Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Ver más
La empresa ha respondido
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Ver más
La empresa ha respondido
Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de iluminación
- también en la categoría
- Mayorista de artículos de iluminación
- Proveedor de bombillas
Escrito por la empresa
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Escrito por la empresa
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Información de contacto
9 Cabot Lane , BH177BY, Poole, Reino Unido
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excelente
633 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Stunning floor lamp
Fab floor lamp at a great price the delivery was very quick and it was well packaged. A great company to order from .
1 de julio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Great products at great prices
Great products at great prices. Staff are super helpful and they proactively contact you about issues and solutions.
25 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thanks so much for your kind review! We're delighted to hear you found our products to be great value and that our team was helpful and proactive. We really appreciate your support and look forward to serving you again soon.
Excellent service again
Excellent service again. Third light I’ve purchased and never been disappointed. Delivery less than 24 hours from order - brilliant!!
25 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Excellent customer service
Excellent customer service. I ordered some lights, but changed my mind. The service at the store was very good, and my issue was resolved instantly.
Well done Poole Lighting!
18 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Excellent product at a very good price
Excellent product at a very good price. Delivered exactly as promised. Will use this company again
7 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Power plate I did not receive my item.
Hi good seller I had a mixup the my order but the seller was very understanding and helped me sort it out will buy from this seller again very happy with this seller .
6 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Hi,
We're sorry to hear that you believe your item has not been received.
We have checked both our records and the courier tracking information and can confirm that we have not received any emails or contact from you regarding a missing parcel prior to this review.
According to DPD's tracking records, the parcel was marked as delivered on 9 June 2026 at 15:42, with photographic proof of delivery provided. The tracking also shows the parcel was received by "HOLLAND".
If you have not personally received the parcel, it may have been accepted by a family member, neighbour, or colleague. Please contact our customer service team directly so we can investigate this further with DPD and help resolve the issue.
We look forward to hearing from you and finding a solution.
Kind regards,
Customer Service Team
Great product.We love it
Great product.We love it. It was cheaper with £30 than B@Q.
22 de mayo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Excellent service
Excellent service; my lights also sold at John Lewis were half price and perfect !
13 de mayo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Repeat order of light bulbs
Repeat order. Easy to order with no complaint for the service received
10 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Fast service and cheaper that b&q for…
Fast service and cheaper that b&q for bulbs and fittings
2 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Great company
Fast delivery , one shade broken though they replaced no hassle within 48 hours. Highly recommend.
Customer service excellent
24 de mayo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Excellent experience
Excellent experience. So very easy to order and delivered in super quick time. Good price and great communications.
2 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review!
Brilliant no nonsense service .
Brilliant no nonsense service .
Would highly recommend
1 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review!
Excellent Value
Lovely lamps, excellent value & speedy delivery - note to self - next time, check out PLFS first!
30 de mayo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your amazing review!
Great ordering and pick up took one…
Great ordering and pick up took one star off only because the last light I ordered when I picked up lovely young lady remindedme I needed a light bulb so really I should if giving her 6 stars the lad waslovely polite just forgot to remind me to take a light bulb
15 de mayo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your 4-star review and for your kind comments.
We’re really pleased to hear that the ordering and collection went smoothly, and we’re especially glad our team looked after you well. We’ll also make sure to pass on your feedback about the reminder for the bulb so we can improve that for next time.
We really appreciate your support and hope to see you again soon.
Made a great deal with this returned…
Made a great deal with this returned pendant light. The quality was excellent, quick delivery and sturdy cardboard centre insert and packaging to give good transport protection. Installed and fabulous effect and functionality .
3 de junio de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
They despatched the product…
They despatched the product immediately, delivery was the next day, very impressive service.
26 de mayo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.