Quartzize Opiniones 

2116
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

WHAT A FANTASTIC JOB 👍 CHRIS & RYAN ACHIEVED TODAY DIDN'T STOP FROM THE TIME THEY CAME THIS MORNING TILL EARLY EVENING WE'RE SO PLEASED WITH EVERYTHING EVEN PUT MY INDUCTION HOB IN WORKING 🤗... Ver más

Valorada con 5 estrellas sobre 5

Just 2 days to totally transform our kitchen and utility. Chris and Ryan were great through out the fitting asking questions making sure we got the WOW kitchen we had hoped for. It was relatively pa... Ver más

Valorada con 1 estrellas sobre 5

Fitted my kitchen about 19 months ago, not a bad job to be honest. They fitted a cheap sink, now it's cracked, never been abused or had anything dropped in it. They told the sink manufacturer w... Ver más

Valorada con 5 estrellas sobre 5

Excellent service. Work top overlays and splash backs were delivered on dates that they gave us, and installed a couple of days later as scheduled. Very professional installer called Carwyn. Very ha... Ver más

Información sobre la empresa

  1. Reformas de cocina

Escrito por la empresa

Quartzize specialise in kitchen makeovers, predominantly quartz overlay worktops. These can be fitted over your existing worktops and come with many benefits. - Generally 40% cheaper than granite. - Can be fitted in just a day. - Less mess to deal with as your existing worktops stay in place. - Hygienic and stain resistant. - More durable. For more information please visit our website http://www,quartzize.co.uk or call us on 0800 862 0295 for a free no obligation quotation.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 4% de las opiniones negativas

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3,9

Todas las opiniones

(2116)

91 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super-happy!!

I had my kitchen worktops replaced and I’m over the moon! The quality and care in the workmanship by Gary is excellent. Everyone I dealt with at this company was friendly, helpful and professional. There was no ‘hard-sell’ from Rachael, the sales-person, just helpful suggestions and advice.
I had one small issue after the work was carried out (nothing to do with the actual worktops) and this was quickly rectified by Megan who was so friendly, professional and understanding of the problem.
I can honestly say I’m delighted and wouldn’t hesitate to recommend them. Thank you to everyone I dealt with for an excellent job!

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best kitchen worktop.

The whole experience of selecting our new worktop together with the professional manner that the sale, survey and fitting were undertaken is a credit to the company. Mel took us through the whole process from enquiry to aftercare back up. Kamil and Ken went out of their way to ensure we were happy with the fitted worktop.
Can’t fault anything and would recommend without hesitation.

3 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cracked worktops

There guarantee of 6 years is not worth the paper it’s written on.
We had our kitchen worktops fitted around 3 years ago, in December of last year we found 2 cracks appearing.
I rang Quartzize Worktops Ltd and spoke to someone, her initial response was that they don’t crack we must of dropped something heavy on them.
Now 5 months on and having 3 so called technicians come to our property and lots of emails/photos sent to them I’ve got nowhere and cracks are getting longer.
Not good after sales service are all.

2 de junio de 2025
Opinión espontánea
Logotipo de Quartzize

Respuesta de Quartzize

Good Afternoon Mr Berry,

Thank you for your review.
What you failed to mention within your review is that we you sent u photos of some cracks and we requested more photos showing where the cracks start/end so that we could assess them as best we could.
You have also not had 3 inspections.
Once we have the photographs we will assess them and will be in touch.
You must understand that you have got nowhere due to your threatening nature and because you have not sent the photos requested and so this is an extremely unfair review.


Valorada con 1 estrellas sobre 5

Owe my days what a disappointment use another company

Owe my days use another company. Two worktops wrong, quality standard very poor, they take your money upfront and then customer complaints and follow up is non existent. We have a manufacturing fault in the middle of our block replacement work top, they missed it in the factory, they missed when fitting, they cannot fix it, without smashing it off (their customer service teams words not mine).and wreck the block top underneath … I have been dealing with customer service for three weeks and no satisfactory resolution… by phone and in writing… silence…no accountability and no customer concern, feeling very disappointed and ripped off. I’m not one to use trust pilot and complain as I like to sort it out with the company concerned, but this lot have no time for the customer.. if we ignore you, you will go away…three weeks on and still waiting for a response, there are many other firms out there… do not put your self thru the pain… so I post and the reply I get is we are unaware of your complaint, I have sent a full timeline e of event again on Friday 30 May 2025 and followed up immediately on 2 June… still no aligned resolution..

