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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

So diappointed in our order. We ordered the One Fit Lid and it doesn't fit our cup. They tout that all is compatible but after doing a lot of digging, we have not learned they updated their design... Ver más

Valorada con 1 estrellas sobre 5

Complete misrepresentation on priana and the company doesn’t care! Advertisement shows the cup upright. (First picture). Second shows my cup sunk when it was completely filled. Per the company it wi... Ver más

Valorada con 4 estrellas sobre 5

I bought the Pirani 32oz Companion bottle and love that it fits in my car's cup holder compared to other bottles. However, the thinner steel vacuum insulated walls don't keep ice as long as other,... Ver más

Valorada con 2 estrellas sobre 5

Cups look nice, however the design my wife received is not dishwasher safe. They arrived with stickers in the lids that had to be removed with alcohol. The most important fact is that they are not Ame... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Belleza y bienestar

Información proporcionada por diversas fuentes externas

Pirani Life’s Mission is to bring reliable and innovative products to the market that encourage people to live more sustainably.


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 44% de las opiniones negativas

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Todas las opiniones

(38)

12 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

So diappointed in our order

So diappointed in our order. We ordered the One Fit Lid and it doesn't fit our cup. They tout that all is compatible but after doing a lot of digging, we have not learned they updated their design 2 months after we ordered our cups. Now we cannot use them to travel.

24 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

does not stay cold, and no return if you try it.

Cup does not keep anything cold any longer than a red solo cup. Tried to return, and was told only unused products could be returned. How do you know you don't like a product unless you try it? Left on my counter with ice, in an air conditioned room for 6 hours. All ice was melted. Actually made my drink hot at the beach.
Trash product and service.

4 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

False Advertisement.

Complete misrepresentation on priana and the company doesn’t care! Advertisement shows the cup upright. (First picture). Second shows my cup sunk when it was completely filled. Per the company it will work upright 3/4 filled, notice mine on its side. And finally empty, it’s as close as you can get to upright. Who wants a cup that only floats when it is empty?

14 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have spent hours communicating

I have spent hours communicating. O purchased 2 large cups, because they looked nice and my favorite and only hardware sold them, Westlake Great Ace Hardware store in Ellicott City Maryland.

Over a month ago someone was going to call me back and 2 emails later nothing, customer service is not good and those cups are made in China. I try and only purchase American brands, i lived in Tainjian for 3.5 years and learned why prices are cheap and quality is poor. Good design and quality control is not existent.

I worked with Pirani did all they asked tested and pictures they asked for, and as I mave have Asperger's Syndrome I am truly the most honest man with the highest level of integrity.

So warentee is bogus am out 2 26 ounce tumblers but I find that acceptable. Its not about money its about the integrity of a company that does not honor its products.

In life and Marketing it takes 10 good reviews to overcome 1 bad.

I collect tumblers and this surely seems bad customer service.

Sincerely and Respectfully Yours Dr Richard Uslander.

26 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The cup ain’t tht great I’ve had mine 3…

The cup ain’t tht great I’ve had mine 3 days the top won’t stay shut I guess faulty latches overall I would rate ur cup a 2 it has a good drinking mouth piece but cover won’t stay latched an if u put much ice at all in cup can’t screw shut if get shut can’t drink cause straw blocked by ice would not recommend this cup an if hadn’t thrown box away I would have returned it

28 de junio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great product, but thinner walls for stacking do not insulate as long as other, thicker products

I bought the Pirani 32oz Companion bottle and love that it fits in my car's cup holder compared to other bottles. However, the thinner steel vacuum insulated walls don't keep ice as long as other, thicker walled products.

This is fine, though. Ice will keep longer than having no insulation at all, just not as long as those thicker, non-stackable bottles and tumblers.

I guess it's the trade-off for the convenience.

6 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lackluster tumblers and even worse customer service

I purchased a 26oz tumbler and was very disappointed, it barely held ice for 5-6hrs. I sent Pirani an email, the next day and requested a refund. They are wanting me to pay out of pocket to ship the cup back, instead of just emailing me a prepaid shipping label like most reputable companies. I would not recommend Pirani, lackluster tumblers and even worse customer service.

25 de marzo de 2026
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

Hi Jordan,

Thank you for your feedback. We're sorry to hear you are unhappy with your experience.

Our tumblers are designed to keep drinks cold for 12+ hours under typical use, but factors like how full the tumbler is, outside temperature, and ice type can all impact performance. That said, we completely understand how frustrating it is when something doesn’t meet expectations.

Regarding returns, we do offer refunds on unused items, and in this case we made an exception to extend that option. As outlined in our policy, return shipping is the customer’s responsibility. As a small business, we’ve structured things this way to keep our products as accessible as possible without building those costs into every purchase.

We truly never want someone to walk away disappointed, and we appreciate you giving Pirani a try. We’ll continue working to deliver the best possible experience for our customers.

Valorada con 1 estrellas sobre 5

Poor design on lids

This cup keeps thing cold just fine. Problem is the lid doesn’t stay on. Once you seal the lid with the flap, pressure builds and pops the lid. Bad bad bad. Now they have a screw down lid. I imagine this was a fix for the poor original design.

2 de marzo de 2026
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

We're so glad your enjoying your cold drinks with your Pirani! As for the lid, our OG Cups have the air-tight lid that you press-down. Be sure to keep the gray flap open when pressing the lid on/ taking the lid off of the tumbler. Here is a quick video link to explain further: youtube.com/shorts/35y40fgfNRY?feature=share

If you're using it to drink hot or carbonated drinks, the steam might not have somewhere to escape to and builds up the pressure inside which causes your lid to creep up. In such case, we recommend leaving the flap part open for a moment to let some steam or carbonation out before you close the lid. This way, the pressure escapes insted of building up.

