Pentagon Vauxhall Opiniones 

Brought my car to Burton on Trent for the safety recall work (ventilation system). When received my car back, discovered that the ventilation system not working properly. When brought my car back to them, they said that the air valve's drive connector is missing, but before they done the recall work, the valve was working without any problems. They said the connector probably fall to pieces. But I couldn't find any pieces at all. So, I have been rejected for a replacement. Not good at all. Not professionally. They not taking responsibility. Shame.

My partner and I went to view a new car as mine was not suitable for family needs. We went in and was greeted by Louisa in the show room in Burton-upon-Trent. Louisa was absolutely amazing from start to finsh and could not help us enough! After test driving the car we decided to go for the upgraded version. Everything was made so easy for us as Louisa dealt with it all! Not only did she help us with everything we needed, she wanted to get a feel for who we were and what we were about to cater for our needs! Absolutely fantastic experience with Louisa!

Can you rate lower than 1 star? I bought a Corsa from Pentagon Rochdale in October 2019. After being quoted a price online I came to pick the car up and was told that the price had gone up. On top of this I was also sold a policy which I was told would pay for a second key as the car only had one. I was told that they didn’t have a key available but they would contact me when it was so that I could bring the car in for them to programme it. Months went by with no contact from them until I eventually rang them in March 2020. I was told that they would contact me when people were allowed back in the garage post lockdown. Obviously this is fair enough but did anyone contact me? Of course not because that would mean they would be doing their job properly. Eventually I called them again and managed to arrange to bring my car in with Mike. Although I felt horribly patronised and belittled by Mike’s constant use of “darling” and “love” in our phone conversation I still needed this key so did not complain at the time. Turns out that Mike is as incompetent as he is sexist and forgot to order the code that went with the second key so the key could not be programmed. So a wasted journey to Rochdale from Leeds and the manager expected me just to come back in 2 weeks when apparently they have the code. Like most adults I actually work for a living so this isn’t possible and I am now having to pay for the key to be programmed myself but will be sending the bill to Pentagon Rochdale.

Avoid pentagon oldham
Beware of selling tactics at this dealership i bought a car from them on the 22/3/20 just as covid struck viewed vehicle on ebay and had a few questions so clicked the link to fne the dealer got through to nathan parker he assured me 1 owner car full service history 2 keys. What he didnt say was 2 owners one being a hire company. found this out when the log book came 1 of the keys were broke and the service book hadnt been stamped (although serviced) i then viewed the vehicle and advised them there was a fault with the drivers door locking system. Also reassured it was still only 1 owner car 2 weeks passed and i was advised any work that was to be done was done on several occasions by nathan parker sales rep i went to collect the car and again was told all issues were fixed turned out they hadnt even bothered with any of them was asked due to covid if i could book in with service and arrange repair which i did as i was giving them the benefit of the doubt. I should have just refused to take the car. I eventually managed to get it booked in to then be told they had no courtesy car available so the car was collected from my address to then be told by carol at vauxhall service firstly it wasnt covered then that is how all vauxhall insignia doors lock to then get told they had fixed one issue but created another. Several weeks passed waiting for parts to come in to fix the issue they eventually fixed this issue and the key issue with many visits to the dealership all without a replacement vehicle. Still sales not open it has since picked up another fault with the central locking on the opposite side was advised i had to give them chance to fix the car (false advise i didnt have to let them fix it as i had already requested them to reject the car. The car also hasnt got working air conditioning diagnosed faulty condensor. I am currently in a legal battle with them as they are not willing to reject the car as a non legally binding point of sale form was signed saying the locking and aircon was working when infact it states the items listed were described how to use them and not actually physically checked. Please dont fall for these tactics and avoid anything not in writing as these are nothing but liars trying to get commision.
Update pentagon must not like this review as they have not left a response on this one like they have on my other reviews the truth speeks for itself. Yes you have fixed 2 faults under warranty at no cost to myself except being without a replacement car whilst you had mine and these only got repaired as nobody was in from sales to take the car back due to covid and i needed to be able to lock the doors on the vehicle pretty basic thing to ask for on a car however vauxhall oldham seem to think this is ok because it is as they put it a used car.
I will keep posting until this is resolved

Went to see about buying a Vauxhall insignia 2018 just under £12k this is the dullest and Most miserable Vauxhall dealership I have ever visited, from the lady in reception not knowing how to put calls through to people to the actual sales person not interest one little bit in a sale, more of joke was my part exchange that offered me £1000 less than Evans Halshaw and Eden Vauxhall, he did not even get out his seat to look at the car absolute insult and a joke il be taking my money to dealer that will show a little interest

Reserved a car and paid my holding fee.

