5

Warning about Penguin Travel!

Penguin Travel is completely unreliable and useless!
The Yemen Trip in November 2024 was postponed twice: First the Itinerary was completely changed and then the travel days as well! There is no compensation for flight cancellations!

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hello Christian,
Our trip to Yemen was supposed to start from Oman, enter Yemen by land and finish in Cairo. We were informed that tourists will not be allowed to enter by land and had to change the itinerary to make the trip happen - start the trip with a flight from Cairo to Saiyun and finish in Oman. This was communicated to you in May 2024. Later, in October 2024, the flight from Cairo to Seyiun was changed from 23rd to the 26th of November 2024. Since this is the only way to enter Yemen and make the trip happen, we had to change the date, too. We informed you about this change as soon as we found out. In the email with the change update, you have been offered a full refund for the price paid to us. This refund was honoured and has already been processed. However, we can not be liable for any other flight costs or personal expenses which resulted from this change. We organise tours to countries which are very difficult to visit and changes like that often happen and we do our best to be flexible and make the trips happen. We believe in this case we've done the right thing by informing you as soon as possible and refunding all payments you've made to us.
Regards,
Penguin Travel Team

Valorada con 5 estrellas sobre 5

The tour was great

The tour was great. A lot of various experiences and cultures. You have to be prepared for the inconveniences when traveling in these kinds of countries, but it worth your time if you have passion for travel. Group was great and bonded pretty well with the help of our leader Biliana. She was flexible, handled issues, scheduled lunches and diners to keep group together, and was a great company herself.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hi Gregory, thank you for your thorough feedback. Looking forward to travelling with you again.

Valorada con 5 estrellas sobre 5

Amazing tour! Amazing guide Georgi!

I had an amazing time on this tour! Thanks to the wonderful group and phenomenal guide Georgi! This trip is so worth it for it's price, we covered so much in such a short time. Highly recommended! :)

28 de septiembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hi Cleona, we are happy to hear you enjoyed your trip with us.
Thank you for your feedback. We are looking forward to having you on another trip with us soon.

Valorada con 5 estrellas sobre 5

Great quality guide (Georgie) made the…

Great quality guide (Georgi) made the trip. Well organised with every bus,car,coach,train,plane,visa and accommodation all worked well. Amazing value for money.

28 de septiembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hi Stuart,
Thank you for your feedback.
We are looking forward to having you on another trip with us.

Valorada con 5 estrellas sobre 5

Only visit Central Asia with this company!

Just returned from my 3 week Stans trip with Penguin and I can't keep gushing over how wonderful an experience it was. Ive done a few tours previously and have travelled solo extensively but thought id try this conpany tour due to the countries involved (and the need for one to enter turkmenistan). Well, definitely glad i joined this one. Not only were all the sights stunning and my fellow travellers an absolute joy to be with, but this company made it as seamless, fun, educational as possible for all the sights and the inevitable difficulty one will have in these countries (language barriers, long bus drives etc) . There is so much value for money with this tour that it actually should be more expensive! Do yourself a favour and book with these guys! From booking the tour, easy communication throughout and the beautiful/efficient and kindhearted leader Biliana it was a travel experience I would repeat again and will definitely book with Penguin for another trip!

20 de septiembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hi Janet,
Thank you for your feedback!
We are happy to hear you enjoyed your trip with us.

Valorada con 5 estrellas sobre 5

5 Stans with Penguin Tours...amazing!

I just came back from a 21-day tour of the 5 Stans, my 3rd trip with Penguin tours. It is my go-to travel company. The Stans are fascinating countries (history, hikes, yurts, marble cities, burning gas craters, ancient sites, bazaars, unique landscapes, amazing food), and I highly recommend. With any long tour, be prepared for not everything going exactly as planned. But Penguin delivers value for money despite the hiccups along the way (e.g. six hour wait to cross the border into Turkmenistan). Loved every minute of it.

14 de septiembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Thank you for your feedback. We are happy to hear you enjoyed your trip.

Valorada con 5 estrellas sobre 5

Afghanistan Tour 2024

Afghanistan Tour 2024

This was my second tour with Penguin.
My local guide, Azim, made a female solo traveler feel safe and well taken care of throughout the tour. We were a very diverse group and he accommodated our group’s needs and interests so well. His professionalism was exemplary. Thank you for the organization in such a difficult environment. The extra effort put into each detail of the tour did not go unnoticed. In addition, he was also so flexible with our schedule. It made a big difference. Thank you for the memorable experience. I will carry it with me always.

22 de septiembre de 2024
Opinión espontánea
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Respuesta de Penguin Travel

Hi Marina, Thank you for your feedback. We are looking forward to having you on another trip with us.

