PetSafe® Brand Opiniones 

We have had a Petsafe in ground fence for 10yrs, 2yrs ago we had lightening hit our dog fence and ruin it, so we purchased another one and we were talked into a surge protector because “it would keep it from happening again, and it was guaranteed” well last week we had another lightning strike and blew the surge protector out of the wall! We called Petsafe and got a “bummer” type response and that we needed to spend another $120 because it wasn’t covered.

Awful service and customer care. Amazingly in July 2024 these people are still blaming BREXIT for their poor service and lack of communication(come on, the laws changed 4 years ago!)
My experience: ordered on what looked like a UK website, in English and in £. On 17/6/24 Advised 7 - 10 days for delivery. A week later on 24/6/24 got another email saying will be delivered in 10 - 14 days. At no point before ordering is it stated that this item is coming from Holland and will have such uncertain delivery.
Cust services advised me on phone to buy from local shop and return original. Today I tried to return and because they want it back in Holland, the total postage costs will pretty much equal the cost if the item (£25).
Deceptive in that they do not clarify this is from out of UK and comes with strings attached to returns, and has a prohibitively high cost of return.
I won't buy Petsafe again - terrible service.

This company is aware out of date, non supported and therefore unusable products are being sold and does nothing! Avoid

Had a really great experience with PetSafe customer support. Part of my ScoopFree litterbox broke, and when I couldn't find the replacement part online, I called the support line. The rep (Miles) was extremely kind and helpful, and he even took the time to ask me about my pets. They ended up helping me identify the correct part and shipped me a replacement free of charge! Excellent experience and I would recommend calling if you have any issues with their products.

Got the ceramic cat fountain. Despite taking care while washing it, within two years the bowl developed a crack. I emailed them to ask if I could order a replacement, got told "unfortunately any components made of ceramic are not available as spare parts." So the fountain is going to end up in landfill because they don't think ceramic parts might get damaged and need replacing. They offered me a discount to buy a replacement, but the prices on their website are so high compared to other retailers that I'd have saved £2, and why would I want another of the same fountain now I know I can't get replacement parts.

I was going to order a ramp from Amazon. I called Petsafe and they convinced me to order directly from them. For a year guarantee and easy returns. We were unable to use the ramp for our pup undergoing surgery. Returning the ramp cost $108 in shipping costs. I will never order from Petsafe again. Most companies will at least give a return shipping refund. Next time Amazon all the way!

Offizelle Schweizer Niederlassung und ab 90Euro gratis Versand.
Das die Ware ohne Verzollung aus den Niederlanden geliefert wird steht nachher nur im Kleingedruckten. Oder man merkt es wen der Paketbote die Nachnahme einkassiert. Seeeehr kundenfreundlich!!!
Leider kann ich keine Minus-Sterne eingeben einer ist nämlich noch zu viel.

Het kattenluikje met microchip ging vaak niet open, zodat mijn kat niet naar binnen kon.
Mijn kat gaat vaak naar binnen met natte pootjes en daardoor is het mechanisme waarschijnlijk wat vervuild.

Email gestuurd en dezelfde dag reactie: Probeer betere batterijen en als dat niet helpt dan krijgt u een nieuw luikje. Met de duurste batterijen ging beter, maar ook vaak niet. Gemeld en meteen weer antwoord: Ze sturen een nieuw luikje op.

I have over $900.00 in useless product.

We first bought a wireless invisible fence for our dog. It worked well until, at the cottage , a few drops of rain hit the transmission unit. No fuse of course - It just died.

So bought a new one off Amazon and it worked for - 45 days until the collar stopped working. Sadly Amazon said the warranty was for only 30 days ! We called Petsafe multiple times - no answer and our call was not returned.

Stupidity, we bought an in ground unit. 6 hours to install the in ground wire. It lasted about as long! The collar again stopped working after 2 weeks with absolutely no recourse.

Poor quality and no customer support. Don't throw you money away on this company or it's products.

Templet does not show where to place screw holes, very costly for a small pet door,$90.00.. Plastic screws heads break off at the lease bit of tightening.
Needed immediately so had no time to check prices.

Mittlerweile die 3. Hundeklappe von Petsafe gekauft. Leicht zum einbauen, hält Ungeziefer fern, zieht nicht. Haben die Plastikschrauben gegen Metall getauscht. Sind absolut zufrieden.

I have a pet safe wireless transmitter, it continuously shocked my dog within the containment area, while the transmitter box wasn't plugged in. Petsafe have told me if power to the transmitter is lost the dog will get shocked, this is normal. I wasn't aware of this luckily I was home and heard him distressed. Surely this is not safe for pets .

