Pentagon Vauxhall Opiniones 

The worst experience of trying to buy a car I have ever had the misfortune of experiencing.....AVOID. you
can't ring a dealer directly now you go through the main call centre who take 20 mins to answer on 1st try. kinda not the best start! have a simple question they can't answer
it say they will get dealer to call...doesn't happen. 2nd attempt another long hold and then book video call. Guess right ...no one calls. 3 hrs later tried again via messaging to save long hold .... told sorry again will get call ASAP 2 hrs later get call from wrong garage asking if car I bought over year ago was OK... had nothing to do with one I was trying to buy!!! explained to him what happened he rang right garage for me then they called me direct)!)!)!) end game car no good as not full vuxhall s history as stated. truly useless company.

I dont know where to start with pentagon vauxhall Sheffield, had many dealings with these when they were at Saville street and never had a problem, this review is for multiple calls and visits to the Sheffield parkway pentagon..
firstly tried telephoning but no answer tried later on that afternoon, no answer, Phoned the next day no answer again later that day no answer, i finished up ringing pentagon Derby to see if they were still trading, thankfully then got a call back..
Was hoping to buy a movano van, salesman told me not to bother buying it as when congestion charge starts in Sheffield it will cost a fortune as it was not euro 6 plus he told us he thought he had covid and he just wasn’t feeling it that day as he was feeling rubbish so think we picked the wrong day to go, my wife and i was flabbergasted..
Fast forward 6 months, went in to buy an astra tourer we was walking round the cars and vans at least 1 hour nobody came to see us, i finally went in and asked for some help, guy asked are we interested in anything, told him we wanted an astra tourer diesel..
“we’ve not got any just keep looking online” and walked off, again me and my wife just looked at each other and said are these for real, never known customer service like it ever before.
fast forward another 6 months.. rang for a price for pentagon vauxhall to buy my car which i had bought off saville street Sheffield 4 years ago earlier, again couldn’t get through on the phone, tried multiple times finished up phoning pentagon Derby again.
got a call back from Mohammed at parkway Sheffield to go in for a quote, went in had a lovely chat with him was a nice guy and he and another manager offered me a price for my car but i said was too low..
i rang back the next day as didn’t fancy putting it on ebay and answering all the messages i would get but couldn’t get through on the phone, they eventually answered on the tenth call,
i told the lady i would accept the offer they made me the previous day and she said Mohammed or his manager will ring back today, but guess what they never rang back.. pentagon Sheffield all round just not good enough

After dreadful experience of getting an insurance claim through AXA, the repair finally got allocated to Pentagon in Burton on Trent. Whole customer experience then changed with clear communication and professional response

Absolutely well happy with our MOT at Pentagon Derby...great customer experience and a massive thankyou for changing the tyres at a snip of a price.Well done to all

This is the 2nd car I've got from Pentagon, Vauxhall. Both times I was seen by Conor who provides great customer service.

Pentagon Sheffield absolute rubbish one star too much but I couldn’t go any lower. Arranged a time to test drive the new Mokka when I got there they didn’t have a car and the Staff just wasted my time left me sat for about 10-15 minutes saying they had paperwork to sort?? As soon as I said I was paying cash not financing they wasn’t interested. I have bought quite a few new cars in the past and never known anything like that, I was trading my car and when you are told your car is worth £1500 less then other places I just said there’s no point me wasting my time any longer and got up and walked out. Diabolical I still can’t believe it.

