Peter Cooper Group Opiniones 

Wish there was a minus! I ordered a new car through the Portsmouth branch of this company. I received video updates informing me of initially the build date of the car. Subsequently I received a video update that the car was built and was being shipped, with an update due in 3-4 weeks. Then silence no response to requests by both E-mail and phone to be updated. Six weeks passed and I was then informed, get this! The car was not even due to be built for another 3months????? The explanation I was given, by the manager, was that I had been lied to!! ( his words) and basically I could either WAIT or cancel!!
Wasted five months waiting for the car, wasted my time and energy visiting and contacting the branch and all I received was sorry you were lied to!!
If you want a new Volkswagen I would highly recommend you visit any other dealer other than Portsmouth Peter Cooper. I am sure you would be treated more respectfully and professionally.

Excellent sales experience. John Woodcock the Senior Sales Executive was friendly and helpful. As the car I purchased has leading edge technology and requires a lot of understanding, John invited me back for further awareness of the more detailed aspects, so I could fully utilise all the data the car offers.

I can't recommend Peter Cooper Group in Chichester enough. From start to finish of my initial enquiry regarding my new car, to the actual purchase, collection and aftercare..... it was all superb! Phillip was extremely personable, applied no pressure during the initial calls/enquiry, was super helpful and friendly, sending videos of the vehicle as it was a journey to the garage from my home. The car was in an immaculate condition when I collected it as promised! I highly recommend this garage.

Smooth from start to finish

Perfect experience!
Thank you to Steve Pegg for making the experience of buying our new car so easy.

Exceptional service from the wonderful team at Peter Cooper, Chichester.

Particular thanks to Sam from the service department who was so helpful and polite and exceeded our expectations.

Great people and highly recommended!

I handed in my car for repairs -PETER COOPERS SERVICE MANAGERS WERE EXCELLENT IN HANDLING MY CONCERNS REGARDING THE REPAIRS - THEY WERE UNDERSTANDING AND VERY KINDLY ADJUSTED MY REPAIR BILL TO THE FIRST QOUTE THEY HAD GIVEN - I AM A VERY HAPPY CUSTOMER AND WOULD RECOMMEND THIS DEALERSHIP BECAUSE THEY ARE VERY FAIR ! EVEN THOUGH THEY WERE SPOKEN TO RUDELY (VERY SORRY ABOUT THAT ) THANK YOU PETER COOPER HEDGE END DEALERSHIP FOR YOUR UNDERSTANDING AND HELP !PETER COOPERS HELP WITH MY CAR !

Peter Cooper, Shirley Southampton..... I've never come across such a bunch of cowboys who give the motor industry a bad name, never mind the VW brand. I dealt with Oliver the manager, Jack, James and Zak who were all as dishonest as each other.... all just desperately trying to make their bonus! I bought a car remotely from them based on trust and numerous highly detailed calls. When I arrived to collect the car it went from being described as 'mint' and immaculate (being only 6mths old I believed them) to a 'second hand used car'. It was covered in marks and scratches with an attempt to cover them up with a touch up stick; it immediately became apparent that they had blatantly lied to me. Unwilling to initially help me, I nearly cancelled the sale, but eventually they reluctantly attempted to resolve the stuation, albeit at the cost of blackmailing me and asking me to delete the feedback request from VW. When I asked what would happen if I didn't delete it, they said they would cancel the sale of the car; despite me having paid for it 7 days beforehand and travelling 250 miles to collect it. Even when I escalated this to VW head office, they continued with more lies and took no accountability of their bad practice. I would avoid this garage at all costs, they're liars, manipulators and just downright unprofessional.

Good Company.

Fantastic service and aftercare by the Hedge End VW team when i experienced a problem on my Golf

Avoid avoid avoid.
Brought a car from here last Dec still not had issues resolved !
Sales experience wasn’t great, room full of blokes that didn’t like me asking questions about the car’s history etc, but it was the car I was after so went with it. Wish I hadn’t , shocking after service care, lots of promises made at point of sale that never materialised, despite chasing with phone calls & emails which were just ignored.
Emailed the sales manager, who’s name I’ve been asked to remove from this post !, who again was useless, didn’t reply to emails unless constantly chased and then just stopped communicating.
I never wanna deal with this dealership or people again.
I would suggest buying your car elsewhere and don’t believe a word they say.

