Visited this gym at the invite of my daughter who is a member and attends regularly. I usually go to a small local gym in my village, so it was useful to see the facilities offered by a large... Ver más
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Localización
Cambiar localizaciónEndeavour House, PL4 7EF Plymouth, GB
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Consulta las opiniones de los clientes
Amazing gym with amazing staff. The staff are really knowledgeable and always take the time to advise you the classes are amazing my only flaw is they don't offer the boxing fit class the other pure g... Ver más
Hello, I was given a 3 day pass by the British Heart Foundation so thought I'd try it out as my partner is a member there. I liked the wide open space, hand / machine spray and tissues readily availab... Ver más
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The gym is always very clean I use the gym on peak time so sometimes I have to wait longer for a machine, especially when there is groups of three or more working out together My only other an... Ver más
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Información sobre la empresa
Acerca de PureGym UK - Plymouth Alexandra Road
Escrito por la empresa
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Información de contacto
Endeavour House, PL4 7EF, Plymouth, Reino Unido
3,7
Medio
136 opiniones
Ha contestado el 94% de las opiniones negativas
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Large gym with lots of kit but a bit impersonal
Visited this gym at the invite of my daughter who is a member and attends regularly.
I usually go to a small local gym in my village, so it was useful to see the facilities offered by a larger site and national brand.
The automated entrance barriers made it feel like we were entering a high security place or a prison, but once I had found a pin keyboard that worked, I was in!
Did not get welcomed or approached by any employees if they were there. The gym itself was very large with lots of floor space and equipment and my daughter and I worked lifting weights before competing with each other in a 2km race on the rowing machines.
Generally impressed with the facilities, but it felt impersonal and I would worry if someone got hurt as there did not seem to be any employees that could deal with that type of situation.
9 de agosto de 2025
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Simon - Thanks for taking the time to leave this review, we are pleased to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Our gyms do have unstaffed hours, or it may be that staff were completing other duties at the time of your visit. We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym
Recently downgraded into a negative environment.
I've been a member of this gym for 5 years and always liked the place, no real problems, until recently. I presume it's under new management as they are having what they refer to as an "upgrade". Except they have downgraded it. It used to be spacious, but now it is all boxed off into little environments. For some reason they decided to put a massive walled off area directly in the centre of the gym. Whatever it is, they should've put it into a corner. Now all the machine are placed right up next to each other. You have little to no personal space anymore. I noticed some machines would be impossible to use because other people will need to walk by to get into another area. If I was female I wouldn't feel safe down there due to how boxed in everything is. I used to think it was quite a social place down there but now it is the opposite; they have created a claustrophobic negative environment. I'm normally down there for an hour or so, but today I had to leave after half an hour. Nothing was broke down there, but it is now. I'm now looking for another gym. The environment down there is bad. Seriously avoid.
I challenge the management down there to hire a feng shui expert to confirm everything I just stated.
6 de septiembre de 2025
Opinión espontánea
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Steve - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We would like to apologise for any inconvenience caused whilst this ongoing refurbishment work takes place. We do try and keep disruption to a minimal, whilst these works are ongoing, access has been opened up to other Pureym locations. If you need any support with your membership, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Work in progress
Hello, I was given a 3 day pass by the British Heart Foundation so thought I'd try it out as my partner is a member there. I liked the wide open space, hand / machine spray and tissues readily available. Saw the two managers checking all the equipment which was reassuring. There was a good variety of equipment. The only issue was the extensive renovation work going on. This was noisy and dusty and meant the machines were squashed into the available space. I'm sure the gym will be great facility when it's completed.
11 de agosto de 2025
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Deborah. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We love improving our gyms and we always aim notify members when any refurbishments will be taking place, however we would like to apologise for any inconvenience caused by this!
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
If you wish to discuss this further for us to investigate, you can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com and they will be more than happy to assist with this.
We are glad to learn you enjoyed your recent visit overall, and we hope to hear from you soon!
Thanks, PureGym
I bought a day pass expecting to be 24…
I bought a day pass expecting to be 24 hours. I'm disappointed with my purchase with my purchase. I was expecting to be able to come back tomorrow before the 24 hours ended but then reading my day pass it said it ends today. I feel like I haven't got my moneys worth. £8.99 for 1 workout was only there for 1 hour and a half. Most likely wont be buying this again.
15 de agosto de 2025
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi. Thanks for taking the time to leave this review, we are sorry to see it is 2 stars.
We apologise for any inconvenience caused. Day passes give you unlimited access to your home gym and all of the classes there until midnight on a day of your choosing, they are not 24 hours from the time your purchase them.
If you would like a member of our team to discuss this further with you, please email them at member.services@puregym.com and they will be happy to assist with this.
Thanks, PureGym
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Daniel, thanks for leaving us this review, We are sorry to see this is 1 star.
We're very sorry that the power outage caused an evacuation and caused disruption to your workout. We apologise for any inconvenience caused.
Thanks, PureGym
Quiet and excellent
The place was quiet, no blaring music, it was clean and the equipment was excellent. Layout was very sensible.