Great customer service! I recently bought a cat chase laser from amazon but was on the petsafe store within amazon. It went faulty after 33 days so amazon wouldn't help me. On the off chance I contacted pet safe via the website and explained. Within the week they got back to me with a choice of a new laser as my original was no longer in stock. They kept in touch throughout and are sending me a new one soon! Thank you

I inherited a cat-flap with my house, but after 24 years it had perished & needed replacing (or a new door).
I contacted customer service who were extremely helpful in identifying the model of a suitable replacement that would fit the existing hole in door. The replacement worked perfectly, so a big thank-you to Gaelle for her help and patience.

I have a PetSafe transmitter. When I was putting the wire into the transmitter the little red tab that holds the wire in place fell off. The transmitter is barely out of to the warranty period. I contacted PetSafe so I could send it in for repair. They told me I would have to buy a new one because they don't have a repair center. When I purchased the PetSafe product I thought I was dealing with a major, reliable and respectable company. Today I discovered that PetSafe is nothing but Bush League. Incredible!

Another cat is getting in, causing damage to our house and distress to our cat. Even though we have a catflap from PetSafe costing over £100 which is supposed to only allow our cat in (based on its microchip)

We rang PetSafe. They told us that this can happen and there is nothing we (or they) can do about it.

So if you want a cat flap which stops other cats getting in, according to PetSafe you best not buy one of theirs.

Kaufen Sie keine Katzenklappe mit der Marke Petsafe. Bei Meiko kaufte ich eine, die leider nicht funktionierte. Meiko schob mich direkt zu Petsafe. Seit September muss ich immer wieder Fragebogen ausfüllen, Quittung einreichen etc… und dann hört man nichts mehr. Auf meine Nachfrage stellt sich Petsafe nichts wissend an. Das ist so eine Frechheit.

I purchased a replacement part (water pump) for the Pet Well Platinum Fountain. They charge a flat rate shipping fee of $9.95 (!) for a $20 replacement part. After I found the product on Amazon, I attempted to cancel my order.; however, there is no way to do so on their web site. There is also no way to e-mail them through their web site or chat with a service agent. I attempted to contact their customer service line, but after being on hold for an hour I hung up. I tried to call again and requested a call back. They called at an inconvenient time (they give you an 8-hour window, ending at 5pm EST, for the call back!) when I was not able to answer. I had to call back and go through the queue. This time they said they had closed early due to inclement weather. Do not order an item through their web site under any circumstances. The shipping fee is unreasonable and outrageous, you can't cancel an item, and it is impossible to speak to a customer service agent. Buy directly from Pet Safe at your own peril.

Worst company ever. Every product we have purchased from them ended up not working. Cheap crap. Stay away from this garbage company. I threw way too much money away on the defective garbage they produce. No customer service. You’re left with defective non-working trash that your poor pet is impacted by. Stay far away from this company.

These people at "petsafety" care not for your pet's safety if your pet is a dog. These positive reviews must be for cat boxes and squeaky toys. We purchased the PetSafe Stay and Play fence system in February and lived with it, tested it, charge didn't last long, etc on our dog, off our dog. The collar buzzed erratically inside. We even put a sign on Abraham's kennel that WE MUST REMEMBER TO TAKE IT OFF AT NIGHT. This is a giant Schnauzer. I decided in December that we must have gotten a bad collar. So I purchased a second collar giving us a grand total of $545 for this system. Trying to be a team player, then I would settle on the first collar later. Same thing. Inside, in the kitchen it would go off and Abraham would go freakin' bezerk. If he was wearing that thing we would not have been able to manage the clasp which is a cheap knockoff of a good clasp. Even the webbed collar is cheap. By now I have $545 on a white elephant. I put off calling, busy over the holidays, etc. and finally made the dreaded call. Amazon generously will gave me a refund on the “new” since I accidentally called within the 30 days. The rest of the crap got me to "call the company." That worked well. “So sad. Tough. What warranty?. We can replace it with an inground, wired system that we could drag around and watch for the weed-wacker and the lawn mower. That, for an additional $50 plus shipping. I said “absolutely not…. No no no nada.” Next option is a collar that the dog can wear 12 hours on, 12 hours off. I kid you not. That’s because it will irritate the animal’s skin. Petsafe cares nothing about safety, customer service, their reputation, or their AMAZON REVIEW. I will be sending this to the BBB and trust pilot. It will be buried under the glowing catboxes and twinkle toys no doubt. The collar, by the way, doesn’t work in the house because it’s too close to the transmitter apparently. That’s a ways away in our house. I cannot tell you, warn you, or express to you how irresponsible, dishonest (why don’t they say we must take the collar on and off each time FIDO enters and exits your home? Perhaps because who can keep track of their dog’s every movement?) Another complete expensive, very expensive, frustrating, exhausting experience brought to you by AMAZON and an irresponsible company the AMAZON name supposedly touts. BAD BAAAAAAAAAAAAD EXPERIENCE.