Booked an air con regas online, very straightforward process. Turned up and the process was complete in 50 mins. Everyone there was very polite and helpful and got a cheeky complimentary coffee too. Office is going through a revamp but no real issue there.

Excellent service from Phillip - courteous, professional and informative - when we bought a T-Roc convertible at the Chichester branch. Thank you.

Shocking customer service . Totally different attitude when selling you a vehicle than the attitude that they have when issues are identified and confirmed with the vehicle that were obviously there at the time of purchase but went unnoticed until recently . These issues are nothing that I have done to the vehicle but they have flatly refused any help whatsoever in getting things put right and I do not accept their reasoning as to why at all , some of which were laughable., Apparently these issues are normal but other vw dealerships say different however they still quoted me £1300 to put these "normal" issues right . Vehicle has been inspected by a local VW bodyshop who have also confirmed the issues and quoted me half the price of Peter Cooper Portsmouths quote , make of that what you will .
I have bought 4 VW Passats in 5 yrs and would have definitely been back for another early 2025 but this experience has put me off buying or dealing with VW again. I strongly believe this is not my problem to sort out and as I am so unhappy with the service that I have received I have contacted the motor ombudsman . The only thing I regret not doing is reading all the negative reviews that they have accumulated before parting with £34k .

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I will not be discussing it further with anybody at PC there is no point we are done . The issues were there at the time of purchase I know this and PC know this it just wasnt picked up at the time of purchase (apart from the bonnet ) but its me lumbered with the huge bill. The amount of miles travelled is irrelevant , panels do not rattle loose and move and I am hardly likely to have any servicing or repairs done at PC when I live 2.5 hrs away . When I considered bringing the vehicle to Portsmouth I was told by Peter Hand " you might as well get it sorted out at your nearest dealership" basically passing the buck. O and I was quoted £1300 by an employee of PC who suddenly left the company overnight when I asked about it . Peter Hand said when the matter was passed to him " I understand you have had a quote for £1300" . I dont even want the car anymore any joy or pride I had for it is long gone, the whole experience has bee n awful. As I said before I am in the process of taking the matter further .

Went to Peter Cooper VW Portsmouth today to sort out a new service plan for my GTI. We were looked after by Kirsty Hunt who I want to say is a true credit to Peter Cooper VW. She went above and beyond to make sure the service plan was right for us. She was happy to answer all our questions, of which their were lots. She was a true professional and really friendly also. This is why we've been buying cars and getting them serviced and MOT'd at Peter Cooper VW Portsmouth since 2009. What ever your paying Kirsty it's not enough.

Southampton Shirley branch, very rude customer service at part department, another time I gave them a correct part number but ordered a wrong item without feeling wasted my time.
No recommend if you csn have second option.

Over a year ago I bought a VW Golf from Peter Cooper Hedge End. Once the car was sold they were totally disinterested in sorting out any problems and trying to talk to anyone was a nightmare with many calls totally ignored.
I found out that my Handbook was missing and the sales person told me he would sort it and one would be put in the post. Needless to say it never arrived! Recently it needed a service but no service book and again no one interested in helping. Due to all of this my golf is sold and I will not be returning to the VW brand.

John the salesman at Chichester done my daughter proud thank you
100% trustworthy
Yes he’s obviously got got make the company and himself money but he honest
Wouldn’t go elsewhere all the time he works there

I recently bought a used VW ID.3 from Peter Cooper in Chichester and I've got to say that it was the best car-buying experience I've ever had. John Woodcock dealt with me from start to finish and I really appreciated his no-nonsense approach. He exceeded my expectations - he did what he said he would do, when he said he'd do it, and the whole process was seemless and (dare I say it) very enjoyable. I'd definitely buy a car from them again as I've had bad experiences with other VW dealerships closer to home - I had to travel nearly two hours to view the car but it was worth it. Don't be swayed by the low rating of the Peter Cooper Group on Trustpilot, if you look at reviews for Peter Cooper VW in Chichester, they get great reviews. 5 stars!

Bought I used Jeep Renegate, few months later I discovered faults I reported. I had to insist the have the car booked into their local garage to me. Turns out it is an issue they could not fix as they have no access to the car system and only the authorised dealers can. Ensured me I was covered by their warranty asked me to book in with Snows. I have then discovered that the policy they provide as guarantee does not cover the fauls my car has and now they are avoiding me because they do not want to pick up an expensive bill. Very present when they sell, elusive when you uncover what is behind a nicely valeted car. Poor.