23 de abril de 2025
Opinión espontánea
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Magda - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Duncan. Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Enjoy your membership with us! Thanks, PureGym
I still have no PIN number no one has…
I still have no PIN number no one has tried to sort it out
23 de marzo de 2025
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Colin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. We will look to contact you back as soon as possible.
Please note if you are a previous member this will be the same PureGym pin. Thanks, PureGym
Easy and straight forward
Easy and straight forward. I decided to join even without visiting first as all the information was there
28 de febrero de 2025
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Alison! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Staff very nice
Staff very nice.
Sometimes to many groups monopolising the machines.
29 de diciembre de 2024
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
The classes are great …
The trainers and the classes are really good , it is let down in that repairs to equipment / replacing damaged items is not completed promptly .
28 de diciembre de 2024
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Penny - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
PureGym does what it says on the tin.
Great session today as always, convenient, clean and all the pain you need.
1 de enero de 2025
Opinión espontánea
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Hellyer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Great but no wifi in 2025???
PureGym (Plymouth) is great but how is there no wifi? It's 2025! Also, it's pretty messy with weights everywhere but I think all commercial gyms are probably like that. Even when the gym is busy, I almost never have to wait for equipment because there is so much of it! The space is also really flexible, which I love. It's great you can check the app to see how busy the gym is. But, please, can you just get wifi??
1 de enero de 2025
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi there. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
PureGym get the job done.
PureGym get the job done.
The location is ideal. the place is clean, well maintained, and the staff are exemplary. the atmosphere is welcoming and supportive.
16 de diciembre de 2024
Opinión espontánea
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Ross - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
This was my first visit to this Gym
This was my first visit to this Gym. The Female and the Disability Toilets were not working!!!
We went on the Treadmill and every few minutes there was a strong smell of Sewage. Trying to train with the smell of sewage is pretty unpleasant.
18 de noviembre de 2024
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Jennifer. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused on your visit.
The changing rooms were closed for essential maintenance from 12/11/24 (8am) - 13/11/24 (5pm) and all members were contacted via email ahead of this date.
Extra access was added during this time to use Plymouth Marsh Mills & Torquay
If signed up on the day you would not have received these communications, and we are sorry for this.
If visited on another date outside of the above please reach out to our Member Services team who can look into this further. Thanks, PureGym
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Rachel - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and to do so, in a clean and friendly environment.
We know just how anxious the thought of going to the gym can be for people just joining and we want to do our very best, to provide that safe and relaxing space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to give you an easy start to your fitness journey easy so it's great to hear you had an clear and easy time joining us. Enjoy your workouts! Thanks, PureGym
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Bigin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Good experience
Good range of equipment, never too busy & good class availability
16 de septiembre de 2024
Opinión espontánea
Respuesta de PureGym UK - Plymouth Alexandra Road
Hey Leighanne - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
To be avoided.
I recently moved back to Plymouth for the academic year and had hoped to use PureGym as it's just around the corner from my home. However, after visiting I have decided to look further afield as I found a number of considerable issues that affected me being able to work out.
Firstly, the lights are overwhelmingly bright which is distracting and uncomfortable. This becomes even more unbearable when reclined for exercises such as bench. I'm somewhat sensitive to bright light but can imagine other people must struggle with this as well.
I also found myself having to walk around the gym numerous times to find the plates I needed due to a lack of organisation and an inadequate number of plates being available. Additionally, there are very few Olympic plates in the gym and the majority of the ones they do have are very old and worn out.
The dumbbells were also randomly placed on the racks in no order, making it a nuisance to find the weights that I needed. Gym etiquette plays a role in this, but it should also be the responsibility of the gym to ensure that the equipment remains at least somewhat organised.
The Olympic lifting platforms looked like they would be okay. However, the previously mentioned issue about the lack of plates would be a hindrance for anyone looking to push/pull a couple of plates or more. Safeties also weren't available here meaning heavy squats are off the table unless you use the one outdated squat rack.
There are a wide variety of machines available, but some of them are looking very tired and substantial rust can be seen. This was probably the lesser of my issues with equipment though as the ones I used were still functional. If you just want to go to the gym for cardio I'm sure you'd be fine as about half of the gym floor is occupied by treadmills and static bikes.
The layout is questionable, and a lot of space that could be used for more machines to reduce waiting times. Whilst there are quite a few machines it isn't enough to accommodate for peak times. A friend described the gym as 'a gym that a child would design on sims'. I agree.
On my way out I also overheard the manager on the phone (identified by his t-shirt printed with 'MANAGER') who was complaining about 'powerlifters' who 'come in and spend hours at the gym'. Pretty amusing considering the whole PureGym ethos is supposed to be that everyone is welcome, but whatever.
I won't be returning. I've had memberships at several other commercial gyms and this is definitely the worst I've seen. There are a number of other commercial gym options in the Plymouth area so I'd recommend just using one of them.
10 de septiembre de 2024
Opinión espontánea
Respuesta de PureGym UK - Plymouth Alexandra Road
Hi Reuben,
Thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym and the equipment. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
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