Play.com Opiniones 

Every time I've ordered something from Play.com something has gone wrong. And that covers the last five years.

Stick to Amazon or Ebay!!!

We ordered items, only to find out our items wouldn't be received for ages... we cancelled the only way PLAY.COM allows you, by "contacting the seller" on the your account section.

We did this straight away, making urgent requests for cancellations. We had no reply and over the next 2 days received "your order has been shipped" notifications...

currently trying to cancel the orders with each of the sellers which in itself is a nightmare!

Never again.

Play.com via youwantitwegotit.

Ordered a DVD which didn't come.
Emailed them and said it hadn't come and they emailed me back to say they will be sending another one out within 2 days. I emailed (as they stated) 30 mins after that email was sent to confirm I didn't want another one as it's nearly Xmas and the 2 days wait for it to be posted and then the 6-7 working days delivery would make it just after Xmas. (Getting it delivered to work so won't be there to get it) they had 'apparently' sent another DVD out and then saw my email.

I work for an online company I personally go through the post to pick out orders if customers change their mind. Where as I didn't have the option. They presumed I would want a replacement.

No happy at all and wouldn't order from them or play.com now.

This site used to be awesome up until a couple of years ago. I used to buy EVERYTHING I could from here, choice was excellent, delivery was fast and customer server was brilliant.

However, then something changed, I'm not sure exactly what maybe it was the addition of the market place or the sale to Rakuten, but it went downhill in every way faster than a bobsleigh.

Sadly these days I avoid it like the plague and wouldn't consider buying anything from here.

This website used to be great years ago and now they use 3rd party sellers and the customer service is appalling.

Its been well over a week since I placed an order and it has not arrived. I call Play.com to be told its non of there business and I have to contact the 3rd party retailer which can have up to 3 days to answer my email. They would not refund my account or cancel the order. Awful customer service, unacceptable delivery times. overall a very bad experience and will not order again.

Play.com lost all credibility when they moved over to mostly 3rd party retailers.

This review of play.com was produced in November of 2013 after I discovered, on review of my credit card statements from June, I had not received a refund I had been promised. I followed all of their instructions for return of the product and was promised a refund within 3-5 days. I kept my proof of postage along with everything which was required, so my claim against them was without dispute.

The problem was, they delivered a different item to the one ordered, the item was returned, so now I am without both my money or any goods.

On chasing this up play.com , they sent me the following email which I quote:

"I have spoken to our Merchant Helpdesk regarding the return of the item. Unfortunately, due to the amount of time elapsed we are unable to assist further and you will now need to claim through the small claims court. I apologise for any inconvenience caused."

My verdict - do not deal with this company, they are immoral and dishonest.

This company used to be great years ago but now they only seem to use third party sellers and in my experience the service has gone down greatly. My last attemp to purchase something ended up with me waiting for weeks for my order to show up before finally getting my money back. I now boycote this company

Have used play a few times for CD's and DVD's and am very happy with the experience. The question of getting new releases on launch day is not one i can comment on as i havent done it yet. Have taken a while for some items to be delivered.

Got a few dvd`s and games from play.com. They all arrived promtly and in good condition! Will defo use again!

absolutely dire!, I have had nothing but problems with my recent order's. I needed one item quickly so I paid express; I received the wrong item. Play would not send me the correct item even though I paid express until they had processed my return which would have takes ages!. I had to reorder my item from dabs.com who I highly recommend because the item arrived the next morning with standard delivery... already put off from other orders that have taken weeks to arrive I decided to order a Rj11 cable for my phone as it was the specific length I needed and I thought well they cant mess this up.... Wrong; I received a phone case, I have no idea how they do this but they succeed in cocking everything up. To make it even worse the seller "guiltyGadgets" ignored my emails and I had to wait weeks before play finally processed a refund... I will not order anything again from this company. I will stick with the reputable places like; dabs, ebuyer, scan, amazon and even ebay over play. Never had a single problem with any of the other places.

I used to buy lots of stuff directly from Play.com, but since they went over to selling through merchants only i lost faith.., so simply put i've stopped buying from them...

I have ordered 3 times from Play.com now and twice it has been a nightmare....Order just showing as "processing" for days and days.

Contact them to see what's happening with order and get no reply.

Will not be using again !

going back about 5 years ago i would have said they were excellent. Not any more they are middle of the road. Too expensive and not enough products, theyve really gone downhill recently.

Hatte bis jetzt noch keine Probleme mit play.com - außer dass man recht lange auf die Bestellungen warten muss. Oft gehen sie nämlich durch den zoll, weil play.com auf den Kanalinseln sitzt. Davon abgesehen hab ich bis jetzt aber nur gute Erfahrungen gemacht.

Ordered x3 items on 8 September 2013 - required for 20 September 2013
Received confirmation immediately
Checked order on 12 September - to find nothing dispatched due to error on my CC.
Rectified, recieved email to say items to be dispatched 3-5 working days.
Cancelled one order
Checked orders on play.com 18 September - one item still showing as processing, one item as refunded!
I received no notification of refund / stock availability
Today find out that the second item is also not available, and I only found that out by contacting seller.
I will NEVER use PLAY.COM again.
Their customer service just insisted I had received emails - but couldn't prove it.
Appalling.

First of all there's free delivery on everything so there are no hidden postal charges and the products are organized in a clear way.

I use to buy a lot of dvds blurays and cds from play.com but some of the companies on there arnt the best, I ordered a dvd which arrived and turned out they sent the wrong one, so I arrainged for a return I didn't get a pre paid sticker from the company so I had to pay for the dvd to be returned and when they got it back they only refunded the price of the dvd not the return postage or the postage I paid to get it in the first place and nothing has been said when I have enquired, also I ordered a cd which said would be with me within 3 days after ten days I sent an email for them to tell me lost in transit and gave a refund I found out this company had done this to a lot of people. took orders then said lost in transit, im abit wairy to order now

In the past I have used Play.com many times and it has been fine, however this time I ordered a game via one of their merchants 'EASYSHOP2', and after 2 weeks of waiting my order was still classed as 'processing in warehouse'. Further investigation revealed that EASYSHOP2 was based in Italy, and I e-mailed them directly and received no replies.

In the end I got a refund out of Play.com but the most disappointing aspect was a complete disinterest from the Customer Care person i spoke to about the problem, or the merchant that let me down. They will keep on using them no doubt, rather than focusing on more reputable merchants.
I wont use them again.

I used to order a bunch of stuff from play earlier, recently it's been harder to navigate and too many third-party sellers. Keep getting e-mails from them almost on a daily basis, though never anything interesting. Getting a bit tired of the spam.

Customer service is always first class.Decent priced dvd's,cd's and games.Have been a customer for a number of years and hopefully for years to come. Well done Play.com.