Puddleplants Opiniones 

41
•
TrustScore: 4.5 sobre 5

4,6

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Valorada con 5 estrellas sobre 5

Excellent service - quick response when asked about ETA of plants, and they arrived well packed and in great condition. Really healthy plants, great, personalised instructions on what to do with them... Ver más

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Valorada con 5 estrellas sobre 5

I have ordered several times this year and each time the (native) plants have arrived healthy, much bigger than I expected and with clear instructions. Within a month of planting the first plants I h... Ver más

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Valorada con 3 estrellas sobre 5

Website very informative although a bit difficult too navigate without going back to search each time. Products on the whole good and healthy. However, customer care response to email queries, with re... Ver más

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Valorada con 5 estrellas sobre 5

Excellent: easy to order, delivery much faster than predicted (edited: Parcelforce not DHL as I misrembered). Really happy with the quality of our waterlilies (superbly packed). Looked really heal... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

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(41)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - quick response when asked about ETA of plants, and they arrived well packed and in great condition. Really healthy plants, great, personalised instructions on what to do with them, and a really good assortment for my container pond for a good price.
No evidence of any blanketweed or anything either, not even a pond snail! Really impressed with the quality of the plants as I've had pond plant orders before that have been in pretty poor condition but these were excellent. Thanks Sonia!

20 de agosto de 2026
Opinión espontánea
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Thanks for the lovely review Catherine, it's really appreciated! Best wishes Sonia & David

Valorada con 5 estrellas sobre 5

Thriving wildlife pond.

I have ordered several times this year and each time the (native) plants have arrived healthy, much bigger than I expected and with clear instructions. Within a month of planting the first plants I have a thriving wildlife pond with frogs and bugs and creatures galore. (I used rainwater to fill it).
The plants are well packaged, arrived quickly and are exactly what was described in the blurb. Impossible to want more.

3 de agosto de 2026
Opinión espontánea
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Thanks for the lovely review Kim and for your repeat business, it really is appreciated.

Valorada con 3 estrellas sobre 5

Customer care lacking

Website very informative although a bit difficult too navigate without going back to search each time. Products on the whole good and healthy. However, customer care response to email queries, with regards an order, very lacking. Have contacted them a couple of times now with no response.

9 de junio de 2026
Opinión espontánea
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Respuesta de Puddleplants

Hi Mark, I'm sorry you didn't get a reply to your emails. We pride ourselves on replying if not the same day then within 24 hours whenever we can. I had a look for your emails and eventually found them in the spam folder, which is strange as you appended them to your original earlier account enquiry which didn't go to spam. Gmail apparently thought the emails looked "similar to other emails previously classified as spam" for some strange reason! Apologies, David.

Valorada con 5 estrellas sobre 5

I’m on my fourth delivery

I’m on my fourth delivery from Puddleplants and every one has been exceptionally well packed and delivered on time. All the plants have grown very well. I am 100% happy.

22 de mayo de 2026
Opinión espontánea
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Respuesta de Puddleplants

Thanks for your review David. We're delighted you're happy with your plants and thanks for your continued support. Best wishes ,David & Sonia

Valorada con 5 estrellas sobre 5

Excellent plants and customer service to match

I have been very impressed with the help, advice and quality of plants from Puddleplants. I wanted to buy some pond plants for a small pond and found the website very informative. An email query to Sonia was promptly answered and a phone call with David allowed me to order all I needed and get the correct advice as to size and quantity of plants to order. The plants were extremely well packed and arrived in excellent condition and are now thriving and growing well.
I would thoroughly recommend Puddleplants for superb plants and and very good customer service.

27 de abril de 2026
Opinión espontánea
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Thanks for the lovely review Madeleine. We really appreciate it, and are delighted you are happy with your plants and our service.

Valorada con 5 estrellas sobre 5

Excellent pond plants & exceptionally well packaged.

Found the website description of plants and their benefits to specific types of wildlife very informative.

