visunext Opiniones 

352
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased a projector and screen from this company. Everything couldn't be better, emails confirming tracking info, items arrived in a few days and at a great price. Screen had been damaged in tra... Ver más

Valorada con 5 estrellas sobre 5

Wow....what a great experience of buying a projector and projector bag. Website great, delivery excellent, and staff very helpful. "I think a lot of companies could take a leaf out of your book".... Ver más

Valorada con 5 estrellas sobre 5

Great service - phone answered promptly, spoke to a friendly, intelligent guy who advised me against what I was looking at in favour of something more suiting my needs. Gave me a good price. Product a... Ver más

Valorada con 5 estrellas sobre 5

I work abroad and had been searching for advice on 3D projectors for a while and struggling when it suddenly occurred to me to google suppliers in the UK. I got in touch with Ed and Shane from Proj... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

visunext is one of the key suppliers for home cinema and AV products.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

352 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(352)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

£49 HIDDEN IMPORT TAX FROM UK EHHHHH

Ordered a camera online and as a Google link when searching for a product it takes you straight to the product page.
I clicked and bought the camera thinking projector 24 is uk 🇬🇧 should be here in a few days.
NOPE didn't arrive at all, so I then check my emails and in my SPAM folder is a email from courier simply saying "YOUR PACKAGE HAS BEEN RETURNED TO SENDER"
Now I didn't get a card, phone call nothing to explain what had happened so I called projector 24 ( which is in UK to be answered VISUNEXT who are in Germany who then after receiving my order number told me yeh you didn't pay the import tax. ????????
EHHHH firstly no one told me there was import tax to pay so at what point was I to pay it, but then he tells me after me paying £250 which included VAT there was £49.00 import tax 😂🤣😂🤣😂🤣 This is a joke.
Now I get UK has left the EU and companies have to rethink and plan the way they do business, I've dud it myself. But just to add this to a product is Ludicrous and will not be accepted. He told me I would see it on the Home page at the top but as I explained when you search online for a product the links take you straight to the page and not to home page so its hidden from customers.
Look they refunded me and that was fine but thus is something they need to address so customers are not caught out thats a fact.

27 de enero de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Generally a positive experience

Generally a positive experience. The only hiccup was that the UK power cord included in the box was not compatible with the projector. This means we will either need to use an EU converter or purchase a separate UK cord. Not the end of the world but when purchasing such a high price item (£1,600) it would be great to have it working for your region right out the box.

31 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well done!

The item came from Germany, and was delivered a day earlier than scheduled, and all during the Christmas rush and chaos at Dover. Well done all!

30 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hassle free shopping for a projector

With other vendors struggling to get hold of stock in the run up to Christmas, Visunext was able to dispatch my order from Germany to arrive the next day in the UK. Excellent service, thank you!

28 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect customer service

I had an issue with my screen and it was sorted immediately by Shane, who was also a font of knowledge. Would not hesitate to recommend this company for their customer relations and also their products. Screen is very professional and I could not be more pleased.

10 de diciembre de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Excellent technical help, but incorrect part sent!

Excellent technical help in selecting a projector and wireless connectivity which I am very happy with the quality, assistance and speed of delivery. Sadly the recommended mount for the projector was incorrect and didn't fit, I then needed to return this at my cost. Would have given 5 stars but for the need to pay for an incorrect fitting part to be returned – be warned, if Visunext send incorrect parts you will need to cover the cost to return.

8 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Contacted Visunext about the HUE animation suite. Shaun couldn’t be more helpful and price matched me with a competitor. Very accommodating, professional and personal service

2 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was hesitant to purchase a high value…

Was hesitant to purchase a high value monitor from Visunext as I had never heard of them and due to the potential issues that comes with tech and the vendor support that is needed when this happens. Shouldnt have worried, very professional operation, all has run smoothly and on time. Very pleased.

2 de diciembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

A good price and product

A good price and product. Timely despatch of order and delivery was disappointing, having paid an extra £30 for what was described as next day delivery. I ordered on Wednesday evening a product that was in stock, it wasn't despatched until late Thursday - 24 hours later according to status emails and then wasn't delivered until the following Monday.

1 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

LG Home Cinema Projector

The projector as ordered on-line.
The price for the product was pretty much the same everywhere but they did next day delivery which added £22 onto the cost. As I was very keen to get the goods I paid this only to discover that I'd missed the 1.30pm cut-off and delivery would not be till the day after.

I asked for a refund but was told that it was coming the next day going on their 1.30pm cut-off time, that was.

I thought this was little unfair but basically accepted it as my fault for not noticing this cut-off time. I think I placed my order around 3.00 - 3.30pm.
It would have been handy to have had a warning come up at the time letting me know that 'next day' would not be the case and giving me the option of standard delivery.

Anyway, the goods arrived from Germany as far as I could see from the packaging but had a European two pin plug and should have had an adaptor in the box but didn't. I contacted Visunext who said they'd send one out and it did arrive the following day.

Anyway, goods in good order and I'm pleased with the result.
I think they a seem to be a reasonable company to deal with all in all.

7 de noviembre de 2020
Opinión espontánea

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