Great online store. Fast dispatch of my order for two models & jigsaw puzzle, all superbly packed & thus arrived in perfect condition. Ordered Friday & delivered Monday. Free postage is offered at... Ver más
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Consulta las opiniones de los clientes
Easy to find what I was looking for, no problems with the ordering and arrived quickly. Excellent service as usual.
Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... Ver más
I've bought from George at Phillips Hobbies before and find his customer service from start to finish excellent from the word go. Not only does he take the time to try find models requested, but the c... Ver más
Información sobre la empresa
Escrito por la empresa
Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.
Información de contacto
Correspondence Only: Phillips Hobbies, March Self Store, PO Box 1, Three Acres Business Park, Creek Road, PE15 8SW, March, Reino Unido
- sales@phillipshobbies.co.uk
- www.phillipshobbies.co.uk
4,9
Excelente
670 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer care from start to…
Excellent customer care from start to delivery
6 de septiembre de 2024
Excellent supplier
Good communication fast delivery of quality item. Good choice of models in stock. Will be using them again.
4 de septiembre de 2024
Well made diecast models .A few more to…
Well made diecast models .A few more to get yet ,if I can find them .
1 de septiembre de 2024
Good service
5 de agosto de 2024
Very pleased with this product it was…
Very pleased with this product it was packaged very well and arrived on time
4 de agosto de 2024
Absolutely outstanding service from…
Absolutely outstanding service from Phillip and his team - they could not have been more helpful or responsive.
30 de julio de 2024
Brilliant service
30 de julio de 2024
Great service from Philips Hobbies
Great service from Philips Hobbies. The models are well priced and arrived quickly. They are always well packed! Thank you
11 de julio de 2024
Fantastic
Great selection of models at affordable prices. Delivered safely and promptly. Much more realistic prices than other model sites like 'Corgi'.
9 de julio de 2024
Purchased online
Purchased online, a couple weeks back still haven’t received the item which is disheartening as I’ve read so many positive reviews but it must just seem all too good to be true
28 de junio de 2024
Opinión espontánea
Respuesta de Phillips Hobbies
Good morning,
Thank you for your recent purchase and review. Please can you get in touch with me with your name, email and order number, as I cannot find any details on our system.
Please email support@phillipshobbies.co.uk and I will get back to you. I have also requested more information via Trustpilot, so you can provide these details here if it is easier.
We will always rectify any issues when given the chance to, so it is disheartening to see you've left a two-star review before contacting us for support and notifying us of any problems with the carrier.
I look forward to hearing from you so we can get this resolved :)
All the best
George
Phillips Hobbies
Respuesta de Phillips Hobbies
Good afternoon,
Thank you for your feedback and recent purchase. I am sorry to hear your order is yet to arrive. This is our first-ever 1-star review, as all orders usually arrive within 48 hours.
We dispatched your parcel on July 1st with Royal Mail Tracked 48. I will contact RM to find out when your item will arrive and why it has yet to be delivered.
Please accept my sincere apologies for the delay. As a small business doing all it can to offer the best service, we are just as frustrated as you are.
I have followed up with you by email and will keep you updated.
Have a lovely weekend!
All the best
George
Phillips Hobbies
My package was well-packed.…
My package was well-packed and was delivered promptly, I am very delighted with the service from start to finish.
25 de junio de 2024
Prompt delivery and excellent packaging.
25 de junio de 2024
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