Had a query which was answered quickly.

Having placed my order over the weekend was dispatched promptly on the Monday and delivered to Fife, Scotland by the Tuesday afternoon. The packaging was exceptional & could see care had been taken.

Would definitely recommend & will be using again.

9 de febrero de 2026
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Thanks for your review Alan, really appreciated

Valorada con 5 estrellas sobre 5

I was looking for newt friendly plants…

I was looking for newt friendly plants as I had found a newt already in the pond and wanted to encourage some more. Puddleplants have a ready made newt collection which is great. All of the plants arrived in excellent condition and very well packed - not even one broken stem. I ordered compost and baskets which were plentiful for my needs. The instructions were very clear for each plant. Sonia sent a personal email about the plants in my order. I am pleased to say they ar all looking great in my pond.

22 de agosto de 2025
Opinión espontánea
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Thanks for the review Ambersmum, really appreciated and hopefully you'll soon have many more newts!

Valorada con 5 estrellas sobre 5

Excellent - highly recommended

Excellent: easy to order, delivery much faster than predicted (edited: Parcelforce not DHL as I misrembered). Really happy with the quality of our waterlilies (superbly packed). Looked really healthy right from the start & are thriving in our pond - we now have a flower!!! Had to contact the company & received an almost instant, really helpful response. Would recommend & will very happily order more plants from them.

1 de julio de 2025
Opinión espontánea
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Respuesta de Puddleplants

Hi Pip -thanks for the lovely review and glad to hear the lily doing well! It's actually Parcelforce we are now using for deliveries, much better than DPD who were damaging too many boxes.

Valorada con 5 estrellas sobre 5

Plants Received in Excellent Condition.

Today I received a delivery of Frogbit and Water Crowfoot. Both are in excellent condition. They are now in my pond and hopefully they will grow well.

8 de agosto de 2025
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Thanks very much for your review Mr Crane, very much appreciated. Best wishes, David & Sonia

Valorada con 5 estrellas sobre 5

Charming and efficient service

A remarkably speedy delivery of plants and pond products, all securely packed.

This service was all the more gratifying as I had had some difficulty with logging in to my account, but David ‘fessed up (it was apparently an error on the part of their website provider) and sorted out the issue with charm and efficiency.

When things go wrong for no apparent reason, my patience wears thin; but I am more than happy (as in this case) to give credit where credit is due and to congratulate David for smoothing ruffled feathers.

25 de julio de 2025
Opinión espontánea
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Hi Darrell, thanks for the review -like you I too get frustrated when things don't work as they should, so I really appreciate you sticking with us! All the best, David

Valorada con 5 estrellas sobre 5

Products look really good

The plants arrived in perfect condition not a single piece was dead all leaves are green absolutely perfect definitely will buy from this company again
Many thanks

15 de julio de 2025
Opinión espontánea
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Hi Rhys, thanks for the lovely review, delighted all ok for you, best wishes, David and Sonia

Valorada con 5 estrellas sobre 5

The plants were packaged very carefully…

The plants were packaged very carefully and looked absolutely amazing.
The attention to detail is greatly appreciated.
I can't wait for the plants to shine and and make my garden into a cosy and inviting sanctuary for wildlife.

10 de julio de 2025
Opinión espontánea
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Thank you Bjorn, we really appreciate the review and are delighted you are happy with your plants, you won't have to wait long for the wildlife! Best wishes, David & Sonia

Valorada con 5 estrellas sobre 5

Superb plants, excellent service

8 out of 9 of the mostly marginal plants I ordered arrived in perfect condition, very well packaged and clearly labelled with planting and care instructions, they were all excellent, healthy specimens. One plant had been inadvertently missed out of the box, and was delivered promptly the next day, again in perfect condition, whilst the reply to my email was not instant, the action taken to remedy the missing plant was, so the missing plant had been dispatched by the time I received an email to let me know what was happening. I have also received a follow up call to ensure I received everything in good order. The high quality plants and efforts made to ensure they are delivered undamaged ensure that I will use Puddleplants for all my pond needs in future. I have used one other company to plant up my new pond, but whilst the plants were nice, there was no care instructions included with the plants and the packaging did not stop one plant getting damaged from gravel falling out of the pot during transit.

