The use of the facilities by certain members is below par. It's more like a meeting place. Also, some members treat the equipment with contempt, dropping weights to the floor thus, limiting their... Ver más
Localización
Cambiar localizaciónLincoln Road, Brotherhood Retail Park, PE4 6ZR Peterborough, England, GB
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Consulta las opiniones de los clientes
There's a wide range of equipment and it's nicely spaced out. The negatives are sometimes it seems it hasn't been cleaned, especially the studio floor and also I find the woman manager at Peterborou... Ver más
La empresa ha respondido
For the Peterborough Pure Gym, only one sanitiser wipe downstairs to clean equipment despite them announcing a lot is available. Often, people misuse equipment, and equipment can be out of order for m... Ver más
La empresa ha respondido
I have been a member at lots of different gyms over the years, this gym is outstanding the classes are brilliant and the instructiors are young and friendly. For a fantastic price the gym is clean,... Ver más
Información sobre la empresa
Acerca de PureGym UK - Peterborough Brotherhood Retail Park
Escrito por la empresa
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Información de contacto
Lincoln Road, Brotherhood Retail Park, PE4 6ZR, Peterborough, England, Reino Unido
3,6
Medio
177 opiniones
Ha contestado el 94% de las opiniones negativas
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Low-key love going here but alot of the…
Low-key love going here but alot of the time a few of the equipment is broken
13 de diciembre de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Good gym lots of equipment although…
Good gym lots of equipment although some of the erg machines had flat batteries so no display.
24 de noviembre de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Lee - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. We are really happy to hear you enjoy using the gym! Thanks, PureGym
They got my name wrong,I can't get in…
They got my name wrong,I can't get in the gym,I can't speak to anyone,I can't cancel.what more.could go wrong,paid my money,can't get in the gym!
10 de noviembre de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Geoff - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi David - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Is there anywhere you feel we could improve? Please do let us know! We hope you enjoy your new membership! Thanks, PureGym
Good gym with variety of equipment
Good gym with variety of equipment. Some cardio machines needed new batteries though as display wasn't working.
25 de octubre de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Lee - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym
The instructor was great
The instructor was great. She was friendly and encouraged people without being ‘ too much’ really enjoyed my first GLC class at Brotherhood and will be back next week
19 de septiembre de 2025
Opinión espontánea
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Laura - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Equipment not maintained
Equipment not maintained - no display on assault bike, rowing machine seat guides badly worn, ropes frayed on ski ergometer.
The lockers stink!
UPDATE:
Following the response from PureGym on 23 Sept.
The display on the assault bike is STILL blank - does it just need a new battery?
The seat guides on the rowing machine are even worse.
The ropes on the ski ergometer remain frayed.
So much for acting on feedback!
Also - I never see any staff member checking on groups of youngsters who running around the gym and are obviously under 16 years of age.
17 de septiembre de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Me and my friend joined Monday 8th sept…
Me and my friend joined Monday 8th sept and was registered by an extremely helpful young lady who booked us for an induction on the weds and again showed us different machines and how to use them. She was very patient, helpful and friendly. My friend and I felt very comfortable about joining a gym in our late 60’s !!!
8 de septiembre de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Brian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and assist members when given the opportunity to do so and it’s great to hear such positive feedback regarding your recent induction!
We hope this has helped make you feel confident with starting the gym and we look forward to welcoming you both to the gym soon!
Thanks, PureGym
Got Penalty ticket while using The Puregym
When I joint The Pure Gym , I have been told to use the car park which is managed by Euro Car Park (Brotherhood Retail car park).
Now I have penalty ticket issued by Euro Car park for staying in the Gym for 1hr 39 minutes .
Staff are ignorant and all they all trained to ignore anyone ask for help.
I have emailed the Pure Gym and the Pure Gym replied and advised me that this is not Pure Gym responsibility. What a scam.
Avoid this Pure Gym as there is no management and no one to help if you need .
23 de julio de 2025
Opinión espontánea
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Mustafa - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.