6 de mayo de 2025
Opinión espontánea
Logotipo de Quartzize

Respuesta de Quartzize

Good Evening Melish,
Thank you for your review.
We are so disappointed to read your review however, we are unable to find any record of a complaint from anyone if this name.
If you could please contact the team at customercare@quartzizeworktops.co.uk
They will reply to you the same day.
We ask that you include photographs of the area affected to allow them to swiftly deal with your complaint.
We can only assume that your email has not gone to the address but as for the call our teams are in the office Monday-Friday 9-5 and Saturday 9-12am. And all calls are answered by the team
*****UPDATE******
We have been in contact with you over the weekend and the last email received was on Monday Morning at 7.17 am we have offered a return visit and the customer has replied, we are just awaiting a date to return for her.
As they have admitted above the last email exchange was Monday 2nd and we are now on Tuesday 3rd.
The review is unfair with unrealistic expectations.

Valorada con 4 estrellas sobre 5

Nice, beautifully renovated Kitchen.

The fitters: Mr Steve Henning and his assistant did an excellent job.They started and finished on schedule, and were very courteous

The products supplied are good and reasonably priced. However I was initially disappointed with the worktop that was supplied, because I had based my expectations on the sample I was shown which turned to be not quite the same design as the final product as it was only a section of it. Anyway,I got to like the full design after a few days.
I would certainly recommend this company and Joe’s doors that they work in collaboration with.
Nevertheless, the company should ensure that samples shown are fully representative of final products.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

From start to finish all involved was great

The experience from quarzine from start to finish was great the fitter Cameron was very good he covered everything up where he was working and completed a very brilliant job then when finished he cleared all the dust and rubbish up was totally professional in every way would certainly recomend him also the next day they came.and removed all rubbish finally a lady called Anita Mansel called two days after to check all was OK as I said from start to finish highly professional in every way would recomend Joe's doors!!
In my opinion they all deserved 10 out of 10 well.done

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellentservice and experience from start to finish

From my initial enquiry they were prompt and responsive.Luke,the sales guy was very helpful,delightful to liase with and didn't try to over sell or force anything on us.Phil, surveyor, arrived within 2 days to measure up and our work would have been done within 3 weeks had we not been going on holiday.
They came immediately we got back.Karl
and Sam were great did a very thorough job.The whole thing taking less time than we expected.
I would highly recommend quartsize,everyone was great to deal with.Mel,in the office kept me fully informed either by phone or email.
We opted for waste collection and
the guys arrived bang on time leaving the site clean and tidy.
The overall quote was more expensive than some we got but again I would highly recommend the quality of their operation.

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worktops from the professionals

The sales lady was very helpful and precise with information on the product and what the next stages would be to final fitting. The surveyor was brilliant and obviously knew his job. Nicola, the fitter, arrived on time,he was very polite and professional in every way. His fitting is perfect and he advised on looking after the product. Mel from head office was most helpful and kept me up to speed all the way along the whole process. She was extremely polite and was always available to talk to. All in all I have nothing but praise for everyone from start to finish. SUPERB.

16 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cowboy outfit

Stay well clear of this company very poor customer service takes your money then not interested in complaints refuse to accept responsibility for damages to sink and flooding of the kitchen and bathroom then leave you to pay fitter which wasn't in the contract or mentioned cowboy outfit..

7 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A seamless process from quote to…

A seamless process from quote to fitting. All staff were polite and professional. They made sure we knew what was going to happen every step of the way. Dates were set and kept to. Very happy with our new looking kitchen. We would gladly recommend Quartzize.

6 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Your customer service was excellent

From start to finish Quartzize were very helpful, speedy
and friendly, especially Rhian who is on the other end
of the phone and Cuen who actually came a day early
to fit the worktops. Cuen was excellent, friendly and
knew exactly what he was doing, it only took about 4
hours. Great that the rubbish was collected a day
later. Rhian telephoned me a week after installation to see if I was happy with the work. I am really pleased with the worktops and with the help and information given t me by Rhian and Cuen

30 de abril de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Friendly and helpful staff

Friendly and helpful office staff, salesman, surveyor and fitter.
Keith the fitter was excellent. He was careful and highly competent. I am very pleased with the result of his work.

I would have given 5 stars, except for the following:
- I was advised just prior to the fitter coming (not by the fitter) that the job would take 1 day. In fact it took 2 1/2 days.
- in spite of specifying at the outset that quartz panels would be needed on cupboards as well as worktops, the panels were missed and not delivered on the first day.

23 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Enquiry

I made an enquiry about an issue and Melanie responded very quickly and arranged a visit to resolve it under warranty.

7 de mayo de 2025
Opinión espontánea

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