prontolanka.lkOpiniones 

Delivery service is poor ir bad communucation. Package did not arrive. No attempts made even though company said attempts were made. Finally picked up from head office, staff there were friendly and helpful. Got my package in the end.

idakin witharak mun ta denavata vada hodai parcl eka athe aram duvanava denna ooni thanata too slow and so careless coustomer service

I had an important document to send from Kaduwela to reach Rajarata University in Mihintale by today (3rd June 2026) before 2pm. Several courier companies refused due to short notice / time constraints. But the Pronto office in Kaduwela saved me the disappointment. The young staff were reluctant to commit but assured me that they will do their best to deliver on time.
I even suggested that I will arrange PickME Flash to pick up the document from their Anuradhapura sorting center by 1pm to meet the deadline given by the university.
To my surprise, I received a message and proof of delivery from Pronto that they had delivery the letter before 12 noon today.
My note of appreciation and a BIG thank you to the young staff who were very helpful and cautiously assured me that they will do their best to deliver on time.
Give the staff an opportunity and they will shine. The office is small and not fancy, but they provided a service which mattered the most.

My advice to readers:
Try to avoid negative reviews publicly, instead first call the manager/ senior officers to settle your grievances.
All problems have to be seen in context. Do not just follow public reviews only. Isolated incidents can happen and will have to be managed for a win-win situation.

Thank you for not letting me down.
Best wishes
Faiz Omar

Very pathetic service. An important document was posted to me on 18th May, and even by 21st May it has still not been delivered. It is extremely disappointing that after 3 consecutive days the delivery could not be completed. Poor service and lack of reliability when handling important documents.

​"I am writing to express my strong disappointment regarding the poor service at your Badulla branch. The staff member I dealt with was extremely disrespectful and dismissive when I inquired about my order by providing the tracking number.
​My order was dispatched on 05.08, and the tracking number is DEF6355. Today is 05.20, and I am deeply concerned about this significant delay. Every time I visit the office to follow up, I am simply told that the package has not arrived yet. This is extremely poor service, and I certainly would not recommend this courier service to anyone."

Bad. Handed over a parcel on 13th and I was promised it will be delivered within 2 days and up to now it hasn't been delivered. When I call them they do not give a varied answer as well. Not trustworthy at all. Regret choosing them

I handed over to your Kirimandalaya branch a package to courrier to Trincomalee on the 21 April. It has not yet arrived. Your hotline or all other numbers listed in the invoice and websites dont work or remain unanswered. What type of service is this? HORRIBLE

ජරා මිනිස්සු. පාර්සල් එකේ උඩු අතට තබන්න ප්‍රවේසමින් කියල ගහල තිබ්බ මම කේක් පර්සල් එකක් යැවුවෙ.ගන්න අපු මනුස්සය ඒක අතට අරන් අනිත් පැත්ත හැරෙවුව..මං පාර්සලේ උඩම ගහල තිබ්බ අනිත් පැත්ත හරවන්න එපා කියල මොකද කේක් කෑලි ටික කැඩෙනව එතකොට. වගකීමක් නැති මිනිස්සු වැඩ කරන්නෙ.shit.

Pronto Lanka Service =SL Post ; SL post better than this kind of shit service!!! This Service take too much time to deliver more than 6 Days

Worst service I have ever had... No responsibility at all... Do trust this service... Domex is better than thousand times

12/30/2025 yaluwek ewapu parcel eka adatath labune na. Galle idan Pannipitiyata. Piliyandala branch ekata 6 sarayakta wada giya kiyala tracking wala pennanne. samahara welawata ekama dawase ude desarayak. Tracking ekawath piliganna puluwan thathwe na. samahara wita mata dan e parcel eka labunath use karanna bari weyi.

Very worst customer service

Srilanka worst courier service…..very disappointed with this delivery service

It is a bad experience I faced that this the first time I want to send a good and gave all the details and the good was expected to collect on 29th Aug T25 before 5.30pm and didn't come to collect. I was calling same day for 20 min but no response. Following day when i call it's also a horrible service to wait for a solution more than 20 min and there was no any sender receiver details recorded in the system and I have call in my number that also no record sim and again entering the details for Monday deliver.

Terrible customer service. Staff don't know how to talk to customers. No professionalism whatsoever! Extremely rude. Extremely difficult to reach them on the phone. The staff tells me that they are not forcing anyone to use their service so why come to them. That's the attitude of the ignorant staff working for this organisation. Just DO NOT USE their services! I'm still waiting for my package to be delivered.

I am complaining about the Kaduwela branch. They did not come on the date they said they would pick up the parcel. And the next one did the same. Also, the Colombo head office does not conduct any investigation into such complaints. And they do not even answer phone calls. A very fraudulent company. This company has no shame in wasting people's time.

I am writing to bring to your attention an issue I experienced with a delivery made on 21st July 2025.
On that day, I delivered a piece of cake and paid Rs. 650/= to the cake owner, which she in turn paid to Pronto.
However, when the delivery was made, the delivery person requested an additional Rs. 500/= from me. I made the payment, but unfortunately, he did not provide any receipt for this transaction. This has resulted in me being charged twice for the same delivery. very bad experience.

I handed over a letter on the 15th July from Dambulla Branch for delivery to Negombo. Today is the 19th and when I checked on tracking it says deliveruy not complete. I was informed at the time of handing over it will not take more than 2 days. I paid Rs.600/- becuase it was urgent. If Iposted it by ordinary post (much cheaper) it would have got their by mow

Worst service ever from the customer case centre. They are not professional and not responding to our queries. Need to contact management on their service.