Pentagon Vauxhall Opiniones 

I brought a car from pentagon loughbrough October last year, sales person seemed really nice and helpful at the time. After having the car for just under 3 months it broke down and had to be towed back home due to a coolant leak and exhaust gasses in the coolant system. Rang up pentagon loughbrough and they said I could book the car in for a months time as they had no availability. A month!!!!! I have 2 small children and need my car for work purposes and taking my daughter to Birmingham Childrens hospital. I finally got the car towed to pentagon and they did a full health check on it, on doing the health check it turned out it needed a full new coolant system, a drive shaft, new exhaust, new cam housing, new N/S/F driveshaft oil seal, new O/S/F driveshaft oil seal! Costing over £2800 for all the work to be done!! Luckily I went through extended warranty which payed for majority of it! The funny thing was it had a previous mot before the one they did stating it needed a new exhaust which the sales person said had been done! (Obviously it wasn’t done)… and due to it being a wear and tear item I had to fund the parts & pentagon payed to fix it! I know car parts can wear out over time but I had not even drove the car 1000 miles, so it’s extremely doubtful it had all gone from since I’d purchased the car! After having all this work done I thought it would be fine for abit but obviously not, the clutch and fly wheel then went and costed me over £1100 to get this done and then the suspension went too costing me £200 I’ve been driving now for over 12 years and have never had to replace a clutch on any past vehicles I’ve had, again I know things wear out over time but this really did take the **** that I had only had the car for a short period of time and during this time I had practically payed to rebuild the car! . I went to pentagon loughbrough as it was my first ever car on finance and honestly thought they would sell me a decent car that wouldn’t need thousands of pounds of work done on it in such a short period of time. I have now truly lost faith in pentagon loughbrough. The car I brought was only 6 years old and and it’s save to say I will definitely be staying away from them in the future! The car has also been recalled for its air bags.

I telephoned Pentagon today as I am trying to get my vans back as the engines both need replacing under warranty, but they tell me that they cannot repair them as Vauxhall haven’t given them the go ahead yet. The vans have been with them for 7 weeks and they have promised them back twice over that period.

I spoke to Giga at Vauxhall Customer Service (VCS) who told me that they have technical issues but he would look into it and phone me back – he didn’t. I phoned again and spoke to Alec who has told me that VCS do not have any record of this case, and had no idea why VCS are withholding permission for Pentagon to fix my vehicles. Next day I spoke to Zeinabi who says they (VCS) are waiting for Pentagon to call them but they would contact me when they have some information, but as they never do I asked to speak to a manager. I was told that managers do not speak to customers, so I would have to wait until they called me.

I have now been without my vans which cost nearly £60,000 for 7 weeks and no one can tell me when I might get them back, if at all.

When I phone Pentagon, I get passed around and then put through to an answerphone. They don’t phone me back and do not answer emails, so I have given up leaving a message.

I asked to speak to a manager at Pentagon but was told there wasn’t one available, so I asked who I should speak to at Vauxhall, i.e. who was holding this up, but they didn’t know, it was the warranty department who talked to Vauxhall, so I asked to speak to the warranty department – they won’t talk to customers.

I have been in business for 30 years now and have never, not ever, been treated as badly as this. Their customer service is quite frankly diabolical, it’s no wonder the British car industry died.

I'm still waiting, and paying for hire vans.

Two weeks go by, still not answering phone and not returning messages.

Pentagon Vauxhall - Mansfield
Purchased our Grandland in 2022 a 70 plate. At first we thought the salesman was brill, took us on a test drive everything seemed perfect. We were looking for an automatic for the first time as my arthritis was getting worse. Our issue it was a diesel car, no problems he kept saying it’s all covered now with Adblu and the car will tell you when you need to fill up. Yeh but you hear these horror stories - all sorted like he kept saying just add Adblu. He asked us the mileage we did and we told him it will only be used for work, roughly 20miles a day and the odd journey to Scotland to see my parents. No mention of “running the vehicle”
On the day of collection Dan pushed papers in front of us and (stupidly) we signed, thinking it was handover etc. note to others do not sign even if you think they’re great without reading everything! One of the forms was a DPF Disclaimer stating they had thoroughly talked us through this - I say bullshit he never not once mentioned this. We had our car serviced twice at Mansfield, a major and a routine. Twice we mentioned the oil dip stick seems clogged, on collection just need some Adblu, strange car didn’t alert us! We our purchased the car for over £18k the engine lights, fault lights all came on (June) 3 diagnostics tests, finally need car in, might be injectors etc, on day we were told that they will strip the injectors out and send them off to be checked probs be 4/5 days before we know how bad, rough cost, hopefully £500 but could be £2k anything covered in warranty, NO! Next day to our surprise we received a call from service reception stating it need 4 new injectors and DPF unit, cost 2k-6k but they’re hoping injectors on warranty! We had no choice it had to be done. When we dropped car off we spoke to our original salesman he offered without the repairs £7k with repairs £10k he asked us to remind him of our mileage, you’d be better off with an electric car on that mileage, seriously you didn’t say that 18 months ago! Repairs went ahead, on collection, injectors covered by warranty, Vauxhall gave us 30% discount on parts and we ended with a bill just under £2k. We took our complaint to the ombudsman who unfortunately sided with dealership as we had signed the disclaimer. Didn’t know we had, was lied to by salesman and long story short it’s been a hard lesson. We sold the Vauxhall for £10.2, 2 years after buying it. We will never ever trust a salesman or buy a Vauxhall. Shame on him

