Public Trust Opiniones 

My wife and I arranged our wills and EPA documents through Public Trust, and from the outset we were constantly frustrated by their clumsy systems and processes. We gave feedback at the time because the experience felt unnecessarily difficult — and expensive.

Eighteen months later, we needed to make a minor adjustment to a will. The website self-service function was confusing and ultimately didn’t work, and it took a number of phone calls over several days to get the issue resolved. The same frustrations resurfaced immediately.

Public Trust feels like a relic of an old government-era institution where customer service and modern systems simply aren’t part of the culture. The frontline staff are polite and apologetic, but the real failures seem to sit higher up in the organisation.

Unless Public Trust can make some significant cultural improvements, we will likely switch to a more personalised solicitor service in future,

The Public Trust is the absolute opposite of its name. Its charges are astronomical and it purposefully strings out the process to cause excess fees. I see they even refused a homeless women her kiwisaver money and she died as a result. Stay well away from them! There are lots of complaints and sad stories that a simple search will show you. They are not trustworthy!