PurrfectlyYappy Opiniones 

238
•
TrustScore: 2.5 sobre 5

2,5

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Terrible customer service, do not reply to their online form messages/queries, social media or direct emails. I have been trying to contact them for 5 weeks but am giving up. Won't order from them ag... Ver más

Valorada con 1 estrellas sobre 5

If I could give no stars I would. This brand is reporting my reviews and having them taken down off all online sites. Horrible service, don’t comply with trading and consumer rights, will waste you... Ver más

Valorada con 3 estrellas sobre 5

Would love to rate higher, however, order took 1 full week to arrive. After calling them, it appears they take pre-orders for products and once they have enough orders, then place order for product. W... Ver más

Valorada con 4 estrellas sobre 5

Ordered 2 dog bowls. Bowls are excellent for my frenchie. However I was not impressed with time it takes for delivery after placing my order, 6 days is too long when you're paying almost £6 for delive... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

At PurrfectlyYappy.com, we pride ourselves in sourcing the best products for your pet, home and human. If you're a pet owner or an animal lover, we have something you'll love. We believe that this, combined with our years of experience, makes us a little different from everyone else. We invest a lot of time looking for high quality brands that you'll love, so there is something for everyone (and every pet) in one place. We're always adding new products to keep you and your pet up to date with the latest brand innovations.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(238)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Avoid like the plague

My order was supposed to ship in 3-6 days. This hasn't happened. No idea what's happening with my order I have emailed them 3 times but no reply

31 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I paid £5 for delivery which was in 3-6…

I paid £5 for delivery which was in 3-6 working days and I ordered on 30th April and it has only just been shipped on 11th May! I chased customer service for my order and I still have note received a reply.

11 de mayo de 2021
Valorada con 2 estrellas sobre 5

Not overly happy

Not overly happy - delivery price is really expensive, they don’t except refunds the item I ordered was too small - not a great description of item, no paperwork with the item. Customer service did get back to me quickly but I wouldn’t use again

5 de mayo de 2021
Valorada con 5 estrellas sobre 5

Fabulous service from Purrfectly Yappy

Fabulous service from Purrfectly Yappy, after placing an order I was informed that there would be a delay with part of my order, I was given a choice of refund, delayed item and despatch others or wait and post all items together.

I chose to wait - as soon as it was in stock they shipped it out informing me by email - great communication and delivery was within a couple of days of confirmation.

Both collars and lead arrived, great quality and great value - perfect thank you

20 de abril de 2021
Valorada con 1 estrellas sobre 5

Won’t use this site again

Having hunted various websites for a specific waterproof dog jacket - I finally found one on this site in the size I needed. Put it in the basket paid and received confirmation of my order and an approx delivery date of 3-5 days. After a week I then received another email telling me that they had no stock and my order had been cancelled. They obviously don’t update there stock levels on the website - disappointed

9 de abril de 2021
Valorada con 5 estrellas sobre 5

Ordered an item on the 25/02

Ordered an item on the 25/02, order didn't arrive in 3-6 working days as stated, I chased the order on the 08/03 and received on automated email on the same day with no apology, saying it had been shipped. I received thd order on 10/03, but item was badly damaged, broken in bits, due to inadequate packaging. I emailed on the 10/03 to let the company know, and as I had not received a reply, I sent a message on messanger on the 12/03.... its the 14/03 today, and still no response. However, when I phoned today and explained what had happened, I was refunded straight away, and so the issue was resolved swiftly. Thank you.

14 de marzo de 2021

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