Switched providers after Picktime ignored months of feedback—best decision ever
I used to manage two separate business accounts under Picktime's Pro plan. While I wanted to love the platform, the daily administrative workarounds became unbearable. Before making the decision to leave, I emailed Picktime support three separate times over several months, giving them ample opportunity to address my concerns or share their roadmap. I received zero meaningful solutions, confirming a disappointing lack of customer care.
I have since migrated to a new booking provider, and the experience has been night and day. My new provider is incredibly customer-focused and proves to be the perfect fit for both sole traders and growing businesses. Making the switch only confirmed just how outdated and restrictive Picktime’s system actually is.
For context, here are the exact issues (around 70% of the issues I was facing with them) Picktime failed to address, all of which my new provider handles effortlessly:
No or limited or unclear Admin Overrides: With Picktime, booking a client on a "day off" required me to manually change my global working hours, book the client, and change them back. My new provider allows seamless admin overrides.
Rigid "All-or-Nothing" Payments: Picktime wouldn't let me require upfront payment for some services while allowing post-payment for others. My new system offers total payment flexibility per service.
Paywalled Basic Features: Despite paying for two Pro accounts, Picktime tried to force me to upgrade again just to use basic discount codes.
Broken Navigation Links: When sharing a link to a specific service on Picktime, the "Home" icon redirected right back to that same service instead of the main menu—giving clients the false impression I only offered one service.
No Service Duplication: Picktime forces you to manually recreate similar services from scratch. My new provider lets me duplicate and edit services in seconds.
Forced Branding on Paid Tiers: Despite being a paying Pro subscriber, Picktime refused to let me remove their logo.
Outdated File Restrictions: Picktime bizarrely only accepts JPEG files, making modern, high-quality branding a headache.
Confusing Calendar Invites: Picktime's Google Meet integration sent my internal "padding/buffer" time to the client's calendar, causing constant confusion about appointment lengths.
The Verdict:
If you are a sole trader or a business looking for a platform that actually values your time and client experience, look elsewhere. Picktime’s lack of basic features and refusal to listen to paying customers forced me to leave—and seeing how effortlessly a truly customer-focused provider handles these exact needs, I only wish I had made the switch sooner.
They get 2 rather than 1 star because I think they genuinely want to help - but simply can't due to lack of knowledge or technical ability. I suspect it might be a small time operation branded to look bigger than it is.