Purchased a 6 month old car that I'd seen online, with only 1400 miles, arranging delivery following a video look over. During the video Kiam stated that the car was immaculate, with no damage whatsoever, as expected of a car this age.

Unfortunately on arrival there was a scuffed bumper, paint chips around the charging port and light scratches all over the tailgate.

Having raised this with Kiam, he said he didn't see this when checking it over, but checking paperwork he could see it was on their condition report. However there was nothing they could do as they thought I'd paid a good price.

My advice would be to not buy from this dealership without seeing the car in person, as videos and pictures can easily disguise any damage and they can't be relied upon to point out or tidy up any damage

I was using Pentagon Loughborough having a bad experience with Drive Vauxhall Leicester…. I booked in for a service and requested a courtesy car, £24 for insurance I was quoted, that equates to £8760 a year let alone I only needed it for a few hours…..,
Real service is a thing of the past I’ll go elsewhere.
When will these people understand customer service, this is rip the customer off service.
Their loss.

Buyer beware of dirty used car salesmen and a attitude of it’s your fault, I purchased a 2020 approved used Mercedes b class from derby main Vauxhall and byd dealership without a test drive as the car was with no mot, I received a video of the vehicle from the salesman by email telling myself how lovely the car was.
I said after a phone call that I’d purchase and would collect after the the car was mot’d the following Saturday, on reaching the dealership I was sat down with a coffee while waiting for the salesman vick to be free, I was then taken to his desk and payment was taken for £17750 and vick then signed paperwork on my phone and I had not been offered to see the car, after payment it was shown the car with with vick putting in the sat nav my home address so we are talking minutes…… parked up hill in the shade. The following day I noticed a poor repair to the off side driver’s door where a dent has been poorly manipulated from the inside of the body, after speaking to vick who then passed the matter onto the manager Tom brown who then told me that he was not going to do nothing……. While admitting that a repair had been done but impact bars may be restricting the repair and it’s apparently my fault as he would inspect a vehicle roughly….. oh yes you are a car salesman and not a trusting person with a so say 100 point check which the sheet includes bodywork but also has tyre depths on the sheet but not recorded either!!!!! So it’s just a tick box sheet and means nothing, to top it all I was given a v5 to change the class from mobility to petrol car with a £25 cost ….. would I recommend pentagon derby? Buyer beware and no . Haydn Lester

