Pure Maintenance UK  Opiniones 

420
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We hired Pure Maintenance after finding some concerning mould in our home and having health issues in the home on and off for a while. They booked us in quickly, and Beth was really helpful in exp... Ver más

Valorada con 5 estrellas sobre 5

Matt the technician was punctual, extremely knowledgeable and able to answer my questions, explaining the process. He did an excellent job of cleaning the area and was very professional. Ezra was t... Ver más

Valorada con 5 estrellas sobre 5

I have received a first rate service from start to finish. My parents bungalow was affected by mould in a number or rooms & particularly badly in their bedroom. Everything from first contact to afte... Ver más

Valorada con 5 estrellas sobre 5

Very belated review. But do need to say how impressed we were with the whole process, beginning to end. Think our chap was called ‘Josh’. Very professional, respectful & worked very hard. Amazing... Ver más

Información sobre la empresa

Escrito por la empresa

Pure Maintenance UK is a mould remediation service operating across residential and commercial properties, using a patented two-step dry fog process. We're diagnosis-led. Before any treatment, our survey identifies where the moisture is coming from. Where it's condensation or humidity, we'll recommend a full treatment plus a ventilation plan. Where there's an active leak or structural damp, our survey pinpoints it and tells you exactly what needs putting right, so it can be repaired at the root by the right trade. Step one is InstaPURE. Our dry fog is made of microscopic droplets that stay airborne and behave almost like a gas, so it treats every exposed surface — and the air itself — reaching into carpets, soft furnishings, folds and recesses a cloth or spray can't. It oxidises and destroys the living mould and brings spore counts down to the outdoor-air benchmark. The chemistry breaks down to acetic acid (vinegar), water and oxygen, so there's no lasting disinfectant residue, and it's safe to return the same day. Step two is EverPURE, a durable antimicrobial layer that helps resist regrowth. Results are confirmed by independent lab analysis — you get it in writing. All treatments are carried out in accordance with our COSHH risk assessment for the substances used, with actives applied strictly to manufacturer specification.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

420 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(420)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

TERRY WAS ABSOLUTELY FANTASTIC !!

TERRY WAS ABSOLUTELY FANTASTIC !!! THE BATHROOM CEILING LOOKS NEW NOW!! THE MOULD WAS BAD AND HE DID A BRILLIANT JOB!
I AM SO HAPPY WITH HIS SERVICE! HE WAS RESPECTFUL AND KIND! I WOULD NOT THINK TWICE TO USE HIS SERVICES AGAIN AND RECOMMEND THE COMPANY TO EVERYONE! HE IS A REAL CREDIT TO THE COMPANY ! THANK YOU SOOO MUCH !!

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

efficient Mould removal

We first contacted Pure Maintenance on a Monday, and by Friday, Matt arrived promptly to tackle a big job — all on one of the hottest days of the year! Despite the challenging conditions and being the only technician on site, he was professional, efficient, and incredibly thorough.

Before getting started, we walked through the property together and discussed the entire process and plan of action. Matt exceeded expectations, working methodically through each room to remove all traces of mould. Throughout the process, he also kept us informed, highlighting any concerns and offering advice to help prevent the issue from returning.

A huge thank you to both Matt and Beth for your hard work and support in resolving this problem. We’re so grateful!

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service from start to…

Outstanding service from start to finish! Our first contact with Elliott who contacted us after seeing a missed call when PM UK was closed, to the treatment done by Matt and then aftercare regarding the test results was absolutely amazing. Elliott booked us in at the earliest availability and kindly moved appointment when we couldn't make the first one. Matt turned up on time and was very thorough with communication throughout the day. Our mould issue from historical leak has been eradicated and air quality has improved.
We have just received a report and Matt has called us to go through the report which was very helpful. Before the call I have emailed aftercare department who also came back with explanation via email within 10 minutes.
Thank you PureMaintenanceUk! I will definitely recommend you to anyone with mould issues.

17 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am sorry to say that our mould issue…

I am sorry to say that our mould issue came back so feel this was just an expensive sticking plaster for the mould issue. Very disappointed ☹️

29 de junio de 2024
Opinión espontánea
Logotipo de Pure Maintenance UK

Respuesta de Pure Maintenance UK

Hi Jane,

We're glad we were able to help since you left your review; however, we would have loved the opportunity to help with this before you posted this, but I understand that you might not have due to your warranty period having ended.

Our treatment will reset the fungal ecology within a property, but damp issues and instances of moisture ingress can cause mould to return if not addressed promptly. We never want our customers to be living with mould, so since you brought this to our attention, we've done our best to assist you as much as possible.

We will continue to help you going forward to keep your home mould-free.

Kind regards,

Pure Maintenance UK

Valorada con 5 estrellas sobre 5

In in depth review to help you decide

I’ve waited a few weeks before writing this review to ensure I can be as accurate as possible and have all my results back.

I’ve been studying mold and the effects on my body since I found mold in my house. I’ve spent hours and hours researching top Doctors and remediation companies in the USA as finding them in the U.K. is nearly impossible.

