Pure Beauty Opiniones 

470
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This was the first time that I have ordered from Pure Beauty and did so based on the excellent price point. My items were dispatched and delivered within expected timescales and were well packaged. I... Ver más

Valorada con 5 estrellas sobre 5

I ordered Moroccanoil all in one leave in conditioner and Clarifying Shampoo twice and have received a great service each time. The products were well packaged and arrived promptly. Pleased the postag... Ver más

Valorada con 5 estrellas sobre 5

I’ve been purchasing Dermalogica products from Pure Beauty for years. Excellent service, delivery and rewards. Discount codes each month. Very happy customer.

Valorada con 5 estrellas sobre 5

Was slightly worried when ordering that my Medik8 product wouldn’t be real - especially at the price but it arrived very quickly and after checking the batch code it most definitely is. Don’t hesitate... Ver más

Información sobre la empresa

  1. Salón de belleza
  2. Proveedor de productos de belleza
  3. Tienda de productos capilares
  4. Tienda de salud y belleza
  5. Clínica dermatológica

Escrito por la empresa

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

470 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(470)

208 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

I’ve been purchasing Dermalogica products from Pure Beauty for years. Excellent service, delivery and rewards. Discount codes each month. Very happy customer.

9 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A purely beautiful experience

This was the first time that I have ordered from Pure Beauty and did so based on the excellent price point. My items were dispatched and delivered within expected timescales and were well packaged. I have now started using my Medik8 moisturiser and very pleased with the product having changed from another pro collagen product based on price. Thank you Pure Beauty

6 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking company

Shocking company! Item arrived damaged and company disagreed and refused to refund me. As you can see from previous comments by owner on other reviews he is rude and lacks any type customer service experience. Don’t forget its ’family Run’, this does not make this ok. The directors last company was dissolved, which speaks volumes. I will not purchase from them again and will tell my friends and family!

25 de junio de 2026
Opinión espontánea
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Respuesta de Pure Beauty

08/07/2026:
No further information has been provided by the reviewer and I have asked trustpilot to remove it - but they won't. They do not remove reviews of one company when posted on another company's profile. This would break their business model.

This is how the world of reviews works.

05/07/2026:
I have asked for further information. No order number provided so I cannot tell if this is a genuine review or about another company. I will update this reply once I have further information.

I do take exception to "being rude".

I try to be fair. There are some bad reviews from customers on here which are genuine - we are not perfect. Then there are a lot of people who use reviews or the threat of reviews to defraud some businesses. It is standard practice I'm afraid and I am not the kind of person who will accept that. I believe in honesty and fairness.

We are a family run business and I point this our because the larger mainly US companies who have billions just do not need to or want to have a public discussion and just always give in. They can afford to we cannot.

I am not rude but I am straightforward and I understand that some people do not like that.

If you have a genuine review of something we did which was wrong or just bad service then I will take it on the chin. If you want to use reviews to try and damage our reputation or even defraud us that I will not accept.

Valorada con 5 estrellas sobre 5

I ordered Moroccanoil all in one leave…

I ordered Moroccanoil all in one leave in conditioner and Clarifying Shampoo twice and have received a great service each time. The products were well packaged and arrived promptly. Pleased the postage was free and Royal Mail tracking service was used, kept up to date of the items progress and always receive a good service with Royal Mail. Would recommend using Pure Beauty based on my experiences.

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Order Placed

I placed my first order with Pure Beauty last week, it arrived quickly & as ordered, the customer service department were very helpful & professional when I had a query. Will definitely order again

19 de junio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

The ordering process was easy and Pure…

The ordering process was easy and Pure Beauty offered the most competitive price on the Dermalogica product I was looking for. The delivery took 4 working days and was packaged well. Would recommend.

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great prices Medik8

Was slightly worried when ordering that my Medik8 product wouldn’t be real - especially at the price but it arrived very quickly and after checking the batch code it most definitely is. Don’t hesitate to use - excellent service and really good pricing!!

22 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always a pleasure to do buisness with

Always a pleasure to do buisness with, as they have good prices, delivery is fast and timely and they keep you fully informed whats happening. Overall customer service is 110%. And the packaging is fully recyclable or compostable,

16 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really happy with my products and the…

Really happy with my products and the company. Delivery was quick and well packaged. I’d made a mistake on my order but the co were happy to exchange for me and were very helpful. I would recommend them and will reorder

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered three Dermalogica products and they were delivered very quickly. Genuine articles at a very competitive price. There was supposed to be a bonus free gift with my order but that didn’t arrive. I emailed back to enquire and was answered the same day with an apology for the error. The missing items came a couple of days later. Excellent customer service. 😊

7 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Consistently high quality service

One of several Dermalogica orders I have completed in the last few months. Having used these products, especially the Age Smart, for several years, I order the same range of items because they suit my skin well and are good value for money when used in the sparing quantities recommended. Pure Beauty are thoroughly consistent in their quality of service: great communication throughout; reliable delivery; sturdy and sustainable packaging (all parts are recyclable … my compost deals well with the cellulose packaging beads). I can thoroughly recommend both Dermalogica and Pure Beauty salon.

11 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and good products

I have been buying Dermalogica products from Pure Beauty for nearly 15 years. I love the products because they are suitable for my skin. Buying from Pure Beauty has been easy, excellent service and prompt delivery. Even when they expected to be a delay, I was informed accordingly. I especially like the free samples and bonus point.

1 de junio de 2026
Opinión espontánea

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