Pentagon Vauxhall - Mansfield
Purchased our Grandland in 2022 a 70 plate. At first we thought the salesman was brill, took us on a test drive everything seemed perfect. We were looking for an automatic for the first time as my arthritis was getting worse. Our issue it was a diesel car, no problems he kept saying it’s all covered now with Adblu and the car will tell you when you need to fill up. Yeh but you hear these horror stories - all sorted like he kept saying just add Adblu. He asked us the mileage we did and we told him it will only be used for work, roughly 20miles a day and the odd journey to Scotland to see my parents. No mention of “running the vehicle”
On the day of collection Dan pushed papers in front of us and (stupidly) we signed, thinking it was handover etc. note to others do not sign even if you think they’re great without reading everything! One of the forms was a DPF Disclaimer stating they had thoroughly talked us through this - I say bullshit he never not once mentioned this. We had our car serviced twice at Mansfield, a major and a routine. Twice we mentioned the oil dip stick seems clogged, on collection just need some Adblu, strange car didn’t alert us! We our purchased the car for over £18k the engine lights, fault lights all came on (June) 3 diagnostics tests, finally need car in, might be injectors etc, on day we were told that they will strip the injectors out and send them off to be checked probs be 4/5 days before we know how bad, rough cost, hopefully £500 but could be £2k anything covered in warranty, NO! Next day to our surprise we received a call from service reception stating it need 4 new injectors and DPF unit, cost 2k-6k but they’re hoping injectors on warranty! We had no choice it had to be done. When we dropped car off we spoke to our original salesman he offered without the repairs £7k with repairs £10k he asked us to remind him of our mileage, you’d be better off with an electric car on that mileage, seriously you didn’t say that 18 months ago! Repairs went ahead, on collection, injectors covered by warranty, Vauxhall gave us 30% discount on parts and we ended with a bill just under £2k. We took our complaint to the ombudsman who unfortunately sided with dealership as we had signed the disclaimer. Didn’t know we had, was lied to by salesman and long story short it’s been a hard lesson. We sold the Vauxhall for £10.2, 2 years after buying it. We will never ever trust a salesman or buy a Vauxhall. Shame on him

I booked my car in for an indepth check up because of certain problems I was having . This at Sheffield pentagon. I dropped my car off at 9am like asked. I was told to pick it up before 5pm. I arrived at 4.30 to f8nd my car hadn't been moved from the parking bay I left it in at 9am. When I asked what was happening with it I was told they were working on it as we speak. Strange I replied as it's parked just there where I left it .. the reception then made a phone call to ask and within 3 minutes a guy came and moved it. After half an hour they told me they found nothing wrong except a possible DPF filter problem. Non of the problems I pointed out when I confirmed my appointment on line were even looked at. The leak of water, the high temp reading the stalling at low revs the rear washer not working ect. Most problems they attributed to a faulty DPF filter, Total waste of time going to a main dealership expecting professionalism. I will never buy another Vauxhall or waste money on a health check. I must admit they didn't charge me because of the stink I kicked up in the showroom.

Fantastic service from Steve Davies - he sold us a Tiguan. What a great experience, his customer service and detail was brilliant. I would highly recommend Steve, he is so easy to deal with. Stef.

Quite possible the worst experience in my life!!!!
I went today super excited being a Vauxhall customer for the last 12 years and hoping to get a new car. I’ve always loved my experience with them hence why I’ve stayed for so long.
Saw LIAM in Sheffield pentagon, quite possibly the worst salesman I’ve ever been in contact with EVER!! Made me feel like I was something he had stepped in, myself and my dad (who I had taken with me for a second opinion) were basically laughed and humiliated out of the showroom when I was quoted over £100 per month more for a car that they had similarly advertised on their own website, he told me in order to be able to ever afford one “I should probably start popping £150 a month away from now and then come back when I had a big deposit” bearing in mind these cars are advertised on their own website for a lot less than I was quoted!! He did nothing to try and offer me a smaller more affordable car and made me feel like absolute scum!

PLEASE AVOID THIS COMPANY LIKE THE PLAGUE AND GIVE YOUR MONEY TO SOMOME WHO APPRECIATES IT.

I went to another competitor straight afterwards who are now helping find my new dream car.

If you do have to shop here AVOID LIAM!!!

Brilliant 5* service from Rob. Couldn’t ask for a better service than here! Friendly and approachable, very impressive. Would’ve definitely use again in the future and highly recommend!

I use Vauxhall alot due to the nature of my job, i honestly get the best service every time. Nicola always helps and keeps me updated with every vehicle i put in to them. Would highly recommend this garage.

Brand new Vauxhall grandland that the stop start has never worked on. Took it in to sort and was told it was the battery and it needed changing at a cost of over £400 for a £87 battery and it's not covered by the warranty. I was then charged £120 to diagnose the fault which I had already informed them the battery was a known issue.
AVOID TAKING YOUR CAR TO THIS COMPANY. RIP-OFF MERCHANTS.

Strange how the email address in the response is invalid.
The dealership was Sheffield Parkway Ave

Jokers. Take my car for MOT and service every year. Car failed due to cracked bushes. Quoted £950 for repair with genuine parts. Arrived to pay, was told (after the fact) they had used 3rd party equipment. They never let me know. I would never have agreed to this as I only use genuine parts on my vehicle. They did it before using breaks, then denied it to my face. I challenged them to review history of car, which they declined to do. Absolute complete clowns. Avoid like the plague.

