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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Took a bit of time for the package to ship, bit when they shipped it, the package arrived in just 2 days to my front door. I even got a ekstra can Velo for free, and they also read my order note and... Ver más

Valorada con 5 estrellas sobre 5

Absolutely the most reliable source for health nicotine pouches, nothing but quality and amazing customer service. I've ordered multiple times and happy every time.

Valorada con 5 estrellas sobre 5

Devo dire che ero un pò preoccupato quando ho fatto l'ordine, vista qualche recensione che parlava di un pessimo servizio clienti e di pacchi mai consegnati. Però per quella che è stata la mia esperie... Ver más

Valorada con 4 estrellas sobre 5

Snuzyn is by far the best Snus seller out there, i was happy with every order i got since i started ordering here, just one small thing: in one of my Pablo Tins, one of the pouches was a bit ripped o... Ver más


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 31% de las opiniones negativas

Suele responder en menos de 2 semanas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Shipment rejected

My shipment was stopped at customs and said it was not allowed to come into country. I was told it will be shipped back to you. Kindly please refund the purchase amount.
UPS REF# 1ZB905G20436588112

9 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Took a bit of time for the package to…

Took a bit of time for the package to ship, bit when they shipped it, the package arrived in just 2 days to my front door.
I even got a ekstra can Velo for free, and they also read my order note and fulfilled my wish about the free “mystery can”

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellence

These guys always have wide offer of brands and tastes. But what I like most is fast delivery although I am far away

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ottimo servizio

Devo dire che ero un pò preoccupato quando ho fatto l'ordine, vista qualche recensione che parlava di un pessimo servizio clienti e di pacchi mai consegnati. Però per quella che è stata la mia esperienza devo dire che non c'è stato nessun bisogno del servizio clienti, ho fatto l'ordine e mi è stato consegnato nei tempi previsti. La qualità dei prodotti è ottima e le date di scadenza in regola, non so se sia stata una coincidenza ma il "regalo misterioso" (un prodotto casuale regalato al momento dell'ordine) aveva un dosaggio che combaciava con il resto del mio ordine quando mi aspettavo inserissero qualcosa di estramamente forte giusto per sbarazzarsene.

17 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

No response when e-mailing the Company

Edit: Got a response and after some time they handled it at my package was delivered

No response when e-mailing the Company. My order was supposed to be delivered 14th of march, still hasnt seen anything. The ups tracking isn’t changing. Just a waste of money.

18 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good times

After a delay in the shipping the company helped me resolve the issue, and resend my package.

The communication could have been smoother but all in all, would recommend :)

4 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worthless for USA

Paid for postnord shipping, they used UPS anyway and I had to pay a $100 tariff fee doubling the price of the order.

Never responded to emails, never using again.

9 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommended, 10/10

This snuss delivery always makes my day. They seem to put in something extra a lot of the times, like candy or fun stickers. Last time it felt a bit like I was opening a mystery box, so fun. Definitely would recommend ordering your snuss here!

16 de febrero de 2026
Valorada con 4 estrellas sobre 5

I have an issue with my order

Edit: I got refunded, giving it 4 stars because it was an inconvenience.

I have an issue with my order, the BAOW Ice Mint they sent me is expiring in 8 days and it was made 2 years ago, ALL 10 OF THEM! How am I supposed to use all 10 of those cans by myself before they expire??? I tested one and it tastes awful, the effect has completely worn off from it being 2 years old! I requested refund for those 10 cans, but after 3 days still no response whatsoever. I cannot use or enjoy those pouches! I can't give Pouchland more than 2 stars for now for this reason, if the issue is resolved I'll change it.

24 de febrero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Still have not received my delivery

Further Update. Customer service resent the order and this time it arrived without any issues. Thanks.

Update: Still no reply to my emails to support despite the company's response below to my original review and still no delivery.

Have not received my delivery. Ups tracking just says will notify me when delivery date available. No reply to my email from Pouchland.

17 de febrero de 2026
Opinión espontánea
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Respuesta de Pouchland

Hi, thanks for leaving a review and sorry for the delay and the frustration this has caused.

When UPS shows “will notify when delivery date is available,” it usually means the parcel is still in transit or waiting for the next scan, but we definitely want to look into your specific order and help you right away.

Could you please tell us your order number? You can also reach us faster on WhatsApp or by emailing support@pouchland.com and we’ll check the status for you immediately.

We’ll make sure this gets sorted.

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