The advert stated the car was ready to drive away today, in claimed the car had 2 keys, Bluetooth hands free, and Sat nav.

On arrival we were given the keys to inspect, now this is where my interpretation of ready to drive away and the dealers differed.

The paint work was damaged in multiple places, all 4 allow wheels had been severely damaged, the car had only 1 key, no sat nav, no Bluetooth. When I highlighted this with the salesman he shrugged it off and offered to have work done to rectify but the car would be around a week to get ready. This was escalated to the manager who seemed to dismiss the issues. Although it was not as advertised they still wanted to charge the window price.

I gained my deposit back and went to an alternative dealer. When I left a Negative review on the Facebook page the dealer simple turned off the review function.

Pentagon Mitsubishi sold me an expensive car with 15(!) individual things wrong with it, which they were very slow to resolve. Utterly uninterested in customer service. 1 star is infinitely more than they deserve. The manager should be sacked. I will not use any Pentagon branch again

Feb 2020 my 19, plate mokka went in to pentagon Mansfield for service 2 days after a warning light came on ....long story short...vauxhall still have my mokka over 4 months later , no updates dont return calls only telephone me when I contact them repeatedly, yesterday june 28th spoke to Charlie who said she would ask the manager to contact me ...guess what no call so I had to call again .when I took the car initially feb 18th I was offered a filthy courtesy car ..two filthy baby bottles,crisps on back seat and wait for it two tubs of mouldy baby food. This is now being dealt with by customer care .I have purchased along with my husband from pentagon vauxhall Mansfield for many years however, would never ever ever again , over 4 months waiting for a part !! And the customer care absolutely shocking

Hi we live in Manchester and had purchased a new Mokka from Pentagon Chadderton Branch located in Manchester back in 2013.

We decided on purchasing a new Mokka X ecoTec 1.4 petrol turbo model from Pentagon online due to the Covid 19 situation. We looked on the Pentagon website and found what we cosidered the best vfm option was actually purchasing from the Penagon Lincoln Branch.

I tel initially and was put through to their Senior Sales Consultant Mr Ian Bishop who came across as being helpful, knowledgable, and courtious in all his dealings with us. Ian dealt with the sale and provided an acceptable valuation on our existing car which was being offered in part ex for the new Mokka X we were purchasing.

The whole transition was simplified by Ian who arranged the 0% finance option for us, road tax, change of ownership and the delivery of our new car inc the collection of our exiting car all free of charge.

The day after receipt of our new car, and on closer inspection, I noticed the plastic lid inside the boot which covers the space where the air tyre compressor is located was broken ie three plastic clips on the lid.

As a result the plastic lid cover wouldnt close properly.

Also I had noticed the vehicle we had purchased had been advertised as having front/rear parking sensors but the car we received didnt.

I contacted Ian re the above and he couldnt of been more helpful and understanding. Ian confirmed a replacement lid for inside the boot would posted out to me directly, and having checked the spec for our new car confirmed it was advertised with front/rear sensors so he would be looking into this matter at his very earliest convenience.

I can confirm its been an absolute pleasure in doing business with Pentagon Lincoln and in particular Ian Bishop their Senior Sales Consultant who simplified the whole sale and purchase experience in what are difficult times.

Hi I bought my Vauxhall’s Insignia in Rochdale ,I have to say the staff are very nice, very helpful and supportive .I will recommend anyone looking for a car to go to Vauxhall in Rochdale !

Pentagon Derby. i purchased a Vauxhall Grandland 68 plate with 5k miles on clock. Broke down on 24 april. RAC said it was a fuel sensor fault. Pentagon Derby said no fault found, reset the cars computer and seemed ok. 1st June 2020, i could smell petrol before i got in the car. After my own investigation i found a petrol leak to the rear nearside. RAC towed it to Pentagon Derby and arranged a hire car for me. Pentagon Derby rang me and confirmed a petrol leak, car has only done 8k miles. They are still waiting for the parts to be delivered. under the terms of the warranty the hire car supplied is only for 3 days. They have had my car now for a week and therefore i am without a car. Totally disgusting customer service, i have now requested a replacement car or a refund but they even havent called me to arrange or aknowledge my complaint. i am now going down the road of appointing a solicitor.