Amazing customer service. My car was at Vauxhall derby for over 3 months due to delivery of parts. Richard was amazing and provided the best service possible thank you Richard

Very similar comments for a similar scenario. Car broke down and was taken to the local Vauxhall pentagon garage - were told timing chain was broken and needed replacing for £1300. Was also told my lifetime warranty hadn't been reactivated this year (although was told previously this wasn't required anymore due to Covid-19) so I would need to do this with Vauxhall customer care service to be able to claim. Spoke to customer care service who reactivated the warranty so all I needed to do now was speak to the garage again to being the process of it being replaced. The garage then said they couldn't claim it against the warranty because a 2016 service was 2 months over the 12 month window when having to have a service every year (this is despite the warranty being reactivated every year since then). They state that as part of the process to claim from Vauxhall they need to fill in the service history. However, having a service 2 months too late 6 years ago apparently becomes a problem. Garage say they can't do anything because they won't be able to claim so we need to speak to Vauxhall customer care. We then speak to Vauxhall customer care again who completely blame the garage saying they can't do anymore as it is the decision of the warranty officer at the specific garage and they know nothing of how claims are made apparently which is laughable. Therefore, they are telling us information/processes that are completely different to what the pentagon garage are telling us. It is beyond belief that no one seems to actually know/agree/understand the process and I am staggered at the "care" we are receiving from Vauxhall/Pentagon as ultimately it is them refusing to honour the lifetime warranty that they reactivated initially. On top of this, you are told people will ring you back but never do so you are constantly chasing. We have been going back and forth between the garage and Vauxhall customer care for nearly two weeks now whilst my car sits still at the garage - I am an NHS worker so cannot see and treat patients at home, never mind the hours spent trying to sort on the phone. It's quite clear Vauxhall/Pentagon simply don't care about their customers based on my experience and others and I will never purchase another one and would absolutely advise others to not too.

Terrible customer care experience. Take my car in for service and they ask if I had brought in the spare key as it needed a software update. I said 'why would I bring the spare key in for service' and why didn't you tell me on the Friday before when they rang me to confirm I was bringing the car in!!? Total incompetence and systems in chaos.

Everything about them is a total con. They sell a faulty car and let you drive off, you pay way over the odds I am very gellable and trust i will get a decent service. At the dealership they gave a list of everything that needed to be done ,very good gave them a few days to complete the task, upon pick up
sign this sign that. car leaked coolant when got back. looked what I had signed for £1500 added to the finance as a lone. Do NOT TRUST THEY WILLRIDE ALL OVER YOU.

One of the worst experiences of buying a new car! Would not recommend to anyone. Customer service from Charlie H was appalling throughout! Seemed like I was an inconvenience the entire time being there despite travelling 3 hours from London. Had to ask multiple times for documents to be updated as they had out of date information. After spending 15k on a brand new car - no petrol, no test drive, no induction to the car, not even any car mats! Stay well clear from Pentagon Mansfield. I'd happily give 0 stars but you need to give at least 1 to leave a review.

Purchased a used car from here 6 months ago. Salesman assured me that it would have a full service before I collected it and anything that was required for the age of the car would be done. Fast forward 6 months and the parking sensors start to develop a fault. Not a fault of the garage I purchased it from and thankfully under warranty so not a problem. To abide with the warrenty terms it needed to be taken to a Peugeot approved service dealership and Pentagon Lincoln isn't my local branch, no Pentagon garage is... And thank goodness for that! I located an approved dealership locally and they advised me of a few issues that Lincoln had failed to!
The engine tray was loose where someone had tried to undo the bolts to remove it, two bolts had been snapped either side of it also, I can only imagine that they didn't have time to work the bolts loose, so some bright spark cut a hole in it so the oil filter could be changed! The worst part, Lincoln are denying any such knowledge or responsibility! Claiming that had the hole of been there when it was serviced, they would of in fact changed it! So basically blaming me! Why would I cut a hole in the engine tray myself to change the filter when it was only service by them 6 months ago!? I now have to find £380 +VAT to get a new one! Bravo Lincoln, Bravo! That was just one problem. Safe to say AVOID AVOID AVOID!