Valorada con 2 estrellas sobre 5

Made in China Not! The USA

Cups look nice, however the design my wife received is not dishwasher safe. They arrived with stickers in the lids that had to be removed with alcohol. The most important fact is that they are not American made as they claim. They started in States and now ship their manufacturing to China. Will never support an American company that does that!

26 de febrero de 2026
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

At Pirani, sustainability is our top priority. While we would love to manufacture our tumblers in the USA, there are currently no insulated tumblers on the market that are made domestically. The manufacturing infrastructure simply doesn’t exist.

Our tumblers are made in the same region of China where all insulated tumblers are produced. We carefully select manufacturing partners who align with our commitment to quality, fair labor practices, and environmental responsibility having visited firsthand.

As a growing company, we are committed to making a positive impact both globally and locally. While our tumblers are made overseas, Pirani actively supports the U.S. economy by creating jobs in areas like design, marketing, fulfillment, laser engraving, and customer service. Majority of our team are based out of Black Mountain, North Carolina where we continue to be a growing employer!

We also partner with American organizations to further our mission of reducing single-use waste through 1 Percent For the Planetwhere we donate 1% of our SALES each year to our partners. Every purchase helps us expand our efforts, allowing us to invest more in sustainable innovation and continue growing a business that benefits both people and the planet.

Valorada con 1 estrellas sobre 5

Accusatory and unapologetic

After returning two cups that I was not satisfied with since they did not keep my coffee warm for more than a half hour they refunded me half of the cost. They stated that they were dirty and moldy completely not true! Besides being unsatisfied with their product their customer service was accusatory instead of being apologetic. Stay away if you have a problem you're screwed

23 de enero de 2026
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

I am very sorry to hear about your experience, Laura. We strive to provide a high level of service and a quality product, and it sounds like we missed the mark for you.

While our records indicate the refund was processed according to our return policy, I apologize if our communication felt accusatory rather than helpful. We are continuously working to improve our customer support and return inspections.

Valorada con 3 estrellas sobre 5

The overall cup is nice

The overall cup is nice. However, it does not float as advertised. Also it took 22 days to receive after order, took 3 separate emails after day 15 to finally receive an email that stated that they don’t work on weekends.

25 de diciembre de 2025
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

I am sorry for the delay in your order and the trouble with the float feature. Our tumblers typically float when filled about 3/4 full, as filling them to the brim can sometimes make them too heavy to stay buoyant.

Regarding the shipping, we experienced a major influx of orders during the holiday season that caused those delays. We have since returned to our usual cadence, and regular orders now typically take about 2 to 6 days for delivery.

Here's a quick video in case this helps: https://www.youtube.com/shorts/cIEZUUhNrv0

Valorada con 2 estrellas sobre 5

Lid pops off

My wife bought us 2 and we are not happy. While it’s good for cold drinks, when we put our coffee in, the lid secures but after a few minutes, it pops off. The coffee is not that hot but for whatever reason, the lid pops off. Not good!

28 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

These are the absolute best

These are the absolute best. I'm working in eliminating all other cups. They stack so nicely to fit in the cupboard. Dishwasher safe! And the lids are all the same size no matter which cup. Just got the wine style ones too! Love them!

26 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Get Yourself 1 or 10 😉

I absolutely LOVE Pirani! Not only do they have a phenomenal product, they are also phenomenal humans! I also love how easy their cups are to travel with and clean. I take it literally everywhere for both hot and cold drinks! 10 stars!

9 de agosto de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

I purchased 5 of these cups

I purchased 5 of these cups. The claim that it keeps liquids hot for up to 6 hours is no where's near the truth. I put my coffee in here and within an hour it's about lukewarm. May be good for cold but I've not used them for cold.
Your claim is false.
On the other hand it's nice to be able to wash in dishwasher. Lids top shelf dishwasher safe. I've not tried it yet.

9 de noviembre de 2021
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

We are very sorry to hear that you are unsatisfied with your purchase. Have you been keeping the lid on the tumbler when experiencing this issue? Without the lid, this will cause heat to escape much quicker. Please email us at support@pirani.life so that we can help resolve this for you.

Valorada con 5 estrellas sobre 5

LOVE these!!!!

We are tickled with our set of Pirani cups. We use them daily, so much so the insides stained. This was easily remedied by the baking soda scrub technique, making them appear new again. These cups have become out go-to coffee cups: No more re-heating our coffee in a microwave (yuck), as they keep our 12 oz coffee very warm for a very long time.

19 de noviembre de 2020
Opinión espontánea
Logotipo de Pirani Life

Respuesta de Pirani Life

Thank you so much for the great feedback. Glad to hear you're enjoying your Pirani's!

Valorada con 5 estrellas sobre 5

So happy with this purchase!

I purchased the 4-pack in white and absolutely love these cups. I bring one with me everywhere I go. They're exactly as advertised, and I was sent updates while they were en route which was super helpful. Highly recommend!

18 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love my Pirani cups!

I love my Pirani cups. They stay hot or cold forever. I’ve had my first ones for over a year and a half and carried them all over, accidentally dropped them on occasion, and they still hold up great. The lines for ounces are so clever too. Great customer service and nice selection of colors (just got the pink and love it!).

16 de noviembre de 2020
Opinión espontánea

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