If I could leave a 0/5 star review I would. I have never received customer service like it.
If you’re checking these reviews before purchasing a car from this dealership, please pay attention to the numerous negative ones! I owned a car from this dealership for 4 days before it was rejected & sent back to them. This left me with £1000 debt from negative equity that I would have paid over the years from my car that they bought from me and are now selling for over £2000 more than what they gave me for it. The customer service team whilst they were helpful before they got my money, soon changed to a lack of empathy and understanding once the car was no longer their problem and quickly became a major stress of mine. We drove this car 4 hours with our newborn in the car to then find out from our mechanic that it had a blown head gasket and was dangerous to drive and would be a money pit if I kept it even after repairing this issue along with the many other issues we’d found with the car including a leaking coolant tank which was discovered by the RAC the day after purchase where they also mentioned that the car had had issues with overheating before. So please, if you’re reading this before buying a car from here, especially the blue Fiat 500x (WO21 LTK) save your money & avoid the experience we had. After all the stress & then incurring £1000 debt, I was offered no compensation at all, not even the petrol costs from my wasted journey to buy this death trap of a car. Disgusting customer service.

Service from Phil at Pentagon Sheffield when buying a used Vauxhall Combo van remotely was superb! I was a little apprehensive after reading the reviews but I am mindful that often people only leave bad reviews if they have a negative experience. I needn’t have worried - Phil’s communications and support throughout was brilliant - he went above and beyond and kept me fully updated. We had a minor hitch but the true test was how it was dealt with and I have to say Phil was spot on and I never doubted that it wouldn’t be sorted. Delivery drivers were also lovely. Thanks Phil - really happy with van and wouldn’t hesitate to buy from you again or recommend you. I hope Phil gets a shout out from his bosses - he deserves it! FIVE STARS FROM ME.

Pentagon Oldham Chadderton Way | Vauxhall and Motability
Chadderton Way,
Oldham,
OL1 2QL.
Telephone Number : 0161 621 2720

They have had my Seat Alhambra, since 9th August 2024. They said that it failed MOT because it needs new mirror indicator on the passenger side door.
They phoned me and said they have put a new unit on, which I new nothing about it, so they said I have to get in touch with motability and claim of insurance.
Motability said Pentagon has been in touch and they declined their claim.
But motability said they will pay it through insurance because of all the grieve Pentagon Chadderton are giving me.
And now my wife spoke with Pentagon say they haven’t carried out the work.
Something is wrong here, because they just said that I could pick car up, but they collected car and they should bring it back when they have finished stressing me out.
Can you help please.

Pentagon Oldham returned my car after a service, with my alarm coming back faulty. Called back and was told that it couldn’t have been their fault as all they did was a service. On checking my car I found that they had done work on my dash cam despite not asking for that to be done. When asked to have it rectified I was told to get my breakdown service out. Promised 2 calls at specific times and wasn’t called back so I still don’t know what is being done to rectify their fault. Asked for contact details to escalate three times and have emailed customer care twice and not had a response- but no doubt will get an invite here for a negative review.
I have bought numerous cars from this dealership for many years, but looks like I am being taken for granted now.
If I could give less than one star I would, don’t recommend for servicing.

Terrible customer service, bought a car in january £10.500 from Pentagon lincoln had it 6 weeks windscreen wipers would not turn off after a week of phone calls they had it back ( we understand with used cars things can go wrong but there customer care is ZERO) they had it for 16 weeks we constantly had to ring for updates the staff are so so rude no compassion or understanding finally we get the car back and 4 days later it flashed up engine fault, emissions failure managed to get a refund but the customer service is SHOCKING! Even emailed head office and got no reply from them it's similar to a bunch of teenagers playing shop would never buy from Pentagon again...AVOID AVOID AVOID !!

If I could give this dealership 0 stars I would. Had an absolute nightmare as the dealership sent me on my way with my new car with the engine management light on the dash (Salesman George Reed tried telling me it's a service light) as they couldn't identify the problem. I was told to book the car into my local ford garage to address this issue and Pentagon will pay the bill. I ended up paying the bill and had to chase Pentagon up to be re-imbursed the payment which took around a week for me to get back. I have today taken my car to a reputable performance company to get a new exhaust and a remap but I've had to spend an extra £750 as the exhaust that was on the car when I picked it up hasn't been fitted properly and also has parts missing, had I been informed of this information by the sales team (George Reed) I would definitely NOT have purchased the car!

AVOID PENTAGON LINCOLN!