Hi John,
We are deeply sorry to hear about your recent experience with our company. It is always our intention to provide the highest level of service and support to our valued customers, and we regret that on this occasion, we seem to have fallen short of your expectations. Your feedback is extremely important to us, as it helps us identify areas where we can improve.
We would like to clarify our company policy, which is primarily focused on supplying trade accounts only. This policy has been put in place to ensure that all our products are handled by professionals who have the necessary skills and knowledge to deal with any potential issues. We believe this approach helps maintain the high standards of safety and quality that we strive for.
In light of your situation with your boiler, we would strongly recommend seeking assistance from a registered gas installer. These professionals have the expertise required to diagnose and resolve any issues you may be experiencing. This recommendation is not only in line with our company policy but also aims at ensuring your safety and satisfaction.
Once again, we sincerely apologise for any inconvenience caused and appreciate your understanding in this matter. Thank you for bringing this matter to our attention. Your feedback helps us grow and improve, and for that, we are most grateful.
Regards
Precision Heating Team