I ought to have learned my lesson when this company "lost" my brand new car for a week and it turned up with far more than delivery miles on it. I have a lease car and the less said about Lex Autolease the better. However, it needed a 20k service and Pentagon Derby was the only one that could provide a courtesy car on the days I had free. Told on the phone they would update my satnav, and to bring my company car insurance in. Arrived at 8am, told they will not update it, and I had to use their insurance - for which there is a £250 excess. Taken to a car "its needs fuel, its nearly empty". So that took up time I did not have. the reason? "Its new". Member of staff became haughty at this point. Phoned at 1247 "Is it ready"? Josh from Pentagon "It is booked to be ready at 3pm". I wasn't told this. He used the word "she", meaning my friend from earlier. So I arrive at 1520 and I am told it is not ready. I remind them they have had it since 8am and I have work. Cue the stinking attitude. "They are working on it" "No, its parked outside and nobody is working on it" More attitude. In fact this person personifies exactly the sort of customer service I had read about in 85% of the 166 reviews on here that are all 1 star. I am told someone will be "walking out to it". Apparently he wanted to quality check. After an exchange, I prised the key from him and left with my car. What they need to quality check is the attitude of their staff and the level of customer service. I do not care for a response from Pentagon below telling me they are "committed to" whatever it is that has been complained of that they are failing in. Passing it to management will have no effect, as the testimonials here attest to. Customers are there to be served, politely. They are not to be treated as an inconvenience, especially by people who might be better suited in a career as a GP receptionist or a parking warden. I will not be using this shower again. I would recommend you do not either.

Awful experience with Pentagon Vauxhall Derby Bodyshop -complete waste of time

I visited Pentagon Mansfield to buy a car, the ‘sales’ person was everything but, she was very very rude, raised her voice at me, pointed and ranted at me, absolutely bonkers!
I will never visit Pentagon again, absolutely disgusted with every aspect of my visit….

I subsequently rang the dealership and asked to speak to the Dealer Principle…..he’s in a meeting, I asked for a call back, nothing. I rang the next day, he still wasn’t available so asked to speak to the Sales Manager….he’s in a meeting, again no call back.
I cannot believe the service level.

Went to Mansfield Pentagon sutton in ashfield September for a major service got the car back and it performed awful i had AA out they sent seat road side assist came up with cylinder miss fire 4 they did all tests and the spark plugs pantagon put in was broken and causing nothing but problems i will never go back to this garage again disgusted in the service seat road side assist changed my spark plugs they was only meant to have been 3 month old

Paid £350 for a main service and mot at pentagon Lincoln I picked the car up after the service, checked if they had changed the pollen filter which they had charged me for and they hadnt , I had previously written on the old filter the date and the words I will be checking, when I contacted them 5 mins later they said they didn’t have any in stock when my car was serviced but they had now ,how convenient and to return and they would change it , luckily I was still outside the dealership as I hadn’t even driven the car off . Makes you wonder what else they didn’t do , I’m very disappointed and won’t ever use pentagon Lincoln again would have given 0 stars but that’s not possible

I purchased a brand new Vauxhall Adam in Dec 2018 - all fine to start with. In April 2021 had an engine temp sensor failure which was covered under warrenty. In July 2021 when the car was still under warrenty my engine kept over heating. I booked it in to be told there was no issue what so ever and they couldnt tell why it said it had overheated, apprentley had the car running for hours etc. I said I found it very hard to belive with todays technology that the car isnt registering what I have told you. 2 months later to the day that the warrenty runs out it happens again. I film it overheating. Take it back in and they discover the problem within 10 minutes. The cost to fix is over £500! I told them no way am I paying since its been in before for the same issue and you found no problems! Absoutle con artists! AVOID!

I have been a customer with Pentagon Sheffield since 2009, but the standard of service has deteriorated over the years and now they just blame it on Covid!! It took 50 minutes to get through today - initially I was passed to parts and then redirected to service department. According to the website they price match Kwik fit for tyres - this is a lie as it is dependant on Pentagon's stock!!!!! I was told that they do not have enough staff in all departments so why would I trust my car being serviced by them again? The manager whom I asked to speak to stated that he had no control over the website claim re matching Kwik Fit - it is illegal to false advertise! I know other people who are not happy with the standard of Pentagon.