30 de junio de 2025
Opinión espontánea
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Thank you so much for taking the time to post a review, very much appreciated. All the best, David & Sonia

Valorada con 5 estrellas sobre 5

Impressed!

We are extremely impressed with Puddle Plants. We purchased a large quantity of mixed pond plants to stock a fairly large new pond. Every plant arrived in great condition and we have had no failures. David was very helpfully, knowledgeable and went out of his way to help us navigate our choices. He also gave great advice about planting on.

The plants arrived on time, well packed and with no damage.

Highly recommend. Companies with this work ethic and approach to customer service are few and far between.

THANK YOU Puddle Plants!

Sam (Suffolk)

23 de mayo de 2025
Opinión espontánea
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Respuesta de Puddleplants

Hi Sam, thank you so much for your review, much appreciated and delighted you are happy with everything. All the best, David & Sonia

Valorada con 5 estrellas sobre 5

New Puddle Pond Garden

My first time looking at pond plants for a newly formed pond from stacked tyres and lined. I think I started looking for plants a little late in the season, I found quite a few of the plants I had my eye on were out of stock, having said that I still found what I wanted to get my feet wet @ Puddleplants 👍 The plants arrived today (2 lilies and a small reedmace + pond bits and bobs) I could not believe the trouble this Co had gone to, to make sure the plants arrived in pristine condition and that they did, what a breath of fresh air, there are many Co’s out there that could learn a thing or two from yourselves. A big thank you and be sure I WILL BE BACK😁

19 de junio de 2025
Opinión espontánea
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Respuesta de Puddleplants

Hi Dave, thanks for your wonderful review, delighted you were happy with your plants, David & Sonia

Valorada con 5 estrellas sobre 5

Great experience.

I used Puddleplants for the first time a few weeks ago. The prices were reasonable and the plants arrived well packaged and bigger than I expected (I exclusively bought 9cm pots/bare root) and I was happy with the volume sent of the floating oxygenators. After a few weeks in the pond, all the plants have perked up and are looking extremely healthy. I was also impressed by the range of native pond plants they offer.

2 de mayo de 2025
Opinión espontánea
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Respuesta de Puddleplants

Thanks for taking the time to post a review, much appreciated, and delighted you are happy with your plants, best wishes, David & Sonia

Valorada con 5 estrellas sobre 5

Top class company in all respects

Absolutely knocked out with the after sales service together with the highly knowledgable staff who made the whole process so easy. Highly recommend this company

19 de marzo de 2025
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Thanks for the review Tony, much appreciated

Valorada con 5 estrellas sobre 5

Lovely healthy plants

Lovely healthy plants, far better than expected and packed with care and attention. Would definately recommend.

22 de agosto de 2024
Opinión espontánea
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Respuesta de Puddleplants

Thanks for the review Bev, delighted you are happy with your plants, best wishes David & Sonia

Valorada con 5 estrellas sobre 5

Superb plants

Superb plants , beautifully packaged backed up by exemplary service. Wouldn’t consider using any other firm.

7 de agosto de 2024
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Thanks for the lovely review Tim, much appreciated. David & Sonia

Valorada con 5 estrellas sobre 5

Five Stars

Excellent choice of plants at great prices. Ordered on Sunday and received Tuesday morning. Plants arrived in excellent condition and good size portions of barefoot oxygenators. Totally recommend, had previous bad experiences when ordering pond plants online. Will definitely order again. Thank you

20 de junio de 2024
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Respuesta de Puddleplants

Thanks for the review Lindsay, much appreciated and delighted you are happy with your plants. All the best, David

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