Practical Car and Van Rental Ltd Opiniones 

1716
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was very impressed with the Chippenham Branch - especially Sarah who looked for solutions (unlike other well-know rental companies who looked for problems). The car I hired for my son from Japan wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to phone and book a reservation. staff were very friendly and efficient, especially Tanu, the young woman that processed my rental.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely brilliant service from start to finish. The prices were the cheapest around but that didn't effect the customer service which was second to none even when I returned the van with a couple... Ver más

Valorada con 5 estrellas sobre 5

Being a large school uniform supplier in the north east, this is our busiest time of year and we often need to hire extra vans to facilitate the heightened demand. Practical van hire are always extrem... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de automóviles

Escrito por la empresa

Practical Car Hire and Van Rental UK is one of the largest franchised vehicle rental companies in the United Kingdom with over 160 locations situated throughout the UK and Ireland. We offer great customer service and have a wide range of vehicles to suit every requirement.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 42% de las opiniones negativas

Suele responder en menos de 1 semana

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4,0

Todas las opiniones

(1716)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Gloucester O

We've booked this Gloucester company a few times and I can't fault them. Efficient, courteous and economical. I wouldn't go to anyone else now. Highly recommend.

24 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Van rental

Excellent service and vehicle was in good clean condition. Straight forward prices no additional costs or misleading advertisements
Had hired 3times in a month and will always use this company again

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

IMPractical Van Hire

IMPractical Van Hire: Avoid!
Do not use this company; they are fundamentally unreliable. I have used them several times (even through they denied this when I complained after the most recent last-minute cancellation). They have cancelled last minute and changed what I booked to something wholly unsuitable. Do yourself a favour. Go elsewhere.

8 de octubre de 2025
Opinión espontánea
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Respuesta de Practical Car and Van Rental Ltd

Good morning Ruth,
Thank you so much for your review, we are very sorry to hear of your experience. May we kindly ask that you could email our team on feedback@practical.co.uk with full details including the branch you visited so this can be investigated.
Kind regards,
Practical Car & Van Rental

Valorada con 1 estrellas sobre 5

Booked a Luton Van for a house move via…

Booked a Luton Van for a house move via the Soham Cambridgeshire branch. On arrival at 9.00am I signed paperwork and paid while the vehicle was brought round to the forecourt for me.
The vehicle was 8 years old and tatty but this was not a concern since it would do the job required.
On driving away the steering felt overly light. I stopped to check and found that both front tyres were bald.
I took it back and the mechanic agreed that it needed a new tyre. He suggested fitting the spare but that turned out to be flat with a puncture. Said they could fit a new tyre but it wouldn't be ready until 3.00pm.
I declined and went elsewhere. Had to make do with a smaller van but at least it was safe.
Very poor show from Practical.

17 de septiembre de 2025
Opinión espontánea
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Respuesta de Practical Car and Van Rental Ltd

Good morning David,
Thank you so much for your review, we are very sorry to hear of your experience. May we kindly ask that you could email our team on feedback@practical.co.uk with full details so this can be investigated.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish at the Washington branch! Renting the van was quick and hassle-free – the booking process was simple, and all the information was clear. The vehicle was spotless and in perfect condition. The staff were friendly, helpful, and truly professional. A special mention to John, who turned out to be an absolutely fantastic guy – he really went above and beyond. By far the best rental company I’ve used – highly recommended!

5 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

van hire by Olivia

Hired from Practical before and couldn't be happier with the service ,
starting with the lovely Olivia at front of house .
Ending with the lovely Olivia when returning the van .
The merc van was a dream to drive and very practical .
Olivia is a credit to the firm with a lovely smile as soon as I went in ..thank you so much .

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

“Women don’t read paperwork” - sexist company - avoid

“Women don’t read paperwork”
If you do a google search for car hire in Tonbridge, you’ll see there’s a Practical location shown. (There isn’t, they’ve moved). But when my colleague booked a car for me, and the paperwork came from Tunbridge Wells this is what she was told when she queried it.
Unacceptably sexist, nasty attitude - would never use them for our business again.

2 de septiembre de 2025
Opinión espontánea
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Respuesta de Practical Car and Van Rental Ltd

Good afternoon,
Thank you so much for your review, we are very sorry to hear of your experience. May we kindly ask that you could email our team on feedback@practical.co.uk with full details so this can be investigated.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Excellent service (Washington)

Both Cath & John at Washington were very helpful, informative and friendly. Excellent service and well maintained vehicle. Would certainly use again and recommend them

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Needed a van for a house move so went to Dukinfield branch, had an issue getting a code off gov website but Alex and Jordan persevered with it for us and were so helpful and really pleasant to deal with. Definitely go back when I need a van again.

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

good value

wanted to hire a van went to redcar branch at warrenby sorted me a very nice peugeot expert at a very good price when i picked it up very clean van full of fuel cost me £46 to go to glasgow and back i would reccomend you try them very easy to deal with

28 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service

First class in every way, polite and informative staff, car was immaculate, what more can you ask. Musbury garage, Axminster.