1 star . Enough said

My husband's car was taken to Pentagon Vauxhall in Burton on trent for damage repair as an 'approved supplier' from his insurance company. The body work completed was shocking. There were drips in the paint, areas unsprayed and seals with paint on them. And when it was questioned and mentioned, the body shop repair guy was disgustingly rude. We left the car for them to fix the issues and then they caused further damage to other areas. The attitude from the repair centre was totally unacceptable and we will be raising it with Pentagon Head Office. Do not take your car here for repair damage, it's a shoddy job!

I had my clutch repaired under warranty. 10 months later it was faulty again but because it was out of warranty they wouldn't repair it without charges. They can't even guarantee their own work will last for 12 months. They wanted me to pay £97 for them to just assess what the fault was.

I bought a Nissan Note from Pentagon in Oldham. When I picked up the car I noticed there were no fuel in the car. I managed to drive it to the next petrol station before it died. I paid Pentagon to fill the car up when I purchased the car. I contacted them when I got home and they said they would send me a cheque for £20 which I thought was a bit derisory, but send it out and I would forget it, after 2 weeks I'm still waiting for the cheque. I have contacted Pentagon twice and all I get is "yeah we'll look into it ". I will never buy another car from Pentagon.

Do not use this dealership ! the commercial sales people are arrogant and dishonest. I was sold a bran new Combo van on the 27th November 2019 by the 29th it was recalled because it was unsafe and not to be rectified until mid January 2020. Although they promised a replacement vehicle in the meantime as of yet I’ve heard nothing from them since they promised a return call and definitely no replacement vehicle. It’s now the 10th Dec and I’ve still heard nothing from them.

Took a car in with electrical fault, took them a week to determine the fault & then charged well over £300. Spoke to a local independent garage on phone & they diagnosed problem accurately without even seeing the car, the fault is very common according to them! Will never use Pentagon again!

I made several attempts to resolve a minor issue with Pentagon Vauxhall Sheffield.
They could have sorted the problem for less than £100. Instead I was confronted by a group of girls giggling and being unhelpful and service manager that was not the brightest person thinking they were cleaver. I took out a county court judgement against them, escalated it to the high court and sued them for £1200.
I ended up with the last laugh. I agree with most of the people about this company they are great selling vehicles they are the scum with aftersales. Do not take any nonsense from them, the courts will help you
There is a saying if you can’t get a proper job as a mechanic, get a job with Pentagon Vauxhall Sheffield

Great service until you drive off the forecourt!! Then they wash there hands of you.
I brought a brand new limited edition vivaro , wish I spent more and gone to Volkswagen!!
RAC called out twice in first 6 months, dead battery 1st call out. RAC said the batteries are rubbish and I should get Vauxhall to replace it.
When taking it to them to check it over they said the battery was fine and wouldn’t replace it.
Second time the van went into limp mode with singable all over the dash. They had the van in and at first didn’t want to give me a replacement van untill I told them they could have the van back and they soon changed there minds.
After having the van for over a week they could find no faults at all with the van, surprise surprise!!
Then on the year and about 15k miles into ownership the dash comes up with service due and the spanner sign, Evan tho it’s 2year or 25k for first service!! this is at the same time the van is recalled for something to do with the parking brake! So when I call the not so happy service team at Derby they say they don’t have the parts??? HELLO!! Why recall and not have the parts?
I then get it booked in for the recall and to check the lights on the dash , asking for a courtesy vehicle I was told it will only take 30 mins so no need.
When I arrive to have the work done I’m told I’ll have wait over two hours which is a bloody joke as I had jobs booked in! So I leave it and re book this time with a courtesy vehicle. On inspection of the light they say it’s because it needs a service, Evan tho it’s not on 25k or two year old!! And it will be £340.00 not a chance of paying this lot that amount of cash!! Just a bunch of con artists!!
The staff at service are the most miserable people I have ever met.
If this stop just one person from buying from these commen I’ll be happy!!
JUST DONT DO IT !!’!!

I was quoted £443 for a replacement windscreen linkage unit at Pentagon Burton on Trent.
I thought that was a little excessive and have managed now to have it done for £160, bit of a price difference, don’t think I’ll use pentagon again 🤑