Purewell Electrical Opiniones 

2544
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I almost cried when I read the item I wanted was out of stock, but as I read on in the email sent to me I was shocked to find out that an alternative had been sought at no extra cost to me, it's this... Ver más

Valorada con 5 estrellas sobre 5

I have had a new fridge installed today by Grant and Ed. An excellent job and very helpful couple of chaps. A credit to your company and my dog particularly liked Grant ! Thank you .

La empresa ha respondido

Valorada con 4 estrellas sobre 5

UPDATE: Kudos to the Purewell Electrical management team for reaching out to my Mum this morning & resolving the pricing error. Much appreciated. Buyer beware with prices… check around. Panasonic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a fan ahead of a heatwave while in my third trimester of pregnancy, so I was a bit more anxious (and probably a little dramatic!) about getting it in time than I needed to be. It was out of... Ver más

Información sobre la empresa

  1. Tienda de electrodomésticos
  2. Tienda de electrónica
  3. Tienda Hi-Fi
  4. Tienda de TV

Escrito por la empresa

Purewell Electrical have been selling appliances for over 60 years, so we like to think we know a thing or two We focus on stocking a range of products, with fantastic staff knowledge before you buy, and exceptional after-care to make sure you are happy with your product. Feel free to have a look at our site to give you some ideas, or pick up the phone and give us a call on 01202 484411 and we will be happy to help.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(2544)

18 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Bad treatment and patronising sales advisor…

Customer service and the way I was spoken to was dreadful . Always thought of purewell electrical as a good company with good customer service . Seems that has changed greatly. Charged £49.99 for simply cancelling at 8.30am before it had even left the yard. An order less than 12 hours old ! With the way things are financially within the economy for people atm I’m very disappointed they felt the need to take this . Never again will I shop with them .

25 de enero de 2023
Opinión espontánea
Logotipo de Purewell Electrical

Respuesta de Purewell Electrical

Hi Tina, We arranged to get this item to you on a next day delivery after you ordered it in store yesterday. As part of our Ts and Cs, which you signed and agreed to, there is a charge levied for cancelled orders if done on the day of delivery. The reason for this is that we are now unable to fill our van slots because the van is loaded and departing.
As you recognise things are tough in the economy, and that is true for businesses as well as consumers so having people cancel orders on the day of delivery does have an impact.
Sadly we will agree to disagree on poor customer service, you have simply been charged for cancelling your order and charged in line with the Ts and Cs and you are not happy about this. That does not make it bad customer service, rather it is something that you don't like. When you were in store and Dave was helping you with measurements, offering advice, showing you various fridge freezers and arranging to get the item to you less than 24 hours after ordering you did not think there was a problem with our customer service or that he was patronising. I hope you manage to sort a fridge out.

Valorada con 5 estrellas sobre 5

Exceptional service!!!

We ordered a chest freezer because our old one stopped working and was full of our Christmas shopping. Purewell Electric delivered our new chest freezer within an hour of ordering- wonderful and friendly company- and competitive

21 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

whole experience was so good.…

The saleroom staff helpful and knowledgable, met my needs in a non pressurised atmospere. The showroom was clean and spacious and plenty of stock.
The staff behind the desk were polite and patient with me.The delivery and installation ( 13/12/22) went so smoothly and Grant & Dean so helpful, went above and beyond what they needed to do.Polite, respectful, friendly and helpful. I would recommend this company to anyone.

13 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent personal service

Really pleased with excellent service given. Very helpful with all queries and everyone we dealt with from selecting the television to installation was polite, informative and approachable. Would definitely recommend

1 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased with our new fridge freezer

Very pleased with our new fridge freezer. Excellent customer service, telephone call notifying us of the delivery slot. Very pleasant and helpful delivery driver. Also nice to know they are local to us too. Would highly recommend and will return next time we need any electrical item. Thank you

14 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Purewell's installation engineers are excellent

Purewell's installation engineers were briliant. Before they installed our new Bosch dishwasher, the diagnosed a plumbing problem (drain pipe was missalligned and virtually blocked.) They cleaned and reset the drian pipe and connected up the appliance. The gave detailed instructions about the machine and demonstared and tested the install. Great service from a local company.

1 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent online service

We ordered our mew machine online which was a comparable price to other online retailers and as we were local to the store we were told delivery would be made the next day which was far better than expected.

28 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Customer for life

From the moment I entered the store someone came to attend to me which is a rare occurrence nowadays. I got great service from these people from purchase to installation. Their prices are comparable to the large on-line and other electrical retailers plus of course a level of service which you will not get from the giantsTEJI5668

13 de septiembre de 2022
Opinión espontánea
Logotipo de Purewell Electrical

Respuesta de Purewell Electrical

Thank you very much for this kind review - I know it is far easier to not bother so we do appreciate when people voice appreciation! We are really proud of our sales advisors and the installers so I am delighted they were so helpful for you. Enjoy your new fridge freezer!

Valorada con 5 estrellas sobre 5

Very satisfied.

I am very pleased with the freezer and the service offered by Purewell Electrical. Many thanks.

12 de septiembre de 2022
Logotipo de Purewell Electrical

Respuesta de Purewell Electrical

Pleasure - enjoy your new freezer

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish!!!!

Fantastic service from start to finish! Purchased a fridge freezer, Ed's advice superb! Delivered on time and took away our old very large and heavy American Fridge freezer from our 2nd floor flat (without a lift!) by two delivery men who were both still smiling and happy when all done! A big thank you to all !!

2 de septiembre de 2022
Opinión espontánea
Logotipo de Purewell Electrical

Respuesta de Purewell Electrical

Thanks for taking the time to leave this lovely review David. I'm delighted the installers managed to get the old one out (rather them than me!). Enjoy your new fridge!

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