Valorada con 5 estrellas sobre 5

Ирак - готови за преживявания

Когато се отправям към някое местенце от света, проучвам дестинацията, но не и хората, с които ще ме срещне тя. С "Пингуин" пътуват пътешественици от цял сват. Това безспорно обогатява създаването на преживяванията и тяхното симпатично споделяне.
"Пингуин" имат готовност чрез екипа си(в частност Боряна и Неси) и качествата им да реагират на всяко предвидено събитие и появило се форсмажорно такова, придвид времето и ситуациите в районна.

Багажът ми придружава намеренията.

За Ирак са нужни малко багаж, пари и за нещо непредвидено, толерантност и голяма желание да посетите страната. Защото е много вероятно да се сбъдне още една мечта

29 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

This was my second experience with Penguin!

This was my second experience with Penguin Travel in 2 years and I loved it again. I did a trip in 2023 and now this one to the Caucasus. I liked the size of the group,14. Our tour guide was very helpful all the way from booking to the end of the trip! He was a pleasant tour guide who always did his best to fulfil all of our requests and handled problems that came up along the way. He had a smile for everyone and made us all feel comfy. The tour stops on the way were interesting to me, however, some people thought too many monasteries. Food was great. Hotels mostly good, one not so nice for me. Good value for the money overall. I loved the trip and would recommend it to others. Loved the mix of the 3 capitals and also the out of the cities locations. You got an impression of daily life and also a peek into each countries' cultural heritage. This is what a short trip like this is all about. I am sure I will try another trip with Penguin again in the not so distant future.

7 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got amazing service from Frank in…

Got amazing service from Frank in original Pinguin Las Vegas in Miracle mile shops
Frank was really helpfull and very sympatic

The clothes and perfumes is super cool
Clothes is really Nice quality

5 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Penguin Delivers a Great Balkan Experience!

Penguin delivered what the brochure said. Our 14 day tour of 8 Balkans countries offered a concise view of 8 distinct places. We encountered various cultures, historical places, traditional foods, and modern experiences. We had enough guided tours and enough free time to climb to fortresses and museums. Andrey proved an excellent guide with just enough commentary. He treated tour participants, tour guides, hotel staff, and everyone we encountered with respect. Boby is a true professional driver. Hotels as advertised, three star, although we stayed at a few 4 star. Hotels were close to city centers, safe, and clean.

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Horse Riding Rhodope Mountains

Generally a good experience. Horses were healthy, fit and happy. Nice scenery, mainly woods, meadows and remote villages. Helpful and pleasant guide Lubo. About six hours a day in saddle. Plenty of opportunities to canter. Accommodation and food okay.

29 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Trip to Balkan Countries

It’s been a week since I came back from Balkan Kaleidoscope Tour. 14 days…longest group tour I experienced so far. I’ve been wanting to explore more of the Balkans and looking at other group tour companies, I opted for Penguin for fair reviews online and for, I think, being one with original itineraries. I would like to thank our tour guide Biliana for guiding us all the way and ensuring our group pass through safely in the borders. Biliana is passionate about the Balkans and is very approachable when you have queries. I would also like to thank our driver Chicho Bobbi for the smooth drive and keeping us safe and sound on the road. I’ve learned so much about the Balkan countries in this tour. Most times I get emotional with the stories. But it’s not all war and bloodshed…this trip offered me a lot of good sights, food experiences, and new perspectives. I liked the closeness of our group in particular. We got along pretty well and there was no major issue I could think off. I highly recommend Balkan Kaleidoscope…not just for ticking the list…it’s an experience of a lifetime.

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Balkans Kaleidoscope Tour

Recently travelled with Penguin on their Balkans kaleidoscope tour. 8 countries in 14 days. Despite a hectic pace it was very well organised and 100% met my expectations pre travel. The tour leader Bilyana was brilliant as was our driver Bobbi.

Penguin were a new company to me, having traveled with some of the more well known tour companies previously, but I would definitely recommend them and personally use them again.

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Penguin are my goto travel company

Just finished Penguins 10 day tour of Armenia, Georgia and Azerbaijan. I went with them after a successful 5 Stans trip last year.
The company is reliable and delivers what it says.
I find very little to complain about and a lot to be grateful for. The accommodation is fine; the guides generally top notch; the itineraries are a good balance of natural wonders, cultural and historical sites and there is plenty of opportunity to get out and mix with people over food and drink.
Penguin are my goto travel company.

19 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super fun tour

Super fun Armenia, Georgia and Azerbaijan trip with Pinguin. Well run with good itinerary, and excellent guide in Dimitar. Highly recommend Pinguin!

14 de mayo de 2024
Opinión espontánea

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