23 de agosto de 2025
Opinión espontánea
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Respuesta de Practical Car and Van Rental Ltd

Good morning Gary, Thank you so much for taking the time to leave such a lovely review. May we kindly ask that you could edit your comment to include the Practical Location, so the feedback can be sent on to the correct team.
Kind regards,
Practical Car & Van Rental

Valorada con 1 estrellas sobre 5

Tried to rent a van and was refused…

Tried to rent a van and was refused due…
Tried to rent a van and was refused due to apparently not refueling the van and arguing with staff which is utter rubbish. My partner wouldn't say boo to a goose! Utterly useless staff. My partner just phoned to ask when the event supposedly happened to get a very rude man, who tried to tell my partner that we live next to the police station (we don't, we live next to the butcher), clearly a case of mistaken identity but the man wouldn't listen, got very rude and aggressive, silly thing is it was marked as u refuelled, but we refilled in there petrol station. Absolute joke of a company, can't even have a rational conversation with the rude person behind the phone.

21 de agosto de 2025
Opinión espontánea
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Respuesta de Practical Car and Van Rental Ltd

Good morning, we are so very sorry to hear of your experience. May we kindly ask that you could email feedback@practical.co.uk so we can further investigate this. Kind regards, Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Great service from John and Cath…

Great service from John and Cath wouldn't go anywhere else. Rates are excellent. Fully recommend the Washington branch

14 de agosto de 2025
Opinión espontánea
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Respuesta de Practical Car and Van Rental Ltd

Good morning Chris,
Thank you so much for taking the time to leave such lovely feedback for Practical Washington. We are delighted to hear that all went well.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Excellent!!! Practical Car and Van Rental Ltd

Practical Car and Van Rental Ltd Washington Tyne and Wear. What an amazing team of helpful, friendly and knowledgeable staff! I would highly recommend Practical if you’re looking to rent a car or van, the whole process from beginning to end was hassle free, the vehicle was immaculate, an up to date model, and the unlimited mileage was a bonus!

7 de agosto de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good morning Paul,
Thank you so much so much for taking the time to leave such wonderful feedback for Practical Washington. We are delighted to hear that all went well and will be sure to pass this on to the branch.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Extremely helpful and accommodating

Being a large school uniform supplier in the north east, this is our busiest time of year and we often need to hire extra vans to facilitate the heightened demand. Practical van hire are always extremely reliable, even at short notice. Cath and John at Washington are always super accommodating and go above and beyond to help us out and make sure we get the service we need. Can’t recommend these enough.

6 de agosto de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good morning Marie,
Thank you so much for taking the time to review Practical Washington. We are delighted to hear that all went well and will ensure your kind words are passed on to the branch.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Practical Van & Car hire Windsor

I hired a van from Practical Van and Car Hire in Windsor for a trip to France, and the experience was faultless. Many other companies were either unsure about the international documentation or gave incorrect advice about the requirements. Pedro, however, was knowledgeable and made everything clear from the start, including providing the essential VE103B form.

The van itself was in excellent condition, clean and modern, and well equipped with cruise control and Apple CarPlay, which made the long journey far more comfortable. Collection was smooth, with a clear handover, and returning the vehicle was just as easy. Pedro handled everything professionally and efficiently.

I wouldn’t hesitate to use them again for overseas travel. Great customer service, great vehicle, and total peace of mind. Thanks again, Pedro!

16 de julio de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good morning Martin,
Thank you so much for taking the time to leave such amazing feedback for Practical Windsor, this really helps grow our branches. We are delighted to hear of your wonderful experience and hope we will welcome you as a Practical customer again in the future.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Always a pleasure using practical at…

Always a pleasure using practical at Washington, Cath & John are really nice & Always very helpful. I would highly recommend practical especially the Washington branch I wouldn't go anywhere else. A+++++++

31 de julio de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good morning Andrew,
Thank you so much for taking the time to leave such lovely great for Practical Washington. We are delighted to hear that all went well.
Kind regards,
Practical Car & Van Rental

Valorada con 5 estrellas sobre 5

Excellent service from John and Kath

Excellent service from John and Kath.
I’ve been a regular customer for years and three times a year each year.

10/10 from Washington branch

31 de julio de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good morning Eman,
Thank you so much for taking the time to leave a wonderful review for Practical Washington. We are delighted to hear that all went well and will pass this on to the branch.
Kind regards,
Practical Car & Van Rental

Valorada con 1 estrellas sobre 5

DONT HIRE FROM THIS BLOOD SUCKERS

Same happened to us. Hired a 9 seater from Marble Arch branch, while returning the van there was under 5cm paint scratch on the wheel arch and for that this bloodsuckers charged us £2,200 to fix it.
DONT HIRE FROM THIS BLOOD SUCKERS. They will suck you dry. Never hiring from this company again.

11 de julio de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good afternoon,
We are so very sorry to hear of your experience at Practical Marble Arch. Could we kindly ask that you could email feedback@practical.co.uk so that our team can look into this further for you.
Kind regards,
Practical Car & Van Rental

Valorada con 1 estrellas sobre 5

I hired a 9 seater from Marble Arch…

I hired a 9 seater from Marble Arch branch, while returning the van there was under 2 cm paint scratch on the plastic rear bumper and for that this bloodsuckers charged me £600 to fix it. I also noticed there was 4-5 paint scratches already on the van which has never been fixed, I think they charged the customer around same amount and never fixed the scratches.
DONT HIRE FROM THIS BLOOD SUCKERS. They will suck you dry. Never hiring from this company again.

9 de julio de 2025
Opinión espontánea
Logotipo de Practical Car and Van Rental Ltd

Respuesta de Practical Car and Van Rental Ltd

Good afternoon,
We are so very sorry to hear of your experience at Practical Marble Arch. Could we kindly ask that you could email feedback@practical.co.uk so that our team can look into this further for you.
Kind regards,
Practical Car & Van Rental

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