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4,2

Muy bueno

TrustScore: 4 sobre 5

17 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Refused to Accept My Return Within the 14-Day Return Period

I ordered a POS machine from this company, but after placing the order I decided not to use it because I found a better option. The product was never opened and remained in its original sealed packaging.

Within the 14-day return period stated on their website, I contacted the company by email to inform them that I wished to return the item. I then sent the package back in its original condition.

However, the seller deliberately refused to accept the returned parcel. As a result, the package was sent back to me instead of being processed for a refund. This makes it extremely difficult for customers to exercise their legal right to return an unused product within the return period.

Their website clearly states that returns within 14 days are accepted, but in practice they refused to receive the return. Because of this experience, I cannot recommend buying from this company. Please be cautious if you plan to purchase from them, as returning items and getting a refund may be very difficult.

19 de enero de 2026
Logotipo de Perfectpos

Respuesta de Perfectpos

Hi Thanks for your feedback, we send out 100s of items each month and obviously regularly receive returns for various reasons, It's absurd to suggest we deliberately refused your return! Looking back at the contact it seems the attempted delivery was on a Saturday when our entire distribution office is closed. I can only assume no card was left as we regularly collect missed deliveries on a Monday from the local sorting office. I can only apologise for your experience and ask if you have the terminal back if you can return it to us again we will refund you as soon as it arrives with us.

Valorada con 5 estrellas sobre 5

Great experience ordering from…

Great experience ordering from Perfectpos. I found what I required at a heavily reduced price compared to all other sites I searched on. The site is clear and straight forward with helpful advice and a wide range. Delivery was extremely fast and my purchase arrived well packaged and secure. I have no problem recommending Perfectpos.

24 de febrero de 2026
Valorada con 5 estrellas sobre 5

All round brilliant

Brilliant service. I called to confirm I would receive next-day delivery before placing my order. I received tracking details from their delivery partner about one hour after placing the order, and it arrived in under 24 hours. Postage was free, and the price for the item was the best I could find online.

5 de febrero de 2026
Valorada con 3 estrellas sobre 5

They are OK

They are OK, I did not receive next day delivery, contacting anybody is illusive and returning something isn't intuitive.

19 de enero de 2026
Valorada con 1 estrellas sobre 5

Pre-owned instead of new

The unit provided had been used before and was already registered with another account (as confirmed by sumup). Obvious indicators were that the box had been resealed after opening with new stickers (old ones had been left intact) and the unit was dirty, with the box contents in a random order in the box. Company has made no attempts to reply, having to go via my bank to try get this refunded.
Update 30/1/24: Still trying to get this either refunded or exchanged, the owner has stopped replying to my emails. Don't buy from these swindlers.

7 de noviembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Dont believe next day delivery…

Dont believe next day delivery purchased a sum up machine
advertised as next day delivery if order placed before 2pm as they will ship same day. placed order at 8.30am but they shipped it next day so won't be delivered until 2 days after purchased should've just got off amazon

19 de octubre de 2022
Opinión espontánea

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