Racing TVOpiniones 

I wish I had checked the views here before subscribing... Terrible customer service now sent a contract to a debt collector that I didn't ask for and won't take my calls terrible service. Also the streams are slower than major bookmakers for any in-play bets.

It's a shame to see how badly subscriptions are now being managed at Racing TV...

Signed up for a month trial, but the service doesn't work with Sky Stream. Couldn't cancel my membership by email, then the cancellation was not actioned when I called.

Fast forward a couple of months, I am now apparently in a 12-month contract with no way out.

Unsurprisingly, the call again dropped off (twice) when speaking to them today.

As someone working in the industry (and interviewed on several occasions on Racing TV!) it is hugely disappointing to see our main racing channel being run in this way...the reviews below are indicative of a real lack of care for racing fans.

Worse ever. Got a free trial and forgot to cancel it. Noe stuck in a one year contract and would not have the funds to renew every month because I am a student still in secondary school. Woman on the phone said I couldn’t cancel the next payment absolute joke

Terrible customer service I was hung up on on the first occasion and then the second I was told I was in the wrong for trying to use it on my tv and the races not loading , In which I have zero issues connecting to any other site!

Done the free trial was lead to believe it was £7.99 per month got charged £30 and no refund

I wouldn’t bother using racing tv again , terrible site and the customer service is one of the worst I’ve dealt with!

This company sent a letter to my address but the name on it was not correct… i think this was a scam ? The name was not understandable… i have been to my bank to put a stop on them using taking (stealing) any money from me. Rang them twice and they hung up on me when i asked them about my letter…. Dont trust them …. They are scammers… any more letters and i will take them to court for harassment… so beware of them …

Awful service staff full of shite. I wnated to cancel as I had lost my job and not gambling anymore kept saying you can't. Even when I said I don't gamble they have a duty of care as I mentioned gambling commission.

My answer was if I have a gambling problem and I rang for help the first question is how you combating it
Well I have racing UK can't get rid of it (temptation) there that simple there is summed it up if I had a drink problem be like me sitting in a pub full of alcohol.

They are awful DO NOT SUBSCRIBE ANY ANY COSTS. They won't reply on here either

First time of watching, never seen such amateurish presentation. Why no details of the horse, trainer jockey form age etc. Would never entertain subscribing even if was the only horse racing coverage available.

They'll offer a free trial then send for a collection agency to try and take £300+ for using the app a total of 0 times.

The only way this business is still running is literally because they are scammers that make you pay for a 12 month subscription if u don’t cancel your free trial which is not easy to do in the first place. Heard nothing from them didn’t ever use the platform until a debt letter of over £300 comes through the door. Being 18 with no job this has become a huge burden for me all because this company and anyone who works for them are actually sad and clearly getting no where in life so instead scam people out of money.

Do not sign up for the free trial as it's a scam! and you'll be locked in a 12 month contract that you can't cancel online they have to be contacted by phone. Their processes are designed to make it impossible to cancel.

You've been warned!

It seems like I am one of many long standing customers who have been treated shabbily. Having been a customer for over 15yrs it came to the time that I needed to cancel my membership. A year ago I contacted RUK to cancel and was offered a discounted rate of £15 per month and was told this could be cancelled after 12 months of the service. I accepted the offer and the last month before it ended I phoned RUK to cancel the service and was told that my membership would be cancelled . A few days after this I checked my bank only to find they had taken £29,98p plus they had set up a new Direct Debit for £29.98. I immediately cancelled the DD and had the money reversed. This meant that I had to contact RUK Customer Services to sort out what had happened. They advised they could not sort out the problem and that I would have to phone RUK. A couple of days later before phoning I received a txt from a debt colection agency BPO regarding outstanding debt with RUK. I phoned RUK and was told that I should have given 30 days notice to cancel my account and that the outstanding balance of £11.61p had been put in the hands of BPO. I paid the outstanding amount and never want anything to do with RUK again. What a shower RUK are.

Been a customer of racingtv for years, never missed a payment. Was no longer using it so wanted to unsubscribe. Couldn't find out how so canceled the direct debit and waited for them to contact me. I went on holiday....letter from them arrived saying I owed them £11.99 very quickly followed by a letter from a debt collection agency. Absolutely mortified, cannot believe any company would wait just 7 days before doing this, especially if you have been with the company for a long time. When I have more time on my hands and want to watch racing again I will watch on bookies sites as I will certainly not darken their doorstep again.

I signed up for 12 months of racing tv. I thought they were going to cover uk's racing but no! You get better coverage if you joined a bookmakers. I found that out too late. When I tried to cancel they threatened to get in touch with credit ratings agency. I have not paid for a month now and what they have done is suspend the account. Do they expect me to pay for nothing? I hate companies like this. They are only after money rather than provide good services. I will pay them, but they're not worth my time of day! And I did think this before I joined, I seemed have proved my initial judgement right. A useless company.

Absolute rubbish, miss the deadline for the free trial and now I'm signed up to a 12 month contract. DAYLIGHT ROBBERY

They tell you that you can't unsubscribe when you sign up. If you're in Ireland (or the EU) quote them the "cooling-off period" for subscriptions and other purchases is governed by the Consumer Rights Directive 2011/83/EU. They'll then happily cancel the auto-renewal provided you agree to allow the contract to run. But ridiculous that you need to remind them of your statutory rights in order to cancel auto-renewal.

Sky should not allow this practice on their service.

Scam company behind all the bookies jockeys falling

Absolutely appalling service, hidden contract for 12 months when signing up for a free trial. Customer services can't cancel a contract, just threats of legal action if you cancel your subscription. Not a reputable company.

Shambles....I signed up thinking one off payment of £12 then git receipt saying to pay for 12 .months I said a mistake and to cancel it.....don't not allowed to and would chase me for money....service still not working on tv BEWARE

Do not sign up to this uncaring company. Subscribe at your own peril.

The new App is terrible, Racing TV PLEASE sort it out before Cheltenham. How this passed Quality control is beyond me. The old app was not great, but it’s miles better than this version.

RTV please post something on your site acknowledging the issues and tell us what is going on. Thanks