I signed up online and found it a quick…
I signed up online and found it a quick and easy process
27 de agosto de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Elaine - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym
Friendly free advice
Had a one to one session with Ollie for advice on using more equipment but taking care of back issues. Very friendly and helpful. Always clean and tidy here, friendly and polite people. Not particularly confident myself but am comfortable here on my own.
5 de mayo de 2025
Opinión espontánea
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Absolutely atrocious staff
Absolutely atrocious staff.
A staff member by the name Tyler Henderson (Taylor Anderson, not sure which as he started mumbling when noticed he was wearing Pure gym clothing and was asked for his name) was very cruel and disrespectful to my 68 year old father. Raising his voice at him and threatening violence all because he had unknowingly set his mat where the block was apparently about to hold a class. Proceeded to take my father’s phone and water bottle. Could almost argue it was race driven by how degradingly he spoke to him. Management have been made aware and a young lady by the name of Zoe seems to be proactively working to rectify the situation but this is absolutely unacceptable. So much for creating a safe environment for people to exercise.
11 de abril de 2025
Opinión espontánea
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Barney - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
I understand that you have notified management to investigate this problem and come to an appropriate resolution. We appreciate your patience and understanding in this matter and we hope this does not deter you from returning to the gym in the future! Thanks, PureGym.
Big space
Big space, all state of the art equipment, clean and tidy with a good atmosphere. Easy parking too.
6 de abril de 2025
Opinión espontánea
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Neil! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
Very helpful lady on reception when I…
Very helpful lady on reception when I went the other day and the application process was very easy
5 de abril de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Phil. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear we assist with getting you all signed up. Enjoy your membership with us! Thanks, PureGym
No staff and no sanitation, broken lockers, dirty machines.
Joining process was ok. Would be helpful to not have to do it in the entrance way. I know you can do it on line beforehand but we had hoped to have a look around before joining. Not possible!
Once in there was no staff at the help desk to answer any questions.
Discovered that you need your own lock for the lockers. Ok. Go downstairs to buy one. Vending machine that sells them is out of order! Walk next door to pound land to buy one. Latches on lockers don’t lock even when you put your lock on it!
To top it all off, there are no sanitizing wipes. None! Therefore not one machine gets cleaned between uses. Hope you like sweat stained treadmills.
Glad we purchased a three day pass. We won’t be back after that.
2 de abril de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi, thank you for taking the time to leave us this review.
PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols, including the introduction of cleaning stations, to help keep our members and employees safe during the COVID-19 pandemic.
However, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste.
We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.
Thanks, PureGym
I don’t think the gym is bad
I don’t think the gym is bad. But I’m used to higher level of equipment, the time of day may have been a factor. It was a bit over crowded. It was a Saturday morning after all . You wouldn’t be my first as choice
15 de febrero de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Kevin - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
Why I Like Pure Gym
I like the fact that it's open 24/7 i can exercise whenever I feel like it. It's got all the equipment necessary for building both strength and fitness. The price is good for 24/7 opening hours, and I like the fact that PTI instructors and fitness classes are available if ever I want them
12 de febrero de 2025
Opinión espontánea
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi Roderick! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
We are really happy to hear you enjoy using the gym! Thanks, PureGym
All the equipment and facilities were…
All the equipment and facilities were good ,but last time I went in the male changing room three teenagers were messing around with a toilet roll ,leaving a mess ,then they started to vape ,no one visible to chat too ,do the staff wear a uniform etc ,thanks
5 de enero de 2025
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.
8.5/10 would recommend
I think that this gym provides you with all the equipment you'd need, with a cheap membership and it being relatively open even at peak times. 8.5/10 great gym especially for beginners plus staff and people are great and super helpful
14 de diciembre de 2024
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi there. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
My overall experience as a Puregym user…
My overall experience as a Puregym user is good bu t it could improve by encouraging users and staff to put weighs in their place after use instead of leaving them all over the floor.
27 de diciembre de 2024
Respuesta de PureGym UK - Peterborough Brotherhood Retail Park
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to address this. Thanks, PureGym
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