I knew exactly what types of tests I wanted and what mold I was dealing with but got Pure Maintenance in for a quote on treating the entire house as well as running tests. I was pleasantly surprised when I had my first phone call with their sales team as I went in not initially revealing what I had learned. They knew everything and more, very very professional.

I went for the top package as I knew I had a mold issue. I had tests, treatments and more. I’ve got a very very large 5 bed house and had the cellar and loft treated. Cost was around £3000 plus vat which sounds a lot but when you compare to anyone else in the UK and to comparable companies in the USA and then you see the in depth analysis that happens, you understand why and dare I say it… it feels about the correct price, maybe cheaper than expected!

The reporting was immense. Tip, if you can’t be bothered to read the 140 pages, load into chat gpt and get it to help you.

All I can say is that I would 100% recommend them to anyone and would have no problem using them again if needed. I will be using them to do another air test in the future and may even have the misting done annually depending on the price.

Well done to them for setting up a company that is actually helping people get well. The U.K. is so far behind the USA when it comes to mold treatment for the home and also the human body but we will get there.

22 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Darren did an amazing job!

Darren did an amazing job, he was on time, made my house fresh, free of mould! And safe for my son! I highly recommended this company due to making mine and my sons quality of life so much better due to getting rid of the mould.

14 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

A very fast and efficient service…

A very fast and efficient service carried out by technicians, Matt and Keegan, and my questions were fully answered. However, my symptoms have not improved, and I still don't know (or think) I had any serious mould problems in my house, as this company works on the basis of carrying out the treatment before getting the results of the testing.
Also, they left a lot of dust which I had to clean up afterwards.
I guess time will tell !

13 de mayo de 2025
Opinión espontánea
Logotipo de Pure Maintenance UK

Respuesta de Pure Maintenance UK

Hi Lou,

Many thanks for your kind feedback on our technicians, Matt and Keagann. I'm so glad to hear that they were able to address all of your questions.

As for the persistence of your symptoms post-treatment, the body requires time to recover from mould exposure, so you may not experience an immediate improvement. The first step when looking to detox is to eliminate mould from your surroundings. Once that has been completed, you can start the detoxification process in a mould-free environment. Now that your air test results have returned from the laboratory, if you're interested in chatting to a highly recommended functional practitioner to help guide you through the detox process, please get in touch. They offer a free, over-the-phone, initial consultation.

We always endeavour to leave our customers' homes as we find them, minus the mould! Matt and Keagann did use their dustpan to sweep up before they left, but I'm sorry to hear that you found some dust following treatment. If you have any pictures of this, please send them to support@puremaintenanceuk.com, and we'd be happy to look into this for you.

Many thanks,

Customer Support
Pure Maintenance UK

Valorada con 5 estrellas sobre 5

Good service and mould issue seems to be solved now

Very pleased with the service, friendly helpful team got the house done and outbuilding in a single day with efficiency and minimum bother. Good communication throughout with emails and phone calls and mould issues seem to be now solved at our place.
Be aware that the spray on stuff used for mould patches creates discolored patches there, if earthborne natural wall paints have been used, so may need repainting some parts.

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

From the start Pure Maintenance were…

From the start Pure Maintenance were very professional, confident in their treatment and very efficient.
Mathew the operative led me through the entire process and his attention to detail was excellent.
Will be recommending the company to our managing estate agent

28 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The report provided been incorrect

The report provided been incorrect, the mould was visible and smell was strong, but report said there are not mould. It was waist of money.

3 de marzo de 2025
Opinión espontánea
Logotipo de Pure Maintenance UK

Respuesta de Pure Maintenance UK

Hi Elvira,

I'm really sorry to hear that you are unhappy with something about the report. I can't see any prior contact from you with our support team, who are there to help you and make sure you have a good experience. I can see our support team have been in touch since your review to resolve your concerns.

Best wishes,

PureMaintenanceUK

Valorada con 5 estrellas sobre 5

This company cares for customers and your home - best services pre and post treatment

Fantastic customer services from this company, quick booking and services. Lovely gents, Joe and Josh came to our property, absolutely amazing service, put our minds to rest and treatment went so smoothly. We have pets and my nephew has bronchitis age 3 years old. They put our minds to rest with questions we had before and after the treatment.

Extremely helpful gents - even gave a machine to help re mould in the future and tips how to prevent mould happening again. Josh and Joe are a credit to this company. We never had such process before but this company and both gents gave such a smooth process that our minds were at rest. This company cares about their customers and customers homes.

Thank you again Pure Maintenance UK - definitely will recommend your services to friends and family.

16 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and Thorough

The service was very professional from the time of booking, through to completion. The mould in my workshop and garage area has been successfully neutralised and useful recommendations going forward have been offered - which I am now implementing. Thank You.

24 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Company

Very belated review.
But do need to say how impressed we were with the whole process, beginning to end.
Think our chap was called ‘Josh’. Very professional, respectful & worked very hard.
Amazing results.
We have followed all the recommendations and pleased to say that no mould has returned.
Would definitely recommend.

2 de enero de 